What users are saying about
6 Ratings
2 Ratings
6 Ratings
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Score 8 out of 100
2 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clarabridge
SurveySparrow
8.0
Survey templates
Clarabridge
SurveySparrow
8.3
Themes
Clarabridge
SurveySparrow
8.3
Custom logo/branding
Clarabridge
SurveySparrow
7.3

Survey Content

Clarabridge
SurveySparrow
9.9
Changes to live survey
Clarabridge
SurveySparrow
10.0
Question design help
Clarabridge
SurveySparrow
10.0
Multiple question types
Clarabridge
SurveySparrow
9.7

Survey Logic

Clarabridge
SurveySparrow
10.0
Survey logic flexibility
Clarabridge
SurveySparrow
10.0

Survey Reporting & Analytics

Clarabridge
SurveySparrow
9.3
Response tracking
Clarabridge
SurveySparrow
10.0
Data export
Clarabridge
SurveySparrow
9.0
Standard reports
Clarabridge
SurveySparrow
9.7
Custom reports
Clarabridge
SurveySparrow
8.7
Analytics
Clarabridge
SurveySparrow
9.0

Survey Administration & Security

Clarabridge
SurveySparrow
10.0
Access controls
Clarabridge
SurveySparrow
10.0
Compliance
Clarabridge
SurveySparrow
10.0

Survey Distribution

Clarabridge
SurveySparrow
10.0
Vendor-offered crowdsourcing
Clarabridge
SurveySparrow
10.0
Respondent restrictions
Clarabridge
SurveySparrow
10.0

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

Clarabridge

  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
Brandon Johnson | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge's support team is better than anyone else in the industry.
Gino Abbate III, MBA | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
Brandon Johnson | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Clarabridge
10.0
SurveySparrow
9.7

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