Chose Cisco Unified Contact Center
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Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A |
Cisco Unified Contact Center | Five9 | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | Five9 | |
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Considered Both Products | ![]() Cisco Unified Contact Center | ![]() Five9 No answer on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | Five9 | |
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Small Businesses | CloudTalk Score 9.6 out of 10 | CloudTalk Score 9.6 out of 10 |
Medium-sized Companies | CloudTalk Score 9.6 out of 10 | CloudTalk Score 9.6 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | Five9 | |
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Likelihood to Recommend | 9.0 (48 ratings) | 8.1 (36 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | 8.0 (8 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | Five9 | |
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Likelihood to Recommend | ![]() Cisco
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Pros | ![]() Cisco
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Cons | ![]() Cisco
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Likelihood to Renew | ![]() Cisco
| ![]() Five9 No answers on this topic |
Usability | ![]() Cisco
| ![]() Five9 No answers on this topic |
Support Rating | ![]() Cisco
| ![]() Five9
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Alternatives Considered | ![]() Cisco
| ![]() Five9
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Contract Terms and Pricing Model | ![]() Cisco
| ![]() Five9 No answers on this topic |
Professional Services | ![]() Cisco
| ![]() Five9 No answers on this topic |
Return on Investment | ![]() Cisco
| ![]() Five9
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ScreenShots | Five9 Screenshots |