TrustRadius

ChatBot vs. Click2Magic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBot
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.…N/A
Click2Magic
Score 7.8 out of 10
N/A
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…
$18
per month
Pricing
ChatBotClick2Magic
Editions & Modules
No answers on this topic
ADD-ON
$18
per month
PROFESSIONAL
$39
Per Seat/Month, Billed Annually.
ENTERPRISE
$69
Per Seat/Month, Billed Annually.
Offerings
Pricing Offerings
ChatBotClick2Magic
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$39 Per Seat/Month, Billed Annually.
Additional Details——
More Pricing Information
Community Pulse
ChatBotClick2Magic
Considered Both Products
ChatBot
Verified User
Anonymous
Chose ChatBot
Livechat is not a competitor to ChatBot, but it's their bot solution itself. I did not evaluate any other bot solutions.
Verified User
Anonymous
Chose ChatBot
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple …
Verified User
Anonymous
Chose ChatBot
End to end solution support, purchasing a service-ready solution speeds up the time to market whilst ensuring a secure and compliant solution. Also having contracts in place, speeded up the process of time to market. Developing with conversational experts to speed up time to …
Click2Magic
Maanav Raj | TrustRadius Reviewer
Maanav Raj
Digital Marketing Executive
Chose Click2Magic
We have tried other live chat support tools. However, all of them had not met our goals and requirements. We choose Click2magic for its reliability, scalability, customization options, and affordability.
Shaik Imran | TrustRadius Reviewer
Shaik Imran
Search Engine Optimization Analyst
Chose Click2Magic
This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we …
Sai Pratyush | TrustRadius Reviewer
Sai Pratyush
Software Developer
Chose Click2Magic
This live chat software is simple, customizable, and conversion-oriented. It can handle a larger customer base and is affordable. It has a modern UI to provide a greater user experience. A mobile application is also available for this customer support software.
Savitri Nayani | TrustRadius Reviewer
Savitri Nayani
Digital Marketing Executive
Chose Click2Magic
Its ease of use and useful features. I mean it is not congested with lots of features but the providers include only the required features based on our business requirements. No complexity in using this super live chat. Highly recommended!
Features
ChatBotClick2Magic
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
ChatBot
7.8
Ratings
10% below category average
Click2Magic
-
Ratings
Chat history and transcripts9.00 Ratings00 Ratings
Chat reporting7.00 Ratings00 Ratings
Chat and web analytics7.50 Ratings00 Ratings
Best Alternatives
ChatBotClick2Magic
Small Businesses
Front
Front
Score 9.2 out of 10
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatBotClick2Magic
Likelihood to Recommend
9.0
(0 ratings)
9.7
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
ChatBotClick2Magic
Likelihood to Recommend
If you're an organisation looking to start deploying a ChatBot solution on your website, this product solves your use case. Especially, if you haven't worked with a ChatBot solution before and have little or no prior experience. Their help videos, training section will be sufficient for you to start with the basics of deploying a ChatBot on your website. Use their templates effectively too to start off with.
Verified User
Anonymous
Read full review
With this live chat software, we can now provide friendly and timely customer support. Proactive and personalized conversations have reduced wait times and improved our relationship with our customers. It is well suits for support, sales and marketplaces. Also, it provided greater customer satisfaction and improved our sales. I would recommend it for all the teams irrespective of size.
Maanav Raj | TrustRadius Reviewer
Maanav Raj
Digital Marketing Executive
Read full review
Pros
  • Answering most of the FAQs.
  • Sending users in the right direction rather then going from one support staff to other.
  • Reduces unnecessary load from the the team
Verified User
Anonymous
Read full review
  • It provides reliable and real-time chat
  • It is best at capturing quality leads
  • It provides in-depth insights into business
  • This live chat app is easy to use and implement. No complexity!
Sai Pratyush | TrustRadius Reviewer
Sai Pratyush
Software Developer
Read full review
Cons
  • I think the pricing could be a little more competitive
Verified User
Anonymous
Read full review
  • As of now, it has all the useful features. No cons to mention.
Savitri Nayani | TrustRadius Reviewer
Savitri Nayani
Digital Marketing Executive
Read full review
Likelihood to Renew
As long as budget is not an issue - we renewing this solution.
Florante Roa | TrustRadius Reviewer
Florante Roa
Director, Systems Management & MIS Operations
Read full review
No answers on this topic
Usability
Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
Verified User
Anonymous
Read full review
Its ease of use and useful features. I mean it is not congested with lots of features but the providers include only the required features based on our business requirements. No complexity in using this super live chat. Highly recommended!
Savitri Nayani | TrustRadius Reviewer
Savitri Nayani
Digital Marketing Executive
Read full review
Return on Investment
  • Good customer engagement levels (positive intent recognition).
  • Positive CSAT.
  • Not enough volume yet to have a cost ROI.
Verified User
Anonymous
Read full review
  • Improved response time
  • Improved customer satisfaction
  • improved brand credibility.
  • Improved ROI
Shaik Imran | TrustRadius Reviewer
Shaik Imran
Search Engine Optimization Analyst
Read full review
ScreenShots

ChatBot Screenshots

Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.

Click2Magic Screenshots

Screenshot of Click2MagicScreenshot of Click2Magic - DashboardScreenshot of Click2Magic - chat