Cisco Hosted Unified Communications Services
6 Ratings
Ooma Office
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
69 Ratings

Cisco Hosted Unified Communications Services

6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Based on 6 reviews and ratings

Ooma Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Based on 69 reviews and ratings

Feature Set Ratings

    Cloud PBX

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    8.5

    Ooma Office

    85%
    Ooma Office ranks higher in 3/3 features
    Ooma Office ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    8.6
    86%
    24 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.5
    85%
    30 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.5
    85%
    39 Ratings

    Call Management

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    9.1

    Ooma Office

    91%
    Ooma Office ranks higher in 5/5 features
    Ooma Office ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.5
    95%
    55 Ratings

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    43 Ratings

    Call park

    N/A
    0 Ratings
    8.3
    83%
    39 Ratings

    Call screening

    N/A
    0 Ratings
    9.1
    91%
    48 Ratings

    Message alerts

    N/A
    0 Ratings
    9.9
    99%
    54 Ratings

    VoIP system collaboration

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    9.4

    Ooma Office

    94%
    Ooma Office ranks higher in 1/1 features
    Ooma Office ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    9.4
    94%
    42 Ratings

    Mobile apps

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    8.9

    Ooma Office

    89%
    Ooma Office ranks higher in 2/2 features
    Ooma Office ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    50 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.8
    88%
    37 Ratings

    Attribute Ratings

    • Ooma Office is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco Hosted Unified Communications Services

    82%
    1 Rating
    9.1

    Ooma Office

    91%
    66 Ratings

    Likelihood to Renew

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.0

    Ooma Office

    80%
    1 Rating

    Usability

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.3

    Ooma Office

    83%
    8 Ratings

    Support Rating

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    9.0

    Ooma Office

    90%
    31 Ratings

    Implementation Rating

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.0

    Ooma Office

    80%
    1 Rating

    Likelihood to Recommend

    Cisco Hosted Unified Communications Services

    It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.

    Read full review

    Rui Ferraz | TrustRadius Reviewer
    Rui Ferraz
    View all 1 answers on this topic

    Ooma Office

    We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 66 answers on this topic

    Pros

    Cisco Hosted Unified Communications Services

    • VoIP best practices
    • UC and IM
    • Centralized management and provisioning
    • Reduced OPEX/CAPEX in the implementation
    • Security and integration with other UC platforms using SIP (Except Lync)

    Read full review

    Rui Ferraz | TrustRadius Reviewer
    Rui Ferraz
    View all 1 answers on this topic

    Ooma Office

    • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
    • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
    • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
    • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!

    Read full review

    Wendy White | TrustRadius Reviewer
    Wendy White
    View all 66 answers on this topic

    Cons

    Cisco Hosted Unified Communications Services

    • Integration with contact center plaforms
    • Integration with other UC platforms
    • Lower the tennant size and clusters capacity
    • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)

    Read full review

    Rui Ferraz | TrustRadius Reviewer
    Rui Ferraz
    View all 1 answers on this topic

    Ooma Office

    • Cell phone app could be a little easier to use.
    • Ooma Desktop needs some tweaking to make it more user friendly.
    • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 66 answers on this topic

    Pricing Details

    Cisco Hosted Unified Communications Services

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Cisco Hosted Unified Communications Services Editions & Modules

    —
    Additional Pricing Details
    —

    Ooma Office

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    Optional
    $19.95

    Starting Price

    $0

    Ooma Office Editions & Modules

    Edition
    Base Price$19.951
    Pro$24.951
    User Extension$19.951
    Local Phone Number$9.951
    Toll Free Number$9.951
    Conference BridgeFree
    Ring GroupsFree
    Virtual ReceptionistFree
    Number PortingFree
    Toll Free Calling Plan$15.003
    Expansion Base Station$99.993
    Ooma DP1 Desk Phone$89.993
    Ooma Linx$49.993
    Ooma Wireless Adapter$49.993
    Yealink IP Phones$99.993
    Yealink Conference IP Phones$399.993
    Cisco IP Phones$109.993
    1. per month
    2. none
    3. per month
    Additional Pricing Details
    Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

    Likelihood to Renew

    Cisco Hosted Unified Communications Services

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 8.0
    Based on 1 answer
    We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.

    Read full review

    karthikeyan alamelumangapuram | TrustRadius Reviewer
    karthikeyan alamelumangapuram
    View all 1 answers on this topic

    Usability

    Cisco Hosted Unified Communications Services

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 8.3
    Based on 8 answers
    Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.

    Read full review

    Tom Von Braunsberg | TrustRadius Reviewer
    Tom Von Braunsberg
    View all 8 answers on this topic

    Support Rating

    Cisco Hosted Unified Communications Services

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 9.0
    Based on 31 answers
    Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.

    Read full review

    The Post Hole Co | TrustRadius Reviewer
    The Post Hole Co
    View all 31 answers on this topic

    Implementation Rating

    Cisco Hosted Unified Communications Services

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 8.0
    Based on 1 answer
    Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.

    Read full review

    karthikeyan alamelumangapuram | TrustRadius Reviewer
    karthikeyan alamelumangapuram
    View all 1 answers on this topic

    Alternatives Considered

    Cisco Hosted Unified Communications Services

    Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution

    Read full review

    Rui Ferraz | TrustRadius Reviewer
    Rui Ferraz
    View all 1 answers on this topic

    Ooma Office

    We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.

    Read full review

    Hillary Louarti | TrustRadius Reviewer
    Hillary Louarti
    View all 66 answers on this topic

    Return on Investment

    Cisco Hosted Unified Communications Services

    • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
    • The licensing is perpetual, the only associated cost with the licenses are SWSS.
    • Desktop sharing isn't a functionality.
    • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).

    Read full review

    Rui Ferraz | TrustRadius Reviewer
    Rui Ferraz
    View all 1 answers on this topic

    Ooma Office

    • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
    • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 66 answers on this topic

    Screenshots

    Cisco Hosted Unified Communications Services

    —

    Add comparison