56 Ratings
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Score 7.6 out of 100
53 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
6.7
N-able N-central (formerly Solarwinds N-Central)
Screen sharing
Cisco Webex Support
7.5
N-able N-central (formerly Solarwinds N-Central)
File transfer
Cisco Webex Support
7.8
N-able N-central (formerly Solarwinds N-Central)
Instant message
Cisco Webex Support
7.7
N-able N-central (formerly Solarwinds N-Central)
Secure remote access with Smart Card authentication
Cisco Webex Support
9.0
N-able N-central (formerly Solarwinds N-Central)
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
N-able N-central (formerly Solarwinds N-Central)
Over-the-Internet remote session
Cisco Webex Support
7.1
N-able N-central (formerly Solarwinds N-Central)
Initiate remote control from mobile
Cisco Webex Support
9.0
N-able N-central (formerly Solarwinds N-Central)
Remote management of servers & workstations
Cisco Webex Support
2.5
N-able N-central (formerly Solarwinds N-Central)
Remote Active Directory® management
Cisco Webex Support
2.5
N-able N-central (formerly Solarwinds N-Central)
Centralized management dashboard
Cisco Webex Support
4.9
N-able N-central (formerly Solarwinds N-Central)
Session record
Cisco Webex Support
8.7
N-able N-central (formerly Solarwinds N-Central)
Annotations
Cisco Webex Support
6.8
N-able N-central (formerly Solarwinds N-Central)
Monitoring and Alerts
Cisco Webex Support
2.4
N-able N-central (formerly Solarwinds N-Central)
Multi-platform remote control
Cisco Webex Support
8.1
N-able N-central (formerly Solarwinds N-Central)

Monitoring Tasks

Cisco Webex Support
N-able N-central (formerly Solarwinds N-Central)
5.8
Remote monitoring
Cisco Webex Support
N-able N-central (formerly Solarwinds N-Central)
4.0
Network device monitoring
Cisco Webex Support
N-able N-central (formerly Solarwinds N-Central)
6.0
Multiple Server Monitoring
Cisco Webex Support
N-able N-central (formerly Solarwinds N-Central)
6.0
Multi-device monitoring
Cisco Webex Support
N-able N-central (formerly Solarwinds N-Central)
6.0
Automated alerts and notifications
Cisco Webex Support
N-able N-central (formerly Solarwinds N-Central)
7.0

Management Tasks

Cisco Webex Support
N-able N-central (formerly Solarwinds N-Central)
6.7
Patch Management
Cisco Webex Support
N-able N-central (formerly Solarwinds N-Central)
6.7

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
Robert Guy | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 9.1
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 9.0
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Webex Support

Cisco Webex Support 3.1
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.5
Based on 14 answers
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
chris maddox | TrustRadius Reviewer

Implementation Rating

Cisco Webex Support

No score
No answers yet
No answers on this topic

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.4
Based on 4 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Howard Magnes | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Support

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz | TrustRadius Reviewer

Screenshots

Cisco Webex Support

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able N-central (formerly Solarwinds N-Central)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Support
5.9
N-able N-central (formerly Solarwinds N-Central)
8.6

Likelihood to Renew

Cisco Webex Support
9.1
N-able N-central (formerly Solarwinds N-Central)
9.1

Usability

Cisco Webex Support
7.0
N-able N-central (formerly Solarwinds N-Central)
9.0

Support Rating

Cisco Webex Support
3.1
N-able N-central (formerly Solarwinds N-Central)
8.5

Implementation Rating

Cisco Webex Support
N-able N-central (formerly Solarwinds N-Central)
8.4

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