Cirrus Insight vs LinkPoint Connect | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 47 reviews and ratings

Score 9.1 out of 10

Based on 4 reviews and ratings

Pros

Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.

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Verified User

Program Manager in Sales

Computer Software Company, 1001-5000 employees

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Adding emails is a breeze.
Creating contacts/leads from outlook is as simple as highlight, drag and drop.
Additional customization to allow you to bring in associates custom objects.

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Verified User

Administrator in Other

Information Technology and Services Company, 201-500 employees

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Cons

Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
Doesn't always find an opportunity, even though I know it's in our Salesforce system.
Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.

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Kelsie Hamilton

Program Associate

First Fruit, Inc.Non-Profit Organization Management, 1-10 employees

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The plug-in for Outlook needs to be reset every couple of months.
It does not tag e-mails sent from mobile devices (or we haven't figured out how to do that yet).

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Verified User

Employee in Sales

Financial Services Company, 501-1000 employees

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Likelihood to Renew

Cirrus Insight 9.1

Based on 1 answer

It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market

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Co-Founder

OrgSpring1-10 employees

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No score

No answers yet

No answers on this topic

Usability

Cirrus Insight 9.1

Based on 1 answer

Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.

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Co-Founder

OrgSpring1-10 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Cirrus Insight 9.1

Based on 1 answer

Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.

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Co-Founder

OrgSpring1-10 employees

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No score

No answers yet

No answers on this topic

Performance

Cirrus Insight 9.1

Based on 1 answer

Pulls in salesforce data very quickly, and syncs very quickly.

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Co-Founder

OrgSpring1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

LinkPoint Connect 10.0

Based on 1 answer

Never had to use the support team, which probably means the product works well!

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Verified User

Employee in Sales

Financial Services Company, 501-1000 employees

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Implementation Rating

Cirrus Insight 9.1

Based on 1 answer

The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.

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Co-Founder

OrgSpring1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be

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Sr. Customer Success Manager

DialSourceComputer Software, 11-50 employees

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Prior to our move to LinkPoint, we used the Salesforce add-in for Outlook. This required manual syncing of email and calendar items and no easy to use interface between the two programs. It was very cumbersome for me to use, to the point where I quit using it altogether some time ago. I found it far less frustrating to just switch back and forth between Outlook and Salesforce and manually perform the requisite actions, create tasks or other items, enter the required data, etc.

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Principal

Cerity PartnersFinancial Services, 201-500 employees

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Return on Investment

Customer data is paramount and Cirrus Insight supports optimal data integrity.
Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.

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Director of Business Development

Synegen, Inc.Information Technology and Services, 11-50 employees

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Activity history tracking. Our users send most of their emails from outlook.
Contact and lead creation.
Visibility of all associated records.

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Verified User

Administrator in Other

Information Technology and Services Company, 201-500 employees

View all 3 answers on this topic

Screenshots

See All (4) Cirrus Insight Screenshots

See All (8) LinkPoint Connect Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$500*

* per installation

Cirrus Insight Editions & Modules

Edition

Starter	$27¹
Closer	$45¹
Rainmaker	$72¹

per user/month

Additional Pricing Details

Pricing based on annual billing.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

$16*

* per user per year

LinkPoint Connect Editions & Modules

Edition

LinkPoint Connect for Outlook + Salesforce	$192¹
LinkPoint Connect for IBM Notes + Salesforce	$228¹
LinkPoint Connect for Outlook + Microsoft Dynamics CRM	$192¹
LinkPoint Connect for IBM Notes + Microsoft Dynamics CRM	$228¹

per user, per year

Additional Pricing Details

Subscriptions are billed annually. Discounts available for non-profits. Volume discounts available. LinkPoint Connect Solutions are available for Outlook and IBM Notes users. These include preconfigured implementations for Advologix, Apto, Apttus, FinancialForce.com, Jobscience, Navatar, Pardot, Salesforce Shield, and TaskRay.

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