Cisco Unified Communications Manager (Call Manager) vs. Lingo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Lingo
Score 6.0 out of 10
N/A
Lingo is a telephony and VoIP software solution from Lingo.
$15
per month
Pricing
Cisco Unified Communications Manager (Call Manager)Lingo
Editions & Modules
No answers on this topic
Small Team
$15
per month
Standard
$30
per month
Plus
$40
per month
Enterprise
Custom Pricing
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)Lingo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)Lingo
Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)Lingo
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.5
40 Ratings
9% below category average
Lingo
8.0
1 Ratings
2% below category average
Hosted PBX9.819 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.129 Ratings00 Ratings
User templates8.238 Ratings8.01 Ratings
Call reports5.437 Ratings00 Ratings
Directory of employee names8.138 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.4
43 Ratings
13% below category average
Lingo
-
Ratings
Answering rules7.841 Ratings00 Ratings
Call recording5.726 Ratings00 Ratings
Call park8.137 Ratings00 Ratings
Call screening7.534 Ratings00 Ratings
Message alerts7.938 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.8
39 Ratings
6% below category average
Lingo
-
Ratings
Video conferencing9.429 Ratings00 Ratings
Audio conferencing8.839 Ratings00 Ratings
Video screen sharing6.315 Ratings00 Ratings
Instant messaging6.818 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.8
23 Ratings
6% above category average
Lingo
-
Ratings
Mobile app for iOS8.523 Ratings00 Ratings
Mobile app for Android9.121 Ratings00 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)Lingo
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Unified Communications Manager (Call Manager)Lingo
Likelihood to Recommend
9.1
(44 ratings)
6.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
8.0
(14 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)Lingo
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Lingo
Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Lingo
  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms
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Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Lingo
  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
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Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Lingo
No answers on this topic
Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Lingo
No answers on this topic
Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Lingo
No answers on this topic
Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Lingo
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Lingo
We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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Lingo
  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
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ScreenShots