Cisco Finesse vs. Twilio
Cisco Finesse vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Cisco Finesse | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Cisco Finesse | Twilio | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Finesse | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Finesse | Twilio | |
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Likelihood to Recommend | 8.5 (6 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | 10.0 (1 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Cisco Finesse | Twilio | |
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Likelihood to Recommend | Cisco | Twilio |
Pros | Cisco | Twilio |
Cons | Cisco | Twilio |
Likelihood to Renew | Cisco No answers on this topic | Twilio |
Usability | Cisco No answers on this topic | Twilio |
Performance | Cisco No answers on this topic | Twilio |
Support Rating | Cisco | Twilio |
Implementation Rating | Cisco No answers on this topic | Twilio |
Alternatives Considered | Cisco | Twilio |
Contract Terms and Pricing Model | Cisco No answers on this topic | Twilio |
Return on Investment | Cisco | Twilio |
ScreenShots | Twilio Screenshots |