Cisco VoIP PBX vs. Grandstream UCM series IP PBXs

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco VoIP PBX
Score 7.6 out of 10
N/A
Cisco offers VoIP PBX capability.N/A
Grandstream UCM series IP PBXs
Score 8.5 out of 10
N/A
Grandstream presents the UCM series of IP PBX appliances as powerful yet easy to manage voice, video, data, and mobility communications platform, whichoffer an extensive set of unified communication features in an easy to manage on premise solution with no licensing fees, upgrade fees or costs per features. The Grandstream UCMs range from small and medium business deployments to small and medium enterprise solutions.N/A
Pricing
Cisco VoIP PBXGrandstream UCM series IP PBXs
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Cisco VoIP PBXGrandstream UCM series IP PBXs
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco VoIP PBXGrandstream UCM series IP PBXs
Considered Both Products
Cisco VoIP PBX
Chose Cisco VoIP PBX
Cisco has the most stable and reliable solution in our comparison with other vendors. The way Cisco handles the redundancy of the system makes our communications experience zero interruption problems, and that was very different from the other vendors we used before deciding to …
Grandstream UCM series IP PBXs

No answer on this topic

Top Pros

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Top Cons

No answers on this topic

Best Alternatives
Cisco VoIP PBXGrandstream UCM series IP PBXs
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco VoIP PBXGrandstream UCM series IP PBXs
Likelihood to Recommend
7.6
(8 ratings)
10.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
8.0
(1 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Cisco VoIP PBXGrandstream UCM series IP PBXs
Likelihood to Recommend
Cisco
The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
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Grandstream Networks
As a PBX the UCM PBX can be cover the needs of all companies without exception. We think it is really a great and flexible solution that covers all the IP telephone needs a company may have. When we were researching the market to buy our pair of UCM 6308, we had also hoped to use it as a replacement for our Skype for Business installation, so to say to use it as our main solution for video conferencing. After trying to do this for a couple of years we would say that you can use Wave for video conferencing and I personally like it, but it is not well suited for bigger companies for using it as the main video conferencing solution. On the other hand, there are very few PBXs even offering a video conferencing solution and their solutions are not better that the UCM's solution!
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Pros
Cisco
  • Local routing on remote branches
  • Telephony features flexibility
  • Different endpoint alternatives for all use cases
  • Real integration with other systems or platforms
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Grandstream Networks
  • Solid, reliable products
  • Simple to configure and manage
  • Compatible with ONVIF for use with 3rd party systems
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Cons
Cisco
  • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
  • The UI looks terribly old, not even a little bit looking like a hardphone.
  • More options during a call.
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Grandstream Networks
  • The cluster implementation does not work on all network modes. Would be great if this was improved.
  • Wave on mobile phones works in a different way than on desktops and this makes it hard to set it up for use on the firewalls, as it requires different and more permissions than the desktop app. For example is one receives an invitation per email on the mobile phone and wants to participate in a Wave meeting as a guest, the still need access to the network ports needed to login the extension (while they only need / want to join the meeting as anonymous users). On the desktop app this is not needed.
  • There is a limit on the number of 1 device per connection type. We have an extension used in the maintenance department and is shared by 6 users. We were able to install it on 1 PC, 1 Wi-Fi phone and 1 Android shared mobile phone. We would like to install it on a second shared mobile phone, but this is not allowed by the UCM policy. We could use anther extension to do this, but the maintenance department does not want this. They want to accept calls with problem reports only on one extension. Would be great to be able to install the same extension on more than 1 Android devices.
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Likelihood to Renew
Cisco
No answers on this topic
Grandstream Networks
We are very happy with our UCB 6308 pair. We have some issues that we would like to see improved, but the UCM 6308 does more than cover the main functionality it is intended for and has given us the needed solution for our remote workers.
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Usability
Cisco
All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
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Grandstream Networks
Although we are very happy with our pair of UCM 6308, we still think there are some things that can be improved to make this a prefect product! Have mentioned the main points we think that should be improved on other parts of the review.
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Support Rating
Cisco
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
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Grandstream Networks
Grandstream almost always have a first response on any ticket within 24 hours, which is impressive. They do care to listen about customer problems and needs and are open suggestions / feature reuests, as long as there is a potential for the suggested change to benefit a big enough number of customers.
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Implementation Rating
Cisco
No answers on this topic
Grandstream Networks
The implementation was concluded very fast, with minimal downtime.
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Alternatives Considered
Cisco
As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
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Grandstream Networks
We were considering a solution from Alcatel at first. Very stable implementation for sure, as there are no frequent updates and no new features. Also no conferencing solution was included. A separate solution was offered for extra cost. So the choice was between a very stable PBX which would be pretty much unchanged for ever and a dynamic solution that would constantly grow. Without any doubt we opted for the ever growing / changing solution, knowing this would cost us in minor problems / instabilities. We did NOT regret this decision. So having opted for a growing and constantly developed solution we also look into the solution provided by Yeastar. By comparing the 2 solutions it was obvious that the Grandstream UCM 6308 was the best solution for us.
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Return on Investment
Cisco
  • Positive impact is users are happy with service provided by Cisco VoIP PBX.
  • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
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Grandstream Networks
  • Low-cost initial investment, minimal recurring costs
  • Used by everyone in our company and easy to adopt
  • Runs 24/7 and is reliable
  • Allows our school to manage access control easily and efficiently
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ScreenShots