What users are saying about

Cisco Umbrella vs FortiGuard Web Filtering Service

Cisco Umbrella
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Top Rated
101 Ratings
FortiGuard Web Filtering Service
10 Ratings

Cisco Umbrella

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Top Rated
101 Ratings
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Score 8.5 out of 100

Based on 101 reviews and ratings

FortiGuard Web Filtering Service

10 Ratings
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Score 8.5 out of 100

Based on 10 reviews and ratings

Likelihood to Recommend

Cisco Umbrella

Cisco Umbrella is most appropriate in organizations that do not require much support and Office 365 is not used. The level of support provided is lackluster. The roaming agent often causes Windows systems to incorrectly report that the machine does not have Internet access. This causes Office 365 apps to no work, resulting in a lot of wasted time trying to correct the error. The product was top-notch several years ago, but I would hesitate to recommend it now.

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Anonymous | TrustRadius Reviewer
Verified User
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FortiGuard Web Filtering Service

FortiGuard Web Filtering Service has served us well for protecting both business and guest networks. We currently have multiple tiers on the business side running different rule sets, and some shared custom groups allowing us to manage access with as much granularity as we desire

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Cisco Umbrella

  • Filters content at the DNS level. Makes it a little harder for the sneaky ones to make it through.
  • Since this is at the DNS level, using their DNS servers (as a forwarder to your local DNS) it is extremely fast. Transparent.
  • Always being updated. Not dependent on "definitions" or algorithms - a site is either blacklisted or whitelisted.
  • Easy to implement, apply, maintain

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Dan Reynolds | TrustRadius Reviewer
Dan Reynolds
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FortiGuard Web Filtering Service

  • Easy Implementation.
  • Worked well with most of the apps we use.
  • GUI was easy to use.

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Tony Ortiz | TrustRadius Reviewer
Tony Ortiz
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Cons

Cisco Umbrella

  • Keeping up to date on known malicious sites and blocking those is difficult for all vendors, but this could always be improved upon.
  • A more detailed descriptions of what is included the Security Categories would be useful. Generic descriptions are provided. For example, state lottery sites could be detailed in the description of the Gambling category.

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Randy Zuehlke | TrustRadius Reviewer
Randy Zuehlke
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FortiGuard Web Filtering Service

  • The method for allowing individual overrides is clunky, but it functions. A clean way to allow individual overrides (with the ability to set a timer) would be fantastic.

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Anonymous | TrustRadius Reviewer
Verified User
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Likelihood to Renew

Cisco Umbrella

Cisco Umbrella 10.0
Based on 3 answers
It is a great product. It is easy to manage and is affordable. We are a Cisco shop, so it is easily integrated with our other security suite of products to include Threat Response and SecureX.

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Randy Zuehlke | TrustRadius Reviewer
Randy Zuehlke
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FortiGuard Web Filtering Service

No score
No answers yet
No answers on this topic

Usability

Cisco Umbrella

Cisco Umbrella 9.4
Based on 4 answers
The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes

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Randy Zuehlke | TrustRadius Reviewer
Randy Zuehlke
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FortiGuard Web Filtering Service

No score
No answers yet
No answers on this topic

Support Rating

Cisco Umbrella

Cisco Umbrella 8.2
Based on 51 answers
We have not yet had to contact Customer Support on any issues yet. Our organization did take the class in order to learn how to administer the product so it gave us a good understanding of what the product is and how to use it. The community site has been easy to use and allows for us to find many of the answers that we need.

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Anonymous | TrustRadius Reviewer
Verified User
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FortiGuard Web Filtering Service

FortiGuard Web Filtering Service 6.0
Based on 1 answer
Took a little longer for support to get our problem solved, but when the upper tier tech support was involved, we got excellent customer support.

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Tony Ortiz | TrustRadius Reviewer
Tony Ortiz
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Implementation Rating

Cisco Umbrella

Cisco Umbrella 9.0
Based on 2 answers
Overall, the implementation was smooth with little issues. Testing some of the advanced features and ensuring they did not impact our user population was the greatest challenge

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Randy Zuehlke | TrustRadius Reviewer
Randy Zuehlke
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FortiGuard Web Filtering Service

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Umbrella

For our use there was no real option or reason for us not to go with Cisco Umbrella. Our other security products were from Cisco, so it just made sense. We did look at the other products to make sure there was not any features missing that we required and there were not

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Anonymous | TrustRadius Reviewer
Verified User
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FortiGuard Web Filtering Service

We selected FortiGuard Web Filtering because it came in the service bundle with our FortiGate unit. After testing the service for a couple of months, we disabled the web filtering that was running on our client machines and have not looked back. It's been easy to manage, effective, and fast. There isn't much more you can ask for from a filtering solution.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Cisco Umbrella

  • Saved us lots of technician time dealing w/ Malware and virus issues, I don't think we've had a malware incident this year for example. This was the main reason we bought the product in the first place. We've renewed 2 times because we see the value.
  • Umbrella helped us reduce the risk of CryptoLocker variants infecting our clients.

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Todd Swartzman | TrustRadius Reviewer
Todd Swartzman
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FortiGuard Web Filtering Service

  • It cost us almost little time to set up and pilot, so we didn't spend a lot of man-hours working on it. Implementation was easy.

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Tony Ortiz | TrustRadius Reviewer
Tony Ortiz
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Pricing Details

Cisco Umbrella

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

FortiGuard Web Filtering Service

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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