145 Ratings
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Score 9 out of 100
1 Rating
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Score 6 out of 100

Feature Set Ratings

  • Lingo ranks higher in 1 feature set: Cloud PBX

Cloud PBX

7.6

Cisco Unified Communications Manager (Call Manager)

76%
8.0

Lingo

80%
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

Hosted PBX

7.9
79%
18 Ratings
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

6.8
68%
27 Ratings
N/A
0 Ratings

User templates

8.5
85%
36 Ratings
8.0
80%
1 Rating

Call reports

6.4
64%
35 Ratings
N/A
0 Ratings

Directory of employee names

8.7
87%
36 Ratings
N/A
0 Ratings

Call Management

7.6

Cisco Unified Communications Manager (Call Manager)

76%

Lingo

Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

Answering rules

8.8
88%
39 Ratings
N/A
0 Ratings

Call recording

6.8
68%
26 Ratings
N/A
0 Ratings

Call park

8.6
86%
35 Ratings
N/A
0 Ratings

Call screening

6.4
64%
32 Ratings
N/A
0 Ratings

Message alerts

7.5
75%
36 Ratings
N/A
0 Ratings

VoIP system collaboration

8.1

Cisco Unified Communications Manager (Call Manager)

81%

Lingo

Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

Video conferencing

8.3
83%
27 Ratings
N/A
0 Ratings

Audio conferencing

8.0
80%
37 Ratings
N/A
0 Ratings

Video screen sharing

8.2
82%
14 Ratings
N/A
0 Ratings

Instant messaging

8.0
80%
17 Ratings
N/A
0 Ratings

Mobile apps

7.9

Cisco Unified Communications Manager (Call Manager)

79%

Lingo

Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

Mobile app for iOS

7.9
79%
23 Ratings
N/A
0 Ratings

Mobile app for Android

7.8
78%
21 Ratings
N/A
0 Ratings

Attribute Ratings

  • Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Cisco Unified Communications Manager (Call Manager)

89%
42 Ratings
6.0

Lingo

60%
1 Rating

Likelihood to Renew

10.0

Cisco Unified Communications Manager (Call Manager)

100%
1 Rating

Lingo

N/A
0 Ratings

Usability

7.1

Cisco Unified Communications Manager (Call Manager)

71%
4 Ratings

Lingo

N/A
0 Ratings

Support Rating

8.3

Cisco Unified Communications Manager (Call Manager)

83%
27 Ratings

Lingo

N/A
0 Ratings

Implementation Rating

10.0

Cisco Unified Communications Manager (Call Manager)

100%
2 Ratings

Lingo

N/A
0 Ratings

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
RAJESH VENGILOT | TrustRadius Reviewer

Lingo

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
Caitlin McGlynn | TrustRadius Reviewer

Pros

Cisco Unified Communications Manager (Call Manager)

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Anonymous | TrustRadius Reviewer

Lingo

  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms
Caitlin McGlynn | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Leonardo Gonzalez | TrustRadius Reviewer

Lingo

  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
Caitlin McGlynn | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details
Must contact sales team for pricing

Lingo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Lingo Editions & Modules

Edition
Small Team$151
Standard$301
Plus$401
EnterpriseCustom Pricing
  1. per month
  2. none
Additional Pricing Details

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Lingo

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Lingo

No score
No answers yet
No answers on this topic

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 8.3
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Lingo

No score
No answers yet
No answers on this topic

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Lingo

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Lingo

We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
Caitlin McGlynn | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Anonymous | TrustRadius Reviewer

Lingo

  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
Caitlin McGlynn | TrustRadius Reviewer

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