Cisco Hosted Unified Communications Services vs Ooma Office

Likelihood to Recommend

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.

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Rui Ferraz

Technical Consultant

VodafoneTelecommunications, 10,001+ employees

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I believe Ooma Office is well suited for a business of any size. It's a great system with so many useful features that are all included with the monthly plan amount. It is especially well suited for organizations with a heavy daily call volume from customers. We find it really helps with our Customer Service department.

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Edith Houston

Director of Financial Operations

Elsner's Superior Flooring, Inc.Retail, 11-50 employees

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Feature Rating Comparison

Cisco Hosted Unified Communications Services

Ooma Office

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Directory of employee names

Cisco Hosted Unified Communications Services

Ooma Office

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco Hosted Unified Communications Services

Ooma Office

Audio conferencing

Cisco Hosted Unified Communications Services

Ooma Office

Mobile app for iOS

Mobile app for Android

Pros

VoIP best practices
UC and IM
Centralized management and provisioning
Reduced OPEX/CAPEX in the implementation
Security and integration with other UC platforms using SIP (Except Lync)

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Rui Ferraz

Technical Consultant

VodafoneTelecommunications, 10,001+ employees

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Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!

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Wendy White

Facility Manager

Payne Springs Self StorageReal Estate, 11-50 employees

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Cons

Integration with contact center plaforms
Integration with other UC platforms
Lower the tennant size and clusters capacity
Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)

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Rui Ferraz

Technical Consultant

VodafoneTelecommunications, 10,001+ employees

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Cell phone app could be a little easier to use.
Ooma Desktop needs some tweaking to make it more user friendly.
I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

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Verified User

Professional in Other

Insurance Company, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Ooma Office 8.4

Based on 7 answers

Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.

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Tom Von Braunsberg

President

Von Enterprises, Inc.Consumer Services, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Ooma Office 9.7

Based on 30 answers

Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.

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The Post Hole Co

Operations Manager

The Post Hole CompanyConstruction, 11-50 employees

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Alternatives Considered

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution

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Rui Ferraz

Technical Consultant

VodafoneTelecommunications, 10,001+ employees

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We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.

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Verified User

Executive in Sales

Wholesale Company, 1-10 employees

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Return on Investment

Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
The licensing is perpetual, the only associated cost with the licenses are SWSS.
Desktop sharing isn't a functionality.
Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).

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Rui Ferraz

Technical Consultant

VodafoneTelecommunications, 10,001+ employees

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System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

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Verified User

C-Level Executive in Corporate

Law Practice Company, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Hosted Unified Communications Services Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$19.95*

* per user/month

Ooma Office Editions & Modules

Edition

Base Price	$19.95¹
Pro	$24.95¹
User Extension	$19.95¹
Local Phone Number	$9.95¹
Toll Free Number	$9.95¹
Conference Bridge	Free
Ring Groups	Free
Virtual Receptionist	Free
Number Porting	Free
Toll Free Calling Plan	$15.00³
Expansion Base Station	$99.99³
Ooma DP1 Desk Phone	$89.99³
Ooma Linx	$49.99³
Ooma Wireless Adapter	$49.99³
Yealink IP Phones	$99.99³
Yealink Conference IP Phones	$399.99³
Cisco IP Phones	$109.99³

per month
per month

Additional Pricing Details

Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Rating Summary

Cisco Hosted Unified Communications Services

Ooma Office

Cisco Hosted Unified Communications Services

Ooma Office

Cisco Hosted Unified Communications Services

Ooma Office

Likelihood to Recommend