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Lakeside Digital Experience Cloud, powered by SysTrack

Score7 out of 10

3 Reviews and Ratings

What is Lakeside Digital Experience Cloud, powered by SysTrack?

Lakeside Software offers cloud-based digital experience management. Lakeside’s Digital Experience Cloud, powered by SysTrack, gathers and analyzes more than 10,000 metrics every 15 seconds from every endpoint across the environment, collecting edge-based device telemetry data. With continuous insights into the ecosystems that power employees, customers use Lakeside’s technology to perform:

  • End-User Experience Management
  • Digital Workplace Planning
  • IT Asset Optimization
  • Remote Work Management
  • Proactive Service Desk Operations

Media

Lakeside Assist is an all-in-one workspace for Level 1 service desk staff to quickly diagnose and resolve issues.
Lakeside Resolve is a powerful root cause analysis tool to diagnose and resolve complex, estate wide issues by providing heightened visibility into physical and virtual desktops, quick problem resolution, and incident prioritization.
By automating incident detection, troubleshooting, and resolution and streamlining workflows, Prevent makes robust proactive service operations possible for more members of the IT support team.
Lakeside helps you proactively measure, analyze and optimize your employees’ digital experience anywhere they are working, all from easily consumable dashboards that surface that data you need quickly.
Provide the right-sized hardware for different departments across your organization, saving IT costs and improving DEX. Take the guess-work out of your next refresh and ensure end users have what they need to be their most productive.

1 / 5

It's not just another tool for monitoring

Use Cases and Deployment Scope

Systrack has a knack for being exactly where it needs to be at just the right time. When it comes to keeping tabs on the health and performance of our most important workstations, we turn on Systrack. In this way, we are able to spot modifications or problems before the end user ever notices them. Using Systrack, we can travel back in time and observe what was happening on the workstation at the time of the complaint from an end user.

Pros

  • Systrack may also be scaled up thus simply
  • Systrack provides a comprehensive picture of each system
  • Systrack's customer service is second to none

Cons

  • Every new version brings new ideas and capabilities to the table
  • Because of the sheer volume of information available, it can be difficult to know where to begin
  • With enough time and skill, creating bespoke dashboards with meaningful titles may be effective

Most Important Features

  • Dashboarding options allow for a very personalized experience, and it's quite configurable
  • It has also proven extremely helpful in acquisitions, mergers, and licensing because of its excellent information on application utilization
  • Currently, we're working to resolve a number of difficulties, particularly those pertaining to remote work

Return on Investment

  • It was easy to install Systrack to a group of virtual workstations while doing CPU utilization analysis in a virtual environment
  • You still need specialists to discover and fix problems in your environments with Systrack, but it will save you a lot of time

Alternatives Considered

Opvizor

Other Software Used

Catchpoint, Oracle Application Testing Suite