Cisco offers the Meraki brand of Ethernet switches.
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Sprinklr Service
Score7.9 out of 10
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Sprinklr Service is a Contact Center platform for managing customer interactions across more than 30 voice, social, and digital channels. It centralizes conversation history and customer context as interactions move among email, chat, voice, and social channels. The platform includes embedded AI for intent classification, routing, agent assistance, quality review, and self-service automation. Sprinklr Service also supports Conversational AI, Social Media Customer Service,…
A Cisco Meraki solution should always be in the toolbox for a small-medium office. Especially for a project team that moves around a bit. It is very easy to deploy and if after 6 months the project moves to another location, re-deployment times are much faster than traditional kit. Whilst it could do the job. It is not at the point of replacing a large corporate office of Catalyst Switches but we feel it does not need to do that necessarily.
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Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.
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I think when it comes to the Meraki products, it's just the ease of use and ease of troubleshooting because it's all cloud-based, easy to access from anywhere I can literally get on now and troubleshoot. So I think it's just the ease of use, which is great.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Automated notifications for certain types of content or posts from certain users
The reporting options are fantastic.
We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
So compared to the Cisco Catalyst series, there isn't that many dolls you can turn and just optimize stuff. So particularly I'm not quite sure around how stuff like MACsec would work on the MS. It's something that I've really got to look into more and the documentation isn't really that obvious for that feature.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
At the time I am writing this, Meraki MS has conver all of the required needs. Is really easy to implement, the dashboard helps a lot with the implementation and troubleshooting process, the devices are very robust and you can count with the meraki support in case you face a physical or logical issue with them.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Meraki dashboard is one of the most intuitive and user-friendly network management interfaces available. It simplifies many traditionally complex tasks, such as VLAN configuration, port management, and firmware updates, making it easy to deploy and manage networks without extensive CLI work. Features like zero-touch provisioning, remote troubleshooting, and real-time monitoring significantly reduce the time and effort needed for network administration. The reason it’s not a perfect 10 is that while Meraki is great for most standard networking tasks, it can feel somewhat limiting for advanced configurations. Additionally, the reliance on the cloud dashboard means there’s very little local management option, which could be a drawback in environments with strict compliance requirements. Overall, it’s one of the easiest networking solutions to work with, but power users might find certain advanced features lacking.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
Cisco Meraki MS switches are quite reliable, robust, and incredibly rare to experience failures. Most of the time, as with all equipment, problems arise from incorrect configurations, not from poor performance of the equipment itself. In any case, when a hardware or software issue arises, Meraki support responds promptly, and if equipment replacement is required, the service is dispatched quickly and efficiently.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
In deployments using Cisco Meraki switches, no issues with performance, slowness, or loss have been reported; overall, performance is quite good. Communication and integration with other devices and brands is quite good, and the devices rarely fail.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
Meraki support is excellent. They are also highly proactive. They literally replaced all of a particular model of our MS switches when it was discovered that they were not sure about the longevity of a particular chassis fan inside those switches. Without us having to do anything other than ask, they shipped us all new replacements (with a better fan in them) for the 10 or so of the switches that were in the affected model group, and we shipped the defective ones back to them int he same packaging, prepaid. None of the recalled switches had ever experienced a fan failure, but they were not willing to let them run in a production environment. I like that. Meraki MS support staff are also quick to get back to you and very knowledgeable about their product. I actually contact our Meraki rep to instigate a support case (although i could call support directly), and he gets the details from me first, then opens the ticket for us and explains it to support. This means that I only even need to talk to one person, and I like that, too. Meraki MS switches are designed to be essentially "plug and play", so support is generally not needed unless the end user is not following the deployment and operation guides
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The trainers provided during the sessions are highly knowledgeable and well-prepared. They possess a strong understanding of both the technical aspects of Cisco products and the practical applications, which greatly enhances the learning experience. Their ability to explain complex concepts in a clear and understandable manner helps participants grasp the material more effectively. Additionally, their expertise allows them to address questions confidently and provide real-world insights, making the training sessions more engaging and valuable. Overall, their professionalism and depth of knowledge significantly contribute to a positive and productive learning environment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The trainers provided during the sessions are highly knowledgeable and well-prepared. They possess a strong understanding of both the technical aspects of Cisco products and the practical applications, which greatly enhances the learning experience. Their ability to explain complex concepts in a clear and understandable manner helps participants grasp the material more effectively. Additionally, their expertise allows them to address questions confidently and provide real-world insights, making the training sessions more engaging and valuable. Overall, their professionalism and depth of knowledge significantly contribute to a positive and productive learning environment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
In general, the implementation process was relatively simple, given that we already have a relationship with the partners and experience in other implementations, from the acquisition of licenses, purchase of equipment, configuration of switches and support from the Meraki team, everything has been easy to manage and the support from both the partner and the Meraki team has been excellent.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
Cisco Meraki MS is the clear leader for technical proficiency and he ease of cloud integration with the rest of the network devices. Prospects often balk at the cost of MS Switches, or they might already have competitor switches. The Cisco Meraki MS Switch is preferable, but the budget may not exist.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Cisco Meraki MS is super easy to scale up. The dashboard neatly arranges all your devices. You can have a change of requirements, such as adding a new comms room in a site, and easily deploy and add new Meraki MS switches into it, and copy a lot of the configuration across. The SFP's also work very well and reliably in my experience
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I can't think of any negatives. Positive, well, I had nothing but positive things to say about it. Like I said, multiple times. Of course it does give us so much visibility, which is important to us. As far as on a daily basis, I mean the dashboard daily of course, and the use of the phone. It's just also they keep innovating and adding new features to it, which help us lower our troubleshooting times and uptime. And just the overall use of the product itself.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
