Clear C2 C2CRM vs. Oracle Siebel CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clear C2 C2CRM
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Clear C2 is a 20yr CRM software development company based in Dallas, TX. They describe their CRM solution C2CRM as robust yet easy to use. It is built for companies of all industries and sizes (10 user minimum), and presented as a customizable CRM designed to drive sales, mange customer relationships and automate internal processes.
$37
per month per user
Oracle Siebel CRM
Score 6.4 out of 10
N/A
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
Pricing
Clear C2 C2CRMOracle Siebel CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Clear C2 C2CRMOracle Siebel CRM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCore package starts at $37 per user/per month. Includes all features to track and manage customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)
More Pricing Information
Features
Clear C2 C2CRMOracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Clear C2 C2CRM
8.5
3 Ratings
10% above category average
Oracle Siebel CRM
8.8
19 Ratings
14% above category average
Customer data management / contact management9.03 Ratings9.018 Ratings
Workflow management8.13 Ratings9.018 Ratings
Territory management9.03 Ratings9.014 Ratings
Opportunity management8.03 Ratings9.017 Ratings
Integration with email client (e.g., Outlook or Gmail)9.03 Ratings6.013 Ratings
Contract management8.12 Ratings9.313 Ratings
Quote & order management9.03 Ratings8.712 Ratings
Interaction tracking8.02 Ratings10.014 Ratings
Channel / partner relationship management8.02 Ratings9.310 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Clear C2 C2CRM
8.7
3 Ratings
15% above category average
Oracle Siebel CRM
9.1
18 Ratings
19% above category average
Case management9.03 Ratings8.716 Ratings
Call center management8.03 Ratings10.014 Ratings
Help desk management9.03 Ratings8.712 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Clear C2 C2CRM
8.5
3 Ratings
12% above category average
Oracle Siebel CRM
7.9
13 Ratings
5% above category average
Lead management9.02 Ratings8.911 Ratings
Email marketing8.13 Ratings7.013 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Clear C2 C2CRM
8.4
3 Ratings
10% above category average
Oracle Siebel CRM
8.5
14 Ratings
11% above category average
Task management9.03 Ratings8.713 Ratings
Billing and invoicing management8.02 Ratings8.39 Ratings
Reporting8.03 Ratings8.313 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Clear C2 C2CRM
8.7
3 Ratings
14% above category average
Oracle Siebel CRM
7.3
16 Ratings
4% below category average
Forecasting9.03 Ratings8.012 Ratings
Pipeline visualization9.03 Ratings7.013 Ratings
Customizable reports8.03 Ratings7.015 Ratings
Customization
Comparison of Customization features of Product A and Product B
Clear C2 C2CRM
8.5
3 Ratings
12% above category average
Oracle Siebel CRM
9.6
17 Ratings
24% above category average
Custom fields9.03 Ratings10.017 Ratings
Custom objects8.02 Ratings10.017 Ratings
Scripting environment9.03 Ratings8.214 Ratings
API for custom integration8.02 Ratings10.015 Ratings
Security
Comparison of Security features of Product A and Product B
Clear C2 C2CRM
8.5
3 Ratings
2% above category average
Oracle Siebel CRM
10.0
16 Ratings
18% above category average
Single sign-on capability8.02 Ratings10.015 Ratings
Role-based user permissions9.03 Ratings10.015 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Clear C2 C2CRM
8.5
2 Ratings
16% above category average
Oracle Siebel CRM
6.8
9 Ratings
7% below category average
Social data9.02 Ratings6.89 Ratings
Social engagement8.02 Ratings6.89 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Clear C2 C2CRM
8.5
2 Ratings
17% above category average
Oracle Siebel CRM
10.0
12 Ratings
33% above category average
Marketing automation9.02 Ratings10.012 Ratings
Compensation management8.02 Ratings10.08 Ratings
Platform
Comparison of Platform features of Product A and Product B
Clear C2 C2CRM
8.0
2 Ratings
6% above category average
Oracle Siebel CRM
5.0
11 Ratings
40% below category average
Mobile access8.02 Ratings5.011 Ratings
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Clear C2 C2CRMOracle Siebel CRM
Small Businesses
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Score 9.8 out of 10
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Medium-sized Companies
Salesmate
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Score 9.8 out of 10
Salesmate
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Score 9.8 out of 10
Enterprises
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Score 9.2 out of 10
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Score 9.2 out of 10
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User Ratings
Clear C2 C2CRMOracle Siebel CRM
Likelihood to Recommend
9.0
(3 ratings)
8.6
(21 ratings)
Usability
9.0
(2 ratings)
8.0
(2 ratings)
Support Rating
9.0
(2 ratings)
3.0
(2 ratings)
User Testimonials
Clear C2 C2CRMOracle Siebel CRM
Likelihood to Recommend
Clear C2 C2CRM
It
allows the best sales with our customers. It is the best CRM software in the
market. If customers need help then it allows their users to contact them
directly and they give good feedback in a short time.
Read full review
Oracle
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
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Pros
Clear C2 C2CRM
  • An incredible application in making sales and marketing in a single go.
  • Good to comprehend business opportunities and to protect the product’s promotion in the market.
  • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
  • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
  • Its managing abilities are not underestimated because of its to-the-point business overview.
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Oracle
  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
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Cons
Clear C2 C2CRM
  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
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Oracle
  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
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Usability
Clear C2 C2CRM
I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
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Oracle
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
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Support Rating
Clear C2 C2CRM
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
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Oracle
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
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Alternatives Considered
Clear C2 C2CRM
I HIGHLY recommend Clear C2 C2CRM above any other platform.
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Oracle
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
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Return on Investment
Clear C2 C2CRM
  • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
  • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
  • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
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Oracle
  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
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