What users are saying about
2 Ratings
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Score 9.5 out of 100
88 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
Oracle Siebel CRM
8.3
Customer data management / contact management
Clear C2 C2CRM
9.0
Oracle Siebel CRM
9.1
Workflow management
Clear C2 C2CRM
9.5
Oracle Siebel CRM
9.4
Territory management
Clear C2 C2CRM
8.9
Oracle Siebel CRM
8.4
Opportunity management
Clear C2 C2CRM
9.5
Oracle Siebel CRM
9.3
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.5
Oracle Siebel CRM
7.5
Contract management
Clear C2 C2CRM
10.0
Oracle Siebel CRM
8.1
Quote & order management
Clear C2 C2CRM
9.0
Oracle Siebel CRM
7.8
Interaction tracking
Clear C2 C2CRM
9.0
Oracle Siebel CRM
7.8
Channel / partner relationship management
Clear C2 C2CRM
9.0
Oracle Siebel CRM
6.9

Customer Service & Support

Clear C2 C2CRM
9.6
Oracle Siebel CRM
9.6
Case management
Clear C2 C2CRM
10.0
Oracle Siebel CRM
9.7
Call center management
Clear C2 C2CRM
9.5
Oracle Siebel CRM
9.6
Help desk management
Clear C2 C2CRM
9.5
Oracle Siebel CRM
9.6

Marketing Automation

Clear C2 C2CRM
9.8
Oracle Siebel CRM
7.9
Lead management
Clear C2 C2CRM
10.0
Oracle Siebel CRM
8.8
Email marketing
Clear C2 C2CRM
9.5
Oracle Siebel CRM
6.9

CRM Project Management

Clear C2 C2CRM
9.3
Oracle Siebel CRM
8.0
Task management
Clear C2 C2CRM
9.5
Oracle Siebel CRM
9.0
Billing and invoicing management
Clear C2 C2CRM
9.0
Oracle Siebel CRM
7.5
Reporting
Clear C2 C2CRM
9.5
Oracle Siebel CRM
7.6

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
Oracle Siebel CRM
8.3
Forecasting
Clear C2 C2CRM
9.5
Oracle Siebel CRM
8.6
Pipeline visualization
Clear C2 C2CRM
9.0
Oracle Siebel CRM
8.4
Customizable reports
Clear C2 C2CRM
9.0
Oracle Siebel CRM
7.7

Customization

Clear C2 C2CRM
9.2
Oracle Siebel CRM
8.2
Custom fields
Clear C2 C2CRM
9.5
Oracle Siebel CRM
8.4
Custom objects
Clear C2 C2CRM
9.0
Oracle Siebel CRM
8.4
Scripting environment
Clear C2 C2CRM
9.5
Oracle Siebel CRM
8.2
API for custom integration
Clear C2 C2CRM
9.0
Oracle Siebel CRM
8.0

Security

Clear C2 C2CRM
9.0
Oracle Siebel CRM
8.2
Single sign-on capability
Clear C2 C2CRM
9.0
Oracle Siebel CRM
8.0
Role-based user permissions
Clear C2 C2CRM
8.9
Oracle Siebel CRM
8.4

Social CRM

Clear C2 C2CRM
9.5
Oracle Siebel CRM
6.7
Social data
Clear C2 C2CRM
10.0
Oracle Siebel CRM
6.8
Social engagement
Clear C2 C2CRM
9.0
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
Oracle Siebel CRM
6.5
Marketing automation
Clear C2 C2CRM
9.0
Oracle Siebel CRM
6.8
Compensation management
Clear C2 C2CRM
8.0
Oracle Siebel CRM
6.2

Platform

Clear C2 C2CRM
7.0
Oracle Siebel CRM
6.5
Mobile access
Clear C2 C2CRM
7.0
Oracle Siebel CRM
6.5

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.5
Oracle Siebel CRM
8.5

Usability

Clear C2 C2CRM
9.0
Oracle Siebel CRM
9.0

Support Rating

Clear C2 C2CRM
9.0
Oracle Siebel CRM
9.0

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