Name: Lakeside Digital Experience Cloud, powered by SysTrack
Rating: 7 (3 reviews)
Author: Lakeside Software

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Text Editors

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

App Development

Browser

Cloud Storage

Component Content Management

Data Center Infrastructure Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Managed Print

Network Performance Monitoring

Process Mining

Security Awareness Training

Software Defined Storage (SDS)

Solid State Drives

Tower Servers

Virtual Desktop Infrastructure (VDI)

Virtual Private Network (VPN)

VoIP Monitoring

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Management

Email Marketing

Event Registration

Graphics

Heatmap and Session Recording

Marketing Automation

Marketing OS

Online Reputation Management

Real-Time Interaction Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Assisted Living

Car Rental

Church Management

Construction Accounting

Jail Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Nexthink

ControlUp

TeamViewer DEX

TeamViewer

Microsoft Intune

Microsoft

Riverbed Aternity

Riverbed Technology

Tanium

Dynatrace

Dynatrace LLC

StackState

Cisco ThousandEyes

Cisco

Catchpoint

Catchpoint Systems Inc

SolarWinds Pingdom

SolarWinds

Zscaler Digital Experience (ZDX)

Zscaler

Oracle Real User Experience Insight (discontinued)

Discontinued Products

AppNeta

Broadcom

Liquidware Stratusphere UX

Microsoft Azure

ServiceNow IT Service Management

Citrix Virtual Apps now part of Citrix DaaS

Citrix DaaS

Omnissa Horizon

### Performance Monitoring
Users generally praise Lakeside Digital Experience Cloud, powered by SysTrack's robust performance monitoring capabilities. The consensus among reviewers is that the performance monitoring feature of Lakeside Digital Experience Cloud is highly effective in identifying and resolving performance issues, optimizing resource usage, and providing real-time analysis for enhanced user experience. Users appreciate the scalability of the platform, which caters to businesses of varying sizes and complexities. Additionally, the support provided by Lakeside is commended for its timeliness and effectiveness in addressing user concerns related to performance monitoring.

### User Experience Optimization
Users consistently highlight the exceptional user experience optimization capabilities of Lakeside Digital Experience Cloud, powered by SysTrack. They emphasize how the platform actively enhances user experience by providing comprehensive insights and proactive monitoring to swiftly address issues before they escalate. The tool's ability to improve end-user experience, save time and money, and facilitate informed decision-making based on real data is widely appreciated by reviewers. Additionally, users find that Lakeside's user experience optimization functionalities contribute significantly to driving service improvement initiatives and enhancing overall end-user satisfaction.

### Resource Utilization and Efficiency
Users consistently highlight Lakeside Digital Experience Cloud, powered by SysTrack's resource utilization and efficiency features as instrumental in optimizing their IT infrastructure. The tool's ability to pinpoint and address issues related to CPU consumption, disk performance, and application resource usage has been commended for enhancing overall system performance and user experience. Additionally, users appreciate how the platform enables them to accurately plan and allocate resources, leading to cost savings and improved operational efficiency.

### Custom Dashboarding and Reporting
Users consistently highlight the Lakeside Digital Experience Cloud, powered by SysTrack, for its user-friendly custom dashboarding and reporting capabilities. The ability to create tailored dashboards and generate detailed reports is seen as a valuable asset by many users. While some express minor concerns about data accuracy and the need for occasional upgrades, the overall sentiment leans towards appreciation for the platform's dashboarding and reporting functionalities.

### Real-Time Data Insights
Users consistently praise the real-time data insights capabilities of Lakeside Digital Experience Cloud, powered by SysTrack. They highlight the tool's ability to capture and act upon real-time data, providing valuable insights at different levels of IT operations. From aiding in root cause analysis to offering business intelligence for targeted investments, users find the real-time data insights feature to be a valuable asset in enhancing decision-making processes and optimizing end-user experiences.

### Application and Network Analysis
Users consistently highlight the advanced capabilities of Lakeside Digital Experience Cloud, powered by SysTrack, in application and network analysis. The tool's ability to provide detailed insights into application usage, network dependencies, and performance metrics has been commended for its accuracy and ease of use. Reviewers appreciate the comprehensive reporting features that allow for quick identification of issues related to application errors, network latency, and resource utilization. Additionally, the tool's capacity to track down root causes of performance issues and optimize network connectivity has been a valuable asset for IT teams striving to enhance digital experiences.

### Security and Compliance
Users consistently highlight Lakeside Digital Experience Cloud, powered by SysTrack, for its robust security and compliance capabilities. The platform's ability to identify security processes impacting virtual workstations and efficiently resolve security issues has garnered positive feedback. Reviewers appreciate the platform's comprehensive approach to security requirements and its effectiveness in enhancing overall security posture within virtual infrastructures.

### Cost Management and Savings
Users consistently highlight Lakeside Digital Experience Cloud, powered by SysTrack, for its robust cost management and savings capabilities. They appreciate the platform's ability to identify overprovisioned resources, leading to substantial savings by optimizing VDI profiles. While some users find navigating the vast amount of available data challenging, they acknowledge the value of custom dashboards in meeting their specific needs. Despite the tool's high price tag, users recognize its proactive nature in driving cost efficiencies and enhancing user experiences.

### End-User Behavior and Device Usage
Users consistently highlight Lakeside Digital Experience Cloud, powered by SysTrack's end-user behavior monitoring and device usage analysis as key strengths of the platform. They appreciate the detailed insights provided into user interactions with devices and applications, enabling proactive troubleshooting and optimization. The tool's intuitive interface and scalability make it a valuable asset for organizations looking to enhance their understanding of end-user behavior and device utilization.

### Infrastructure Management
Users consistently praise Lakeside Digital Experience Cloud, powered by SysTrack, for its robust infrastructure management capabilities. The platform's ability to efficiently monitor and analyze virtual infrastructure, identify underlying infrastructure issues, and optimize resource allocation has garnered positive feedback from users. Reviewers highlight how SysTrack's infrastructure management tools have helped them accurately assess and address resource needs, troubleshoot performance issues, and streamline their IT operations. The platform's capacity to provide actionable insights into infrastructure utilization and performance has been particularly valuable for users looking to enhance their digital experience and maximize the efficiency of their IT resources.

### Virtual Environment Management
Users consistently highlight the effectiveness of Lakeside Digital Experience Cloud, powered by SysTrack in managing virtual environments. The platform's virtual environment management capabilities have been commended for providing valuable insights and proactive monitoring to ensure a smooth user experience. Reviewers appreciate how SysTrack enables IT teams to address issues promptly and optimize resource allocation within virtual desktop infrastructures.

### Organizational Visibility and Control
Users consistently highlight the robust organizational visibility and control capabilities of Lakeside Digital Experience Cloud, powered by SysTrack. The solution's ability to provide real-time insights into end-user experiences and track performance proactively has garnered positive feedback. Users appreciate how SysTrack enables IT teams to address potential issues before they impact users, ensuring a smooth and efficient digital experience. The centralized data storage feature allows for continuous monitoring even when users are on the move, contributing to enhanced service delivery and SLA compliance. Additionally, the tool's scalability and ease of implementation have been commended, making it a valuable asset for organizations seeking to optimize their IT operations.

Systrack has proven to be an essential tool for users who rely on real-time monitoring of their workstations. By providing insights into the health and performance of the systems, it allows users to identify modifications or issues before end users become aware of them. According to many customers and reviewers, one of the key use cases of Systrack is its ability to analyze workstation activity at the time of a complaint from an end user. This enables users to effectively investigate and resolve issues by pinpointing the root cause and taking appropriate action. With Systrack, users gain valuable visibility into their workstations, ensuring smooth operations and enhanced productivity.

Scalability: Many users have praised Systrack for its scalability, stating that it can be easily scaled up to meet their growing needs. This feature has been mentioned by several reviewers, indicating that Systrack is capable of handling larger systems and accommodating the growth of businesses.
Comprehensive system insights: Reviewers have commended Systrack for providing a comprehensive picture of each system. This valuable feature offers detailed insights and analytics about the performance and behavior of individual systems. It allows users to troubleshoot issues, optimize performance, and make informed decisions based on accurate data.
Excellent customer service: Users have consistently mentioned that Systrack's customer service is second to none. Multiple reviewers have had positive experiences with the support provided by Systrack's customer support team. They highlight the helpfulness, responsiveness, and effectiveness of the team in addressing their queries or issues promptly.
Overall, these commonly cited pros highlight Systrack's strengths in terms of scalability, comprehensive system insights, and excellent customer service according to user feedback.

Some users have expressed that the large amount of information available in the software makes it challenging to know where to begin. They mentioned that having an overwhelming amount of data can be daunting and may require additional guidance or tutorials to navigate effectively.

Creating customized dashboards with meaningful titles can be effective, but several reviewers have mentioned that it demands a significant amount of time and skill. They noted that while the capability is there, it may not be easily accessible for users without prior experience or training.

A few customers have stated that they found the navigation within the software to be unintuitive, making it difficult for them to find specific features or perform certain actions. They suggested improvements in terms of clearer menu options, more intuitive icons, and streamlined workflows to enhance user experience.

Users have made several recommendations based on their experiences with the software. The most common recommendations include keeping track of the SQL footprint, taking advantage of professional services and training, and conducting a small Proof of Concept (PoC) to ensure desired benefits are achieved. These recommendations reflect the opinions and experiences of users, reviewers, and customers who have utilized the software and highlight areas that may be important for organizations to consider when implementing it.

Instana, an IBM company since the December 2020 acquisition, provides APM services for SOA, microservices, containerized applications and Kubernetes, and cloud native applications, as well as discovery and monitoring for IT assets.

Self-Hosted

Standard

Essentials

IBM Instana

SpeedCurve measures the interplay between web design and web performance. They offer user experience monitoring tools that provide insight into what visitors are experiencing.

Small

Medium

Large

SpeedCurve

Lakeside Digital Experience Cloud, powered by SysTrack

Digital Experience Monitoring (DEM)

Likelihood to Recommend

Lakeside Assist is an all-in-one workspace for Level 1 service desk staff to quickly diagnose and resolve issues.

Lakeside Resolve is a powerful root cause analysis tool to diagnose and resolve complex, estate wide issues by providing heightened visibility into physical and virtual desktops, quick problem resolution, and incident prioritization.

By automating incident detection, troubleshooting, and resolution and streamlining workflows, Prevent makes robust proactive service operations possible for more members of the IT support team.

Lakeside helps you proactively measure, analyze and optimize your employees’ digital experience anywhere they are working, all from easily consumable dashboards that surface that data you need quickly.

Provide the right-sized hardware for different departments across your organization, saving IT costs and improving DEX. Take the guess-work out of your next refresh and ensure end users have what they need to be their most productive.

IT management solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, RAM, memory, and other 10,000+ data points. These are then analyzed by SysTrack and used by IT in countless ways that lower costs and optimize operations including: lowering the amount of help desk tickets, identifying over and under-provisioning, reducing MTTR and more!

Lakeside Software

Shift from reactive to proactive IT with SysTrack AIOps. This quick demo will show you how to use SysTrack 9.0's advanced correlation and self-healing features to resolve problems before they impact productivity.

Opvizor

Oracle Application Testing Suite (legacy)

SysTrack 2022-05-02 16:40:20

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Enough time

Depth analytics

Issues resolved

Learning material

New ideas

Information available

Customer service

Capture data

Home

Digital Experience Monitoring (DEM) Tools

Systrack has a knack for being exactly where it needs to be at just the right time. When it comes to keeping tabs on the health and performance of our most important workstations, we turn on Systrack. In this way, we are able to spot modifications or problems before the end user ever notices them. Using Systrack, we can travel back in time and observe what was happening on the workstation at the time of the complaint from an end user.

Systrack may also be scaled up thus simply
Systrack provides a comprehensive picture of each system
Systrack's customer service is second to none

Every new version brings new ideas and capabilities to the table
Because of the sheer volume of information available, it can be difficult to know where to begin
With enough time and skill, creating bespoke dashboards with meaningful titles may be effective

Dashboarding options allow for a very personalized experience, and it's quite configurable
It has also proven extremely helpful in acquisitions, mergers, and licensing because of its excellent information on application utilization
Currently, we're working to resolve a number of difficulties, particularly those pertaining to remote work

It was easy to install Systrack to a group of virtual workstations while doing CPU utilization analysis in a virtual environment
You still need specialists to discover and fix problems in your environments with Systrack, but it will save you a lot of time

Catchpoint, Oracle Application Testing Suite

Lakeside Digital Experience Cloud, powered by SysTrack

Overview

What is Lakeside Digital Experience Cloud, powered by SysTrack?