What users are saying about
6 Ratings
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Based on 6 reviews and ratings
Ooma Office
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69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 69 reviews and ratings
Feature Set Ratings
Cloud PBX

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
8.5
Ooma Office
85%
Ooma Office ranks higher in 3/3 features
Ooma Office ranks higher in 3/3 features
Hosted PBX

N/A
0 Ratings
8.6
86%
24 Ratings
Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
8.5
85%
30 Ratings
Directory of employee names

N/A
0 Ratings
8.5
85%
39 Ratings
Call Management

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
9.1
Ooma Office
91%
Ooma Office ranks higher in 5/5 features
Ooma Office ranks higher in 5/5 features
Answering rules

N/A
0 Ratings
9.5
95%
55 Ratings
Call recording

N/A
0 Ratings
8.8
88%
43 Ratings
Call park

N/A
0 Ratings
8.3
83%
39 Ratings
Call screening

N/A
0 Ratings
9.1
91%
48 Ratings
Message alerts

N/A
0 Ratings
9.9
99%
54 Ratings
VoIP system collaboration

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
9.4
Ooma Office
94%
Ooma Office ranks higher in 1/1 features
Ooma Office ranks higher in 1/1 features
Audio conferencing

N/A
0 Ratings
9.4
94%
42 Ratings
Mobile apps

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
8.9
Ooma Office
89%
Ooma Office ranks higher in 2/2 features
Ooma Office ranks higher in 2/2 features
Mobile app for iOS

N/A
0 Ratings
9.0
90%
50 Ratings
Mobile app for Android

N/A
0 Ratings
8.8
88%
37 Ratings
Attribute Ratings
- Ooma Office is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.2
Cisco Hosted Unified Communications Services
82%
1 Rating
9.1
Ooma Office
91%
66 Ratings
Likelihood to Renew

Cisco Hosted Unified Communications Services
N/A
0 Ratings
8.0
Ooma Office
80%
1 Rating
Usability

Cisco Hosted Unified Communications Services
N/A
0 Ratings
8.3
Ooma Office
83%
8 Ratings
Support Rating

Cisco Hosted Unified Communications Services
N/A
0 Ratings
9.0
Ooma Office
90%
31 Ratings
Implementation Rating

Cisco Hosted Unified Communications Services
N/A
0 Ratings
8.0
Ooma Office
80%
1 Rating
Likelihood to Recommend
Cisco Hosted Unified Communications Services
It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Ooma Office
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).

Verified User
Account Manager in Customer Service
Food & Beverages Company, 11-50 employeesPros
Cisco Hosted Unified Communications Services
- VoIP best practices
- UC and IM
- Centralized management and provisioning
- Reduced OPEX/CAPEX in the implementation
- Security and integration with other UC platforms using SIP (Except Lync)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Ooma Office
- Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
- Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
- Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
- Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Facility Manager
Payne Springs Self StorageReal Estate, 11-50 employees
Cons
Cisco Hosted Unified Communications Services
- Integration with contact center plaforms
- Integration with other UC platforms
- Lower the tennant size and clusters capacity
- Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Ooma Office
- Cell phone app could be a little easier to use.
- Ooma Desktop needs some tweaking to make it more user friendly.
- I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

Verified User
Professional in Other
Insurance Company, 1-10 employeesPricing Details
Cisco Hosted Unified Communications Services
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Hosted Unified Communications Services Editions & Modules
—
Additional Pricing Details
—Ooma Office
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
$19.95
Starting Price
$0
Ooma Office Editions & Modules
Edition
Base Price | $19.951 |
---|---|
Pro | $24.951 |
User Extension | $19.951 |
Local Phone Number | $9.951 |
Toll Free Number | $9.951 |
Conference Bridge | Free |
Ring Groups | Free |
Virtual Receptionist | Free |
Number Porting | Free |
Toll Free Calling Plan | $15.003 |
Expansion Base Station | $99.993 |
Ooma DP1 Desk Phone | $89.993 |
Ooma Linx | $49.993 |
Ooma Wireless Adapter | $49.993 |
Yealink IP Phones | $99.993 |
Yealink Conference IP Phones | $399.993 |
Cisco IP Phones | $109.993 |
- per month
- none
- per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.Likelihood to Renew
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Ooma Office
Ooma Office 8.0
Based on 1 answer
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
Manager
Prognify Urgent CareHospital & Health Care, 11-50 employees
Usability
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Ooma Office
Ooma Office 8.3
Based on 8 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
President
Von Enterprises, Inc.Consumer Services, 11-50 employees
Support Rating
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Ooma Office
Ooma Office 9.0
Based on 31 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
Operations Manager
The Post Hole CompanyConstruction, 11-50 employees
Implementation Rating
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Ooma Office
Ooma Office 8.0
Based on 1 answer
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
Manager
Prognify Urgent CareHospital & Health Care, 11-50 employees
Alternatives Considered
Cisco Hosted Unified Communications Services
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Ooma Office
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Manager
Diamond Transportation Arizona LLCTransportation/Trucking/Railroad, 11-50 employees
Return on Investment
Cisco Hosted Unified Communications Services
- Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
- The licensing is perpetual, the only associated cost with the licenses are SWSS.
- Desktop sharing isn't a functionality.
- Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Ooma Office
- System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
- It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

Verified User
C-Level Executive in Corporate
Law Practice Company, 1-10 employees