What users are saying about
170 Ratings
87 Ratings
170 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
87 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • Citrix ShareFile ranks higher in 2 feature sets: Cloud Storage Security & Administration, Cloud Storage Platform
  • Egnyte ranks higher in 1 feature set: File Sharing & Management

File Sharing & Management

8.4

Citrix ShareFile

84%
8.8

Egnyte

88%
Citrix ShareFile ranks higher in 4/7 features

Versioning

9.8
98%
41 Ratings
9.3
93%
32 Ratings

Video files

6.2
62%
35 Ratings
8.6
86%
28 Ratings

Audio files

5.6
56%
34 Ratings
8.6
86%
26 Ratings

Document collaboration

9.6
96%
50 Ratings
9.2
92%
32 Ratings

Access control

9.0
90%
52 Ratings
8.3
83%
34 Ratings

File search

9.8
98%
51 Ratings
8.3
83%
33 Ratings

Device sync

8.6
86%
46 Ratings
9.2
92%
31 Ratings

Cloud Storage Security & Administration

9.5

Citrix ShareFile

95%
9.2

Egnyte

92%
Citrix ShareFile ranks higher in 2/3 features

User and role management

9.0
90%
49 Ratings
9.6
96%
32 Ratings

File organization

9.8
98%
52 Ratings
8.8
88%
34 Ratings

Device management

9.8
98%
41 Ratings
9.3
93%
29 Ratings

Cloud Storage Platform

9.7

Citrix ShareFile

97%
9.1

Egnyte

91%
Citrix ShareFile ranks higher in 3/3 features

Performance

9.7
97%
51 Ratings
8.9
89%
33 Ratings

Reliability

9.8
98%
52 Ratings
9.2
92%
33 Ratings

Storage Reports

9.7
97%
43 Ratings
9.3
93%
29 Ratings

Attribute Ratings

  • Citrix ShareFile is rated higher in 3 areas: Likelihood to Recommend, Performance, Support Rating
  • Egnyte is rated higher in 1 area: Usability
  • Citrix ShareFile and Egnyte are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

9.9

Citrix ShareFile

99%
57 Ratings
8.4

Egnyte

84%
38 Ratings

Likelihood to Renew

10.0

Citrix ShareFile

100%
4 Ratings
10.0

Egnyte

100%
6 Ratings

Usability

8.3

Citrix ShareFile

83%
15 Ratings
9.6

Egnyte

96%
4 Ratings

Performance

9.0

Citrix ShareFile

90%
26 Ratings
8.8

Egnyte

88%
6 Ratings

Support Rating

8.7

Citrix ShareFile

87%
16 Ratings
7.7

Egnyte

77%
8 Ratings

Likelihood to Recommend

Citrix

If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
Read full review

Egnyte

If you're simply sharing and syncing across devices and don't care about granular security permissions, this is an easy win. If you're needing more control over the ability to restrict users from deleting folders, sharing folders, and allowing only certain groups to be able to view a folder, this can work but will ultimately give you arthritis as you'll end up having to perform a multitude of clicks for a task that should be able to be done in a fraction of the action. Have a folder template that allows for the first two levels of folders to be view only and the third level allowing file/folder creation and deletion? Have fun setting each of the third level folder's permissions-- they should give out free wrist braces. When discussed with their engineers about this function, a suggested $28,000 custom script was suggested. I don't believe them when they say that they haven't heard of other customers wishing to assign rights to multiple folders-- Something any sort of real admin would require. It simply isn't important to them, which is fine. The current ability
Read full review

Pros

Citrix

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Read full review

Egnyte

  • It is very much proficient in sharing files within and outside of the organization.
  • The integration is seamless with other available platforms. The desktop app is fast and reliable also the interface is very user-friendly to use.
  • Users can download heavy files easily from the system without any lag or system bogging down.
Read full review

Cons

Citrix

  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
Read full review

Egnyte

  • We often have issues with WebEdit, changes not saving/overwriting
  • No functionality to drag and drop files/folders within the UI, can only move things by going through Move > Select location
  • When previewing Word files in the browser, tracked changes are not shown so there can be misunderstandings when quickly reviewing documents
Read full review

Pricing Details

Citrix ShareFile

Starting Price

$50 per month

Editions & Modules

Citrix ShareFile editions and modules pricing
EditionModules
Standard$55 ($50)1
Advanced$85 ($77)2
Premium$135 ($122)3
Virtual Data Room$375 ($338)4

Footnotes

  1. per month (billed annually)
  2. per month (billed annually)
  3. per month (billed annually)
  4. per month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Egnyte

Starting Price

$25 per month

Editions & Modules

Egnyte editions and modules pricing
EditionModules
Team (1-10 employees)101
Business (10-100 employees)202
Enterprise (50+ employees)Contact sales team3

Footnotes

  1. per employee/per month
  2. per employee/per month
  3. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Citrix

The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Read full review

Egnyte

We found that usage of Egnyte in our supported clients, with sufficient bandwidth, provided all the features and stability we required. The billing setup was fair and the support provided was ample for end users and well as our in house admins. There was a concern about high usage clients but this was taken into account during the vetting process.
Read full review

Usability

Citrix

ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
Read full review

Egnyte

We can really do anything we would like within Egnyte. If we find we're missing something, we can always go through their community and suggest changes. The major thing we're missing is the collaboration option within the desktop apps. It's working online though and for now, that's enough. Once it's implemented it will be 10/10.
Read full review

Performance

Citrix

Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Read full review

Egnyte

Haven't had any issues with online page loading time. However, when downloading Keynote or Numbers files to WebEdit, there is often a delay in the file downloading or opening. Sometimes there are also issues with it opening multiple versions of the same file in WebEdit. One of these will be the WebEdit version and one will be a local version, if you don't notice this or accidentally close the wrong one, then you can lose your work. Sometimes this is retrievable through locally stored files but it does cause difficulties.
Read full review

Support Rating

Citrix

Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
Read full review

Egnyte

I never had to reach out to customer support for Egnyte. I don't know any coworkers who have had to reach out to Egnyte for support either. As far as I am concerned, the support team is doing a good job since I have not had to reach out to them.
Read full review

Alternatives Considered

Citrix

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Read full review

Egnyte

At the time when this was implemented (over 5 years ago and still in production), there were issues with syncing and reliability that Egnyte did not have, and have continued to impress with. Other providers have improved a lot and Egnyte is fairly costly, but switching costs would be high to move away from it to similar solutions.
Read full review

Return on Investment

Citrix

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Read full review

Egnyte

  • Allows us to easily communicate important data securely with other offices (not just sending via email)
  • It allows everyone in our office to be working on the same information at the same time
  • It meshes so well with salesforce that I can't really picture what our practice would look like if we didn't have the combination.
Read full review

Add comparison