Chose Cisco Finesse
We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A | |
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
Cisco Finesse | Cisco Unified Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Must contact sales team for pricing. | ||||||||||||||
More Pricing Information |
Cisco Finesse | Cisco Unified Contact Center | |
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Considered Both Products | Cisco Finesse | Cisco Unified Contact Center |
Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Finesse | Cisco Unified Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Finesse | Cisco Unified Contact Center | |
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Likelihood to Recommend | 8.5 (6 ratings) | 9.5 (48 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (5 ratings) |
Usability | - (0 ratings) | 8.3 (7 ratings) |
Support Rating | 10.0 (1 ratings) | 7.5 (15 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.0 (2 ratings) |
Professional Services | - (0 ratings) | 8.0 (1 ratings) |
Cisco Finesse | Cisco Unified Contact Center | |
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Likelihood to Recommend | Cisco | Cisco |
Pros | Cisco | Cisco |
Cons | Cisco | Cisco |
Likelihood to Renew | Cisco No answers on this topic | Cisco |
Usability | Cisco No answers on this topic | Cisco |
Support Rating | Cisco | Cisco |
Alternatives Considered | Cisco | Cisco |
Contract Terms and Pricing Model | Cisco No answers on this topic | Cisco |
Professional Services | Cisco No answers on this topic | Cisco |
Return on Investment | Cisco | Cisco |
ScreenShots |