What users are saying about
29 Ratings
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Score 8.1 out of 100
6 Ratings
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Score 8.3 out of 100

Attribute Ratings

    Likelihood to Recommend

    7.7

    Cisco VoIP PBX

    77%
    8 Ratings

    Grandstream UCM series IP PBXs

    N/A
    0 Ratings

    Usability

    9.0

    Cisco VoIP PBX

    90%
    1 Rating

    Grandstream UCM series IP PBXs

    N/A
    0 Ratings

    Support Rating

    8.0

    Cisco VoIP PBX

    80%
    2 Ratings

    Grandstream UCM series IP PBXs

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco

    The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
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    Grandstream Networks

    No answers on this topic

    Pros

    Cisco

    • Local routing on remote branches
    • Telephony features flexibility
    • Different endpoint alternatives for all use cases
    • Real integration with other systems or platforms
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    Grandstream Networks

    No answers on this topic

    Cons

    Cisco

    • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
    • The UI looks terribly old, not even a little bit looking like a hardphone.
    • More options during a call.
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    Grandstream Networks

    No answers on this topic

    Pricing Details

    Cisco VoIP PBX

    Starting Price

    Editions & Modules

    Cisco VoIP PBX editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Grandstream UCM series IP PBXs

      Starting Price

      Editions & Modules

      Grandstream UCM series IP PBXs editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Cisco

        All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
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        Grandstream Networks

        No answers on this topic

        Support Rating

        Cisco

        Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
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        Grandstream Networks

        No answers on this topic

        Alternatives Considered

        Cisco

        As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
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        Grandstream Networks

        No answers on this topic

        Return on Investment

        Cisco

        • Positive impact is users are happy with service provided by Cisco VoIP PBX.
        • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
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        Grandstream Networks

        No answers on this topic

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