6 Ratings
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Score 10 out of 100
Top Rated
126 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
7.9
Hosted PBX
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.5
Multi-level Interactive Voice Response (IVR)
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
7.0
User templates
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.5
Call reports
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
6.6
Directory of employee names
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.8

Call Management

Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.6
Call recording
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
7.4
Call park
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
9.0
Call screening
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
7.2
Message alerts
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
7.4

VoIP system collaboration

Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.0
Video conferencing
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
7.5
Audio conferencing
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.2
Video screen sharing
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.2
Instant messaging
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.3

Mobile apps

Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for Android
Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
8.7

Pros

Cisco Hosted Unified Communications Services

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

Cons

Cisco Hosted Unified Communications Services

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Usability

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Support Rating

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Cisco Hosted Unified Communications Services

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Hosted Unified Communications Services

  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

Pricing Details

Cisco Hosted Unified Communications Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Hosted Unified Communications Services
8.2
Cisco Unified Communications Manager (Call Manager)
8.8

Likelihood to Renew

Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
10.0

Usability

Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
9.6

Support Rating

Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
9.1

Implementation Rating

Cisco Hosted Unified Communications Services
Cisco Unified Communications Manager (Call Manager)
10.0

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