What users are saying about
7 Ratings
9 Ratings
7 Ratings
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Score 5.7 out of 100
9 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

Cognito Forms

We use Cognito Forms to do client onboarding and data collection. We have handled hundreds of clients without any hiccups. It’s a very easy to use platform that’s secure, cost effective and just works seamlessly.
Willem Smit | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clarabridge
Cognito Forms
8.6
Survey templates
Clarabridge
Cognito Forms
8.6
Themes
Clarabridge
Cognito Forms
8.1
Custom logo/branding
Clarabridge
Cognito Forms
9.2

Survey Content

Clarabridge
Cognito Forms
9.4
Changes to live survey
Clarabridge
Cognito Forms
9.0
Question design help
Clarabridge
Cognito Forms
9.7
Multiple question types
Clarabridge
Cognito Forms
9.6

Survey Logic

Clarabridge
Cognito Forms
9.2
Survey logic flexibility
Clarabridge
Cognito Forms
9.2

Survey Reporting & Analytics

Clarabridge
Cognito Forms
9.2
Response tracking
Clarabridge
Cognito Forms
9.5
Data export
Clarabridge
Cognito Forms
9.2
Standard reports
Clarabridge
Cognito Forms
8.6
Custom reports
Clarabridge
Cognito Forms
9.2
Analytics
Clarabridge
Cognito Forms
9.2

Survey Administration & Security

Clarabridge
Cognito Forms
9.0
Access controls
Clarabridge
Cognito Forms
8.3
Compliance
Clarabridge
Cognito Forms
9.7

Survey Distribution

Clarabridge
Cognito Forms
9.5
Vendor-offered crowdsourcing
Clarabridge
Cognito Forms
9.5
Respondent restrictions
Clarabridge
Cognito Forms
9.5

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

Cognito Forms

  • New Hire Form - It announces the new hire and provides direction to several departments on their needs, computer, phone, security level, etc.
  • Terminations - We use it to shut off security, badges, computers, track phone, electronics, etc.
  • Temp Form - It provides an avenue to enter them into our payroll system for tracking hours, also, for the start and end dates.
Anonymous | TrustRadius Reviewer

Cons

Clarabridge

  • Constant problems with being locked out of our Facebook account.
  • Responses not attaching to individual threads
  • No IG support
  • No IG DMs
  • Twitter Support lacking
Anonymous | TrustRadius Reviewer

Cognito Forms

  • Fewer repetitive email notifications.
  • More accessibility from mobile devices.
Brett Horton | TrustRadius Reviewer

Usability

Clarabridge

No score
No answers yet
No answers on this topic

Cognito Forms

Cognito Forms 10.0
Based on 1 answer
We have been using Cognito Forms for over 5 years. We find it very easy use and it is part of the programs we use on a daily basis.
Willem Smit | TrustRadius Reviewer

Support Rating

Clarabridge

No score
No answers yet
No answers on this topic

Cognito Forms

Cognito Forms 9.0
Based on 1 answer
Whenever we required support the issues were resolved within a few hours. Never had a bad experience with them
Willem Smit | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
Brandon Johnson | TrustRadius Reviewer

Cognito Forms

I have not used any other programs like Cognito Forms. I have been with my company for almost two years. I very much like the ease of this system and its capabilities. I like knowing everyone is using the same thing. I do not foresee us making any changes to our current use of Cognito Forms.
Anonymous | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
Gino Abbate III, MBA | TrustRadius Reviewer

Cognito Forms

  • Our vendors are able to submit all their financing requests effortlessly with our Cognito Forms links we personalize for them.
  • Our clients are able to submit their financing requests much quicker than if they were to call us during and after business hours.
Brett Horton | TrustRadius Reviewer

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cognito Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Clarabridge
5.0
Cognito Forms
9.2

Usability

Clarabridge
Cognito Forms
10.0

Support Rating

Clarabridge
Cognito Forms
9.0

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