Cisco Nexus Dashboard vs. SnapEngage

We used Cisco Nexus Dashboard specifically for automating the creation of networks in our private cloud environment using a VXLAN EVPN multisite environment. It integrates into Infoblox well. It's also very suited in network troubleshooting for past and present issues. Where I don't see it being used much is in the campus but it's nice to know we have the ability to add catalyst if needed.

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It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.

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• It is a flexible tool that helps streamline and facilitate the development of new services.
• Ideal for automating tasks such as network modification, configuration, and removal, which provides great time savings.
• Ensures services without interruption and without difficult scheduling.
• It has a simple user interface and excellent support, made up of several providers.
• It facilitates the administration of managed services.

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• Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
• We can see which of our team members are available, busy, or not-available.
• Ability to see some biographical information of chatters and to sync information with Salesforce.

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• With the latest version release of Cisco Nexus Dashboard to version 3.0.1 I can say that most of the features have already improved but one of the wishlists that I want for ND is the possibility of extracting lists of Anomaly.
• Include older versions of Firmware in the list of choices when doing the firmware upgrade analysis, currently only the recommended is in the list of choices.
• If possible, include all the prechecks in the Firmware pre-upgrade analysis same in the script provided by Cisco.

• The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
• Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!

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We observe significant product development with each release, along with substantial expansion of functionality. The program code has been consolidated into a single image, which simplifies installation and routine system update operations. Additionally, it is possible to install it outside the production network, which further enhances the solution’s availability.Additionally, the new graphical interface is very simplified and user-friendly.

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I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.

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For the end user, it is relatively easy to use. However, some training and practice is a must because the NSO is not as straightforward as the traditional router CLI. For the administrator, Cisco Network Service Orchestrator (NSO) is just like another program running on the Linux system--there is no big difference.

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For us, it's not yet a single pane of glass for the ACI network as Network Assurance Engine is not yet integrated into the [Cisco] Nexus Dashboard. This will be the case after the next update we plan to do. Today it's a tool I use daily to figure out if something unusual or unexpected happened in the SDN part of our network. The legacy network is still monitored with different tools.

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here was never a need to contact support, as the system includes several commands that allow for self-healing. Even if, after the upgrade process, one of the processes was not running, I was able to quickly find the appropriate sequence of commands that definitively resolved the issue. The entire architecture was designed in such a way as to be resilient to the failure of one node in a three-server setup.

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I have never needed to contact them for support.

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Honestly, the product implementation took 1–2 days to comprehensively manage the client’s entire infrastructure. The delivered on-premise solution, provided as physical servers, quickly builds the required environment in which individual data centers are rapidly added. The data collection process takes some time but also depends on the number of devices in the network.

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The Cisco Nexus Series switches perform admirably in our blended distributed system. We have been dealing with any of these sorts of switches for over 5 years and have been exceptionally happy with their functionality. Several of our other computer networks in our data rooms have proved effective with Cisco equipment. Because of the simplicity of maintenance and the high quality of technical support provided by Cisco representatives, there is a high level of trust in these switches.

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We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

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It's a very secure platform that can manage all the business networks, monitor various network traffic, and is easy project management software. Cisco Nexus Dashboard Fabric Controller can centralize all the network traffic in one room for easy and secure management and threat detection capability and even the secure channels offered are excellent.

• Bit pricey.
• Need to be purchased with vendor support. As far as I know, now support other vendors.
• It's upgrade from DCNM and worth looking into.
• It's still evolving and may need minor cosmetic adjustment
• Easy to create and maintain vxlan and non vxlan fabrics.

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• It has allowed us to provide more service with a much smaller team than our phone team.
• It provides us with data helpful to not only ourselves, but our marketing team as well.
• It's customizable so it allows us to create and update our platforms immediately when needed.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info