Cirrus Insight vs. Fastmail vs. Thunderbird

For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).

Incentivized

I like that it's free, I like that it's open-source, and the fact that it allows IMAP lets me have this on all 3 laptops and it's synced. I would never consider using it as my primary email client, however; just too clunky and can't navigate around fast enough the way I do with Gmail. And not even close to having all the features I'd need that Gmail does: 30 second undo-sending, canned responses, easy-to-create signatures for each email address (I literally toggle over to Gmail, compose a message, and paste my sig into the body of Thunderbird emails, so clunky), all spam ends up in my inbox even after I've marked enough as spam that it should know, email labeling and filtering... Gmail is just way more advanced and feature-ful. But, Thunderbird does beat my ridiculous RoundCube webmail interface!

Incentivized

• Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
• Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
• Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
• If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.

Incentivized

• Email receiving
• Email sending
• Email composition
• Ability to add calendar and task plugins

Incentivized

• Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
• Doesn't always find an opportunity, even though I know it's in our Salesforce system.
• Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.

Incentivized

• definitely needs a mobile /andriod version

Incentivized

It is the best google to salesforce integration on the market. support is incredibly responsive and very helpful. They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market

Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar. It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set. It's point and click.

Thunderbird is a software very simple to use, but efficient in every aspect. We don't have a specific need, apart to manage email in both directions, and Thunderbird does it's job in the best way. I would like to see a more friendly interface, with some colours more, to help the sight in the email searching. When we have many of them, sometimes it's difficult to find the one that we need.

Haven't had a down issue in the almost 2 years I've been using the product. Support is also super responsive.

Pulls in salesforce data very quickly, and syncs very quickly.

The plugin is installed inside your internet browser as an extension/add-on. It can be found in most add on stores and is easy to install. Usually just a few clicks. It handles authorization for you once you sign in, and then takes care of all the rest. It couldn't be easier to get working right out of the box. You're up in running in less than 5 minutes.

Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be

Incentivized

Incentivized

• Customer data is paramount and Cirrus Insight supports optimal data integrity.
• Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
• Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.

Incentivized

• Its FREE and donation based. Can't get better than that.
• I love that we aren't giving away our privacy to Google.
• And I especially love that it's a grass-rootsy endeavor.

Incentivized