Cisco Finesse vs. Nextiva Contact Center
Cisco Finesse vs. Nextiva Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A | |
Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user |
Cisco Finesse | Nextiva Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Cisco Finesse | Nextiva Contact Center | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Finesse | Nextiva Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Finesse | Nextiva Contact Center | |
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Likelihood to Recommend | 8.5 (6 ratings) | 9.1 (31 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 10.0 (1 ratings) | 10.0 (1 ratings) |
Cisco Finesse | Nextiva Contact Center | |
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Likelihood to Recommend | Cisco | Nextiva |
Pros | Cisco | Nextiva |
Cons | Cisco | Nextiva |
Likelihood to Renew | Cisco No answers on this topic | Nextiva |
Support Rating | Cisco | Nextiva |
Alternatives Considered | Cisco | Nextiva |
Return on Investment | Cisco | Nextiva |
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