Likelihood to Recommend Small office, small business, medium business even larger enterprise can work on Cisco Meraki MX if they can sacrifice some of the functionality that Cisco Meraki MX can not provide. To enhance security, I would advise combining with cloud delivered firewall.
Read full review IT works very well in the non-profit and small business space when there is a need for remote access or connecting several sites in a point to point VPN, user management and rule creation are very easy. The use of the MyKerio website for remote management also makes it easy to troubleshoot problems and make changes if technical staff are not onsite.
Read full review Pros The management is the best. I'm an old-fashioned networking guy, so I'm used to going to the site itself and connecting. For example, a console cable and start and start configuring. Now since the management is so easy on Meraki I can configure everything from the headquarters from where I sit in Israel and then just go to the site and connect and basically, it's plug and play. After I configure everything from my office in Israel, I can just go to the site for a few hours, and connect everything. Just the magic happens. Read full review VPN for Remote Employees Point to point VPNs Scanning of traffic Ease of management Website filtering by both sites and key words Read full review Cons Map and floor plan area is clunky. The way you need to segment devices by network causes you to need to go to different dropdowns to see everything at a single site. They have improved this and now allow you to add firewall, switches and wireless to create a single site, but still a bit clunky. Read full review Support can take longer to respond that it should Could work better with resellers Spend more effort on adding new features Read full review Likelihood to Renew As we have it in place now, we will continue to keep it at our remote sites. Future expansion is something we are reviewing, and may well start with some of the larger switches as they seem to offer good performance and management at a reasonable price. Wireless is also something we're investing in and their devices are great for that.
Read full review Usability The Cisco Meraki MX series is very easy to use. Setting up user VPN access, site to site VPN to tie multiple locations together and managing all your devices. You can even download the latest firmware and install without ever leaving the dashboard. Meraki is the very definition of easy to use
Read full review Very easy to use and manage, user training takes less then 10 minutes. Technicians can perform basic tasks with less then an hour of training and can master it in under a year.
Read full review Support Rating I haven't ever had a bad experience with Meraki support. On the few occasions where I wasn't understanding the UI or needed some clarification about what a setting actually would do, I contacted them and they were very quickly able to provide help. Returns are simple and fast, too. We had to return a defective device one time and they shipped the replacement before we had even un-racked the one that was faulty. Unlike many other vendors, they didn't ask use to a do long list of scripted diagnostics, they just took my word for it that the device was broken and sent out a replacement immediately
Read full review Support is very slow to respond and it takes a long time to convince level 1 techs that you need to be moved up to someone more senior. I believe support is outsourced and they are graded on how few tickets they need to escalate to higher tiers so they will try to figure out a solution even if it is detrimental to the overall support experience.
Read full review Implementation Rating Good product and simple to use.
Read full review Alternatives Considered Overall, for a new network admin or a non-IT person, the Cisco Meraki MX is much easier to configure for a single site than the Cisco ASA Firewalls. ASA can be quicker for those with a background in Cisco command line OS.
Read full review We found Kerio Control to provide the most features and easiest management of all the solutions we looked at, while cost was not the lowest the value was by far the best when you considered all the factors, costs, and manhours involved in deployment and management.
Read full review Scalability The Cisco Meraki MX is basically a good product, but not perfect. If you compare the Cisco Meraki MX with a Fortigate or Cisco Firepower, you quickly realize that this system can do less than the reference product. The Cisco Meraki MX can be used in small environments, but in large environments you have to check carefully whether it really makes sense to use it.
Read full review Return on Investment VPN tunnel between locations has been up 99% of the time in the 7 years that I have used the Cisco Meraki MXs in my current position. That does not include ISP issues because, in my mind, that shouldn't dictate the performance of the Cisco Meraki MXs. Sometimes we get phishing emails with malicious links in them. We are able to block the URLs on our network using the Cisco Meraki MXs, and the appliance configuration sets in less than a minute. Blocking that link for anyone over VPN or on the LAN. The interface is really simple and configuration is a breeze, which makes deploying a new Cisco Meraki MX really fast and easy. Replacing an Cisco Meraki MX is even easier, Just remove the old and add the new and all the configuration stays for the new appliance to use. Saves so much time and money. The biggest thing is we have not had really any issues with any of our Cisco Meraki MXs going down in the past 7 years. The reliability with these devices are amazing. Read full review Easy to use makes it easy to train, reducing employee time and IT staff costs. Statefull inspection and web filtering greatly reduce malware incursions. Fact it can run on standard PC hardware greatly reduces cost to implement and makes scaling much less expensive. Read full review ScreenShots