What users are saying about
11 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
ServiceTitan
Customer data management / contact management
Clear C2 C2CRM
9.0
ServiceTitan
Workflow management
Clear C2 C2CRM
9.5
ServiceTitan
Territory management
Clear C2 C2CRM
8.9
ServiceTitan
Opportunity management
Clear C2 C2CRM
9.5
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.5
ServiceTitan
Contract management
Clear C2 C2CRM
10.0
ServiceTitan
Quote & order management
Clear C2 C2CRM
9.0
ServiceTitan
Interaction tracking
Clear C2 C2CRM
9.0
ServiceTitan
Channel / partner relationship management
Clear C2 C2CRM
9.0
ServiceTitan

Customer Service & Support

Clear C2 C2CRM
9.6
ServiceTitan
Case management
Clear C2 C2CRM
10.0
ServiceTitan
Call center management
Clear C2 C2CRM
9.5
ServiceTitan
Help desk management
Clear C2 C2CRM
9.5
ServiceTitan

Marketing Automation

Clear C2 C2CRM
9.8
ServiceTitan
Lead management
Clear C2 C2CRM
10.0
ServiceTitan
Email marketing
Clear C2 C2CRM
9.5
ServiceTitan

CRM Project Management

Clear C2 C2CRM
9.3
ServiceTitan
Task management
Clear C2 C2CRM
9.5
ServiceTitan
Billing and invoicing management
Clear C2 C2CRM
9.0
ServiceTitan
Reporting
Clear C2 C2CRM
9.5
ServiceTitan

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
ServiceTitan
Forecasting
Clear C2 C2CRM
9.5
ServiceTitan
Pipeline visualization
Clear C2 C2CRM
9.0
ServiceTitan
Customizable reports
Clear C2 C2CRM
9.0
ServiceTitan

Customization

Clear C2 C2CRM
9.2
ServiceTitan
Custom fields
Clear C2 C2CRM
9.5
ServiceTitan
Custom objects
Clear C2 C2CRM
9.0
ServiceTitan
Scripting environment
Clear C2 C2CRM
9.5
ServiceTitan
API for custom integration
Clear C2 C2CRM
9.0
ServiceTitan

Security

Clear C2 C2CRM
9.0
ServiceTitan
Single sign-on capability
Clear C2 C2CRM
9.0
ServiceTitan
Role-based user permissions
Clear C2 C2CRM
8.9
ServiceTitan

Social CRM

Clear C2 C2CRM
9.5
ServiceTitan
Social data
Clear C2 C2CRM
10.0
ServiceTitan
Social engagement
Clear C2 C2CRM
9.0
ServiceTitan

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
ServiceTitan
Marketing automation
Clear C2 C2CRM
9.0
ServiceTitan
Compensation management
Clear C2 C2CRM
8.0
ServiceTitan

Platform

Clear C2 C2CRM
7.0
ServiceTitan
Mobile access
Clear C2 C2CRM
7.0
ServiceTitan

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.5
ServiceTitan
8.4

Usability

Clear C2 C2CRM
9.0
ServiceTitan

Support Rating

Clear C2 C2CRM
9.0
ServiceTitan

Add comparison