Cisco ThousandEyes vs. ControlUp vs. Lakeside Digital Experience Cloud, powered by SysTrack

It's a great tool for monitoring remote workers' connections. Great for monitoring the overall network. Routers, switches, collaboration, Cisco video endpoints, Great alerting tool that is built into Webex so that you receive alerts as things in your network happen. Great for monitoring connection to servers when you believe there could be latency or other issues.

Incentivized

ControlUp is great on seeing what an end user is doing in a Citrix session and can help figure out why a user might be having an issue. The console also offers a bunch of tools on the right click menu. Things from making registry changes on a remote machine to network tools like ping, nslookup and other troubleshooting tools

Incentivized

We are able to get to the root of the issue much more rapidly this way, and we don't have to interrupt the end user in order to see how their computer is functioning. Systrack is installed on-premises at our company. Check out that hosted infrastructure if you're in the market for it. In a matter of minutes, you may move from one workstation to more than 100k.

Incentivized

• Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed.
• Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes.
• Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team.
• Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.

Incentivized

• Easy to find information when troubleshooting a problem
• Information is clearly presented
• Information is easy to arrange (sort, filter, drill down)
• Information provided is useful out of the box but can also be customized

• Systrack may also be scaled up thus simply
• Systrack provides a comprehensive picture of each system
• Systrack's customer service is second to none

Incentivized

• We have the product, we have a fair amount of wireless issues. You have to go through so many hoops, links and selections that I would think would've been impossible. Maybe if you have a specialized engineer, you would be able to use the thousandeyes product to troubleshoot a problem. But if I want to share with our knock, for example, would be very challenging because there is so many paths that you have to go and there is so many assumptions you have to do to actually find the root cause of the problem. What I would expect is maybe what they can do is implementing some AI today on this product to give some hints, "hey, this might be the problem because the data is there but it's difficult to find." We need an easier way to find how we can use the platform to point out where's the root cause of those problems.

Incentivized

• ControlUp has a quick and easy way to submit feature request but I with they had a public list of things being proposed that the community could vote on to show what is important to those of us that use the product.
• The console is very memory intensive. They are working on a web version but I am not sure how long it will be before they get all the same features in the new web console.

Incentivized

• Every new version brings new ideas and capabilities to the table
• Because of the sheer volume of information available, it can be difficult to know where to begin
• With enough time and skill, creating bespoke dashboards with meaningful titles may be effective

Incentivized

We will definitely renew and maybe even extend our usage of ThousandEyes. We have been using ThousandEyes now for a couple of years and it has shown us major benefits. With the new options it offers for SD-WAN for us it is a no brainer to renew our current licenses

Incentivized

User-friendly interface with no technical experience, quite easy to go from broad view to dig down view to see where the issue resides - Most important for me is demarcation of the issue, is it us, network, customer, agent laptop?

Incentivized

Being cloud hosted means that you are at the mercy of Cisco web services, but we've had absolutely no issues with its availability.

Incentivized

The client is very lightweight on endpoints and the user interface is very fast and fluid.

Incentivized

You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.

Incentivized

Our Cisco reps actually had someone teach us a few things about the functionality of ThousandEyes, and it helped a lot. The training was good and we had follow-up assistance as well when we had questions about the monitoring and reporting functions. Overall, we were satisfied with the training and support.

Incentivized

Our implementation was pretty straightforward, with some issues loading clients on endpoints. We didn't have any notable issues, and I don't really have any additional insights.

Incentivized

It is a similar product to Cisco ThousandEyes. Both solutions give good network monitoring and traffic analysis. But Cisco ThousandEyes works better with Cisco devices and has real-time alerts that are very useful. It also helps to see network problems faster and make troubleshooting easier. Cisco ThousandEyes is also better for checking SaaS and cloud apps like Azure, AWS, Webex, etc. It has endpoint agents that show network quality directly from user devices. The web interface is simple to use, so the learning curve is not too steep. Also, it has many monitoring points around the world, making it easy to check performance outside the company network.

Incentivized

In four years of using SysTrack I never once felt like I knew where to go in investigate a problem. ControlUp is much easier to use and provide great information.

Systrack is also used to provide baseline and post-change analytics for the testing of new applications and equipment. This gives me the confidence to install high-quality items that won't cause any serious problems for customers. These are just some of the useful tools Systrack offers to assess the digital experience and take appropriate action.

Incentivized

I think this product would be infinitely scalable since it's all cloud hosted and can support thousands of endpoints if needed. We are only using it for a limited number of endpoints, so we never really considered scalability.

Incentivized

• ThousandEyes has helped us quickly isolate issues on some high-profile (within the organization) incidents and whether the network (internally or on the Internet) is at fault. If it is, it becomes easier to see the "where" of the issues quicker so we can move onto what the issue is faster. In the case of non-network related issues, it helps us get the appropriate teams or individuals involved sooner.

Incentivized

• its licensing cost is a bit on high

Incentivized

• It was easy to install Systrack to a group of virtual workstations while doing CPU utilization analysis in a virtual environment
• You still need specialists to discover and fix problems in your environments with Systrack, but it will save you a lot of time

Incentivized