152 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 10 out of 100

Feature Set Ratings

    Cloud PBX

    7.7

    Cisco Unified Communications Manager (Call Manager)

    77%

    MessageMedia SMS

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    7.7
    77%
    18 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    7.0
    70%
    27 Ratings
    N/A
    0 Ratings

    User templates

    8.5
    85%
    36 Ratings
    N/A
    0 Ratings

    Call reports

    6.7
    67%
    35 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.6
    86%
    36 Ratings
    N/A
    0 Ratings

    Call Management

    7.7

    Cisco Unified Communications Manager (Call Manager)

    77%

    MessageMedia SMS

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    8.7
    87%
    39 Ratings
    N/A
    0 Ratings

    Call recording

    6.8
    68%
    26 Ratings
    N/A
    0 Ratings

    Call park

    8.6
    86%
    35 Ratings
    N/A
    0 Ratings

    Call screening

    6.5
    65%
    32 Ratings
    N/A
    0 Ratings

    Message alerts

    7.8
    78%
    36 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.3

    Cisco Unified Communications Manager (Call Manager)

    83%

    MessageMedia SMS

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    8.7
    87%
    27 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    37 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.1
    81%
    14 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.1
    81%
    17 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.0

    Cisco Unified Communications Manager (Call Manager)

    80%

    MessageMedia SMS

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    8.1
    81%
    23 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    21 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • MessageMedia SMS is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.4

    Cisco Unified Communications Manager (Call Manager)

    84%
    42 Ratings
    10.0

    MessageMedia SMS

    100%
    1 Rating

    Likelihood to Renew

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    MessageMedia SMS

    N/A
    0 Ratings

    Usability

    7.4

    Cisco Unified Communications Manager (Call Manager)

    74%
    4 Ratings

    MessageMedia SMS

    N/A
    0 Ratings

    Support Rating

    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    27 Ratings

    MessageMedia SMS

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    MessageMedia SMS

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    Read full review

    Sinch (formerly CLX Communications)

    Constant feedback when issues arise, wonderful Account Manager.
    Read full review

    Pros

    Cisco

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Read full review

    Sinch (formerly CLX Communications)

    • Customer service.
    • Promptness.
    • Value.
    Read full review

    Cons

    Cisco

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Read full review

    Sinch (formerly CLX Communications)

    • Technical information availability.
    Read full review

    Pricing Details

    Cisco Unified Communications Manager (Call Manager)

    Starting Price

    Editions & Modules

    Cisco Unified Communications Manager (Call Manager) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Must contact sales team for pricing

      MessageMedia SMS

      Starting Price

      $25 Messages

      Editions & Modules

      MessageMedia SMS editions and modules pricing
      EditionModules
      Quick Start251

      Footnotes

      1. Messages

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      We offer both transactional (per message) and per user pricing. Pricing is based on volume and service requirements.

      Likelihood to Renew

      Cisco

      We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
      Read full review

      Sinch (formerly CLX Communications)

      No answers on this topic

      Usability

      Cisco

      Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
      Read full review

      Sinch (formerly CLX Communications)

      No answers on this topic

      Support Rating

      Cisco

      CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
      Read full review

      Sinch (formerly CLX Communications)

      No answers on this topic

      Implementation Rating

      Cisco

      This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
      Read full review

      Sinch (formerly CLX Communications)

      No answers on this topic

      Alternatives Considered

      Cisco

      We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
      Read full review

      Sinch (formerly CLX Communications)

      No vendor we compared met our needs like MessageMedia.
      Read full review

      Return on Investment

      Cisco

      • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
      • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
      • High Costs - the cost of both the license and the maintenance was much higher than other systems.
      Read full review

      Sinch (formerly CLX Communications)

      • Appreciation from recipients.
      • Confirmation of delivery to staff.
      Read full review

      Screenshots

      Add comparison