What users are saying about
4 Ratings
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Score 9.3 out of 100
100 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • Clear C2 C2CRM ranks higher in 4 feature sets: Marketing Automation, CRM Reporting & Analytics, Social CRM, Platform
  • Oracle Siebel CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Integrations with 3rd-party Software

Sales Force Automation

8.7

Clear C2 C2CRM

87%
8.9

Oracle Siebel CRM

89%
Oracle Siebel CRM ranks higher in 8/9 features

Customer data management / contact management

9.0
90%
3 Ratings
9.0
90%
17 Ratings

Workflow management

8.6
86%
3 Ratings
9.0
90%
17 Ratings

Territory management

8.7
87%
3 Ratings
9.0
90%
13 Ratings

Opportunity management

8.3
83%
3 Ratings
9.0
90%
16 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.3
93%
3 Ratings
6.0
60%
13 Ratings

Contract management

8.6
86%
2 Ratings
9.5
95%
13 Ratings

Quote & order management

9.0
90%
3 Ratings
9.0
90%
12 Ratings

Interaction tracking

8.3
83%
2 Ratings
10.0
100%
13 Ratings

Channel / partner relationship management

8.3
83%
2 Ratings
9.5
95%
10 Ratings

Customer Service & Support

8.9

Clear C2 C2CRM

89%
9.3

Oracle Siebel CRM

93%
Clear C2 C2CRM ranks higher in 2/3 features

Case management

9.3
93%
3 Ratings
9.0
90%
15 Ratings

Call center management

8.3
83%
3 Ratings
10.0
100%
13 Ratings

Help desk management

9.0
90%
3 Ratings
9.0
90%
11 Ratings

Marketing Automation

9.0

Clear C2 C2CRM

90%
7.9

Oracle Siebel CRM

79%
Clear C2 C2CRM ranks higher in 2/2 features

Lead management

9.3
93%
2 Ratings
8.9
89%
10 Ratings

Email marketing

8.6
86%
3 Ratings
7.0
70%
12 Ratings

CRM Project Management

8.6

Clear C2 C2CRM

86%
8.7

Oracle Siebel CRM

87%
Oracle Siebel CRM ranks higher in 3/3 features

Task management

9.0
90%
3 Ratings
9.0
90%
12 Ratings

Billing and invoicing management

8.3
83%
2 Ratings
8.5
85%
9 Ratings

Reporting

8.3
83%
3 Ratings
8.5
85%
12 Ratings

CRM Reporting & Analytics

8.9

Clear C2 C2CRM

89%
7.3

Oracle Siebel CRM

73%
Clear C2 C2CRM ranks higher in 3/3 features

Forecasting

9.3
93%
3 Ratings
8.0
80%
11 Ratings

Pipeline visualization

9.0
90%
3 Ratings
7.0
70%
12 Ratings

Customizable reports

8.3
83%
3 Ratings
7.0
70%
14 Ratings

Customization

8.7

Clear C2 C2CRM

87%
9.5

Oracle Siebel CRM

95%
Oracle Siebel CRM ranks higher in 3/4 features

Custom fields

9.0
90%
3 Ratings
10.0
100%
16 Ratings

Custom objects

8.3
83%
2 Ratings
10.0
100%
16 Ratings

Scripting environment

9.0
90%
3 Ratings
8.2
82%
13 Ratings

API for custom integration

8.3
83%
2 Ratings
10.0
100%
14 Ratings

Security

8.5

Clear C2 C2CRM

85%
10.0

Oracle Siebel CRM

100%
Oracle Siebel CRM ranks higher in 2/2 features

Single sign-on capability

8.3
83%
2 Ratings
10.0
100%
14 Ratings

Role-based user permissions

8.7
87%
3 Ratings
10.0
100%
14 Ratings

Social CRM

8.8

Clear C2 C2CRM

88%
6.8

Oracle Siebel CRM

68%
Clear C2 C2CRM ranks higher in 2/2 features

Social data

9.3
93%
2 Ratings
6.8
68%
8 Ratings

Social engagement

8.3
83%
2 Ratings
6.8
68%
8 Ratings

Integrations with 3rd-party Software

8.5

Clear C2 C2CRM

85%
10.0

Oracle Siebel CRM

100%
Oracle Siebel CRM ranks higher in 2/2 features

Marketing automation

9.0
90%
2 Ratings
10.0
100%
11 Ratings

Compensation management

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Platform

7.7

Clear C2 C2CRM

77%
5.0

Oracle Siebel CRM

50%
Clear C2 C2CRM ranks higher in 1/1 features

Mobile access

7.7
77%
2 Ratings
5.0
50%
11 Ratings

Attribute Ratings

  • Clear C2 C2CRM is rated higher in 2 areas: Usability, Support Rating
  • Clear C2 C2CRM and Oracle Siebel CRM are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Clear C2 C2CRM

90%
3 Ratings
9.0

Oracle Siebel CRM

90%
18 Ratings

Usability

9.0

Clear C2 C2CRM

90%
2 Ratings
8.0

Oracle Siebel CRM

80%
2 Ratings

Support Rating

9.0

Clear C2 C2CRM

90%
2 Ratings
3.0

Oracle Siebel CRM

30%
3 Ratings

Likelihood to Recommend

Clear C2 C2CRM

It
allows the best sales with our customers. It is the best CRM software in the
market. If customers need help then it allows their users to contact them
directly and they give good feedback in a short time.
Read full review

Oracle

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Read full review

Pros

Clear C2 C2CRM

  • An incredible application in making sales and marketing in a single go.
  • Good to comprehend business opportunities and to protect the product’s promotion in the market.
  • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
  • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
  • Its managing abilities are not underestimated because of its to-the-point business overview.
Read full review

Oracle

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Read full review

Cons

Clear C2 C2CRM

  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
Read full review

Oracle

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Read full review

Pricing Details

Clear C2 C2CRM

Starting Price

$37 per month per user

Editions & Modules

Clear C2 C2CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Core package starts at $37 per user/per month. Includes all features to track and manage customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

    Oracle Siebel CRM

    Starting Price

    Editions & Modules

    Oracle Siebel CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Clear C2 C2CRM

      I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
      Read full review

      Oracle

      Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
      Read full review

      Support Rating

      Clear C2 C2CRM

      C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
      Read full review

      Oracle

      We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
      Read full review

      Alternatives Considered

      Clear C2 C2CRM

      I HIGHLY recommend Clear C2 C2CRM above any other platform.
      Read full review

      Oracle

      We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
      Read full review

      Return on Investment

      Clear C2 C2CRM

      • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
      • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
      • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
      Read full review

      Oracle

      • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
      • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
      • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
      Read full review

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