Cisco Hosted Unified Communications Services vs. Cisco Unified Communications Manager (Call Manager)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Hosted Unified Communications Services
Score 10.0 out of 10
N/A
Cisco offers hosted unified communications as a service.N/A
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Pricing
Cisco Hosted Unified Communications ServicesCisco Unified Communications Manager (Call Manager)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Hosted Unified Communications ServicesCisco Unified Communications Manager (Call Manager)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Hosted Unified Communications ServicesCisco Unified Communications Manager (Call Manager)
Top Pros
Top Cons
Features
Cisco Hosted Unified Communications ServicesCisco Unified Communications Manager (Call Manager)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
Cisco Unified Communications Manager (Call Manager)
7.4
42 Ratings
8% below category average
Hosted PBX00 Ratings9.421 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.830 Ratings
User templates00 Ratings7.740 Ratings
Call reports00 Ratings5.539 Ratings
Directory of employee names00 Ratings8.640 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
Cisco Unified Communications Manager (Call Manager)
8.2
45 Ratings
2% below category average
Answering rules00 Ratings8.943 Ratings
Call recording00 Ratings6.527 Ratings
Call park00 Ratings8.939 Ratings
Call screening00 Ratings8.236 Ratings
Message alerts00 Ratings8.339 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
Cisco Unified Communications Manager (Call Manager)
8.1
41 Ratings
2% above category average
Video conferencing00 Ratings8.931 Ratings
Audio conferencing00 Ratings8.841 Ratings
Video screen sharing00 Ratings6.516 Ratings
Instant messaging00 Ratings8.019 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
Cisco Unified Communications Manager (Call Manager)
8.0
25 Ratings
1% below category average
Mobile app for iOS00 Ratings8.025 Ratings
Mobile app for Android00 Ratings8.023 Ratings
Best Alternatives
Cisco Hosted Unified Communications ServicesCisco Unified Communications Manager (Call Manager)
Small Businesses
Broadvoice
Broadvoice
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Hosted Unified Communications ServicesCisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
8.2
(1 ratings)
9.0
(46 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
9.0
(6 ratings)
Support Rating
-
(0 ratings)
8.0
(14 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Cisco Hosted Unified Communications ServicesCisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
Cisco
It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support. Clients that have a variation on the number of extensions. Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
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Cisco
Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.
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Pros
Cisco
  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
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Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Cons
Cisco
  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
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Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Likelihood to Renew
Cisco
No answers on this topic
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Usability
Cisco
No answers on this topic
Cisco
The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.
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Support Rating
Cisco
No answers on this topic
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Implementation Rating
Cisco
No answers on this topic
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Alternatives Considered
Cisco
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
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Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Return on Investment
Cisco
  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
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Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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