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137 Ratings
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Score 9 out of 100
This review does not include a rating.

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

Regardless of everything, no one can argue that the CUCM is among the best, especially when you’re using Cisco Phones. So, unless you’re on a very tight budget or have multi-vendor phones, don’t go for 3rd party systems, as they lack the simplicity of configuration that is built-in within the CUCM. Having everything within the Cisco ecosystem will exponentially lower the time required from IT to configure and manage.
Anonymous | TrustRadius Reviewer

MessageMedia SMS

No answers on this topic

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
7.8
MessageMedia SMS
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.2
MessageMedia SMS
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.0
MessageMedia SMS
User templates
Cisco Unified Communications Manager (Call Manager)
8.6
MessageMedia SMS
Call reports
Cisco Unified Communications Manager (Call Manager)
6.4
MessageMedia SMS
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.8
MessageMedia SMS

Call Management

Cisco Unified Communications Manager (Call Manager)
7.7
MessageMedia SMS
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.8
MessageMedia SMS
Call recording
Cisco Unified Communications Manager (Call Manager)
6.8
MessageMedia SMS
Call park
Cisco Unified Communications Manager (Call Manager)
8.8
MessageMedia SMS
Call screening
Cisco Unified Communications Manager (Call Manager)
6.7
MessageMedia SMS
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.4
MessageMedia SMS

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
7.9
MessageMedia SMS
Video conferencing
Cisco Unified Communications Manager (Call Manager)
7.9
MessageMedia SMS
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
7.8
MessageMedia SMS
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
8.1
MessageMedia SMS
Instant messaging
Cisco Unified Communications Manager (Call Manager)
7.8
MessageMedia SMS

Mobile apps

Cisco Unified Communications Manager (Call Manager)
7.9
MessageMedia SMS
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
7.9
MessageMedia SMS
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
7.8
MessageMedia SMS

Pros

Cisco Unified Communications Manager (Call Manager)

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Anonymous | TrustRadius Reviewer

MessageMedia SMS

No answers on this topic

Cons

Cisco Unified Communications Manager (Call Manager)

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Leonardo Gonzalez | TrustRadius Reviewer

MessageMedia SMS

No answers on this topic

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

MessageMedia SMS

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 5.6
Based on 3 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

MessageMedia SMS

No score
No answers yet
No answers on this topic

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.2
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

MessageMedia SMS

No score
No answers yet
No answers on this topic

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

MessageMedia SMS

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

MessageMedia SMS

No answers on this topic

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Anonymous | TrustRadius Reviewer

MessageMedia SMS

No answers on this topic

Screenshots

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details
Must contact sales team for pricing

MessageMedia SMS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MessageMedia SMS Editions & Modules

Edition
Quick Start$251
  1. Messages
Additional Pricing Details
We offer both transactional (per message) and per user pricing. Pricing is based on volume and service requirements.

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
9.1
MessageMedia SMS

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
MessageMedia SMS

Usability

Cisco Unified Communications Manager (Call Manager)
5.6
MessageMedia SMS

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.2
MessageMedia SMS

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
MessageMedia SMS

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