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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Click2Magic

    Score7.8 out of 10
    N/AClick2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…

    $18

    per month

    HelpCrunch

    Score8.3 out of 10
    N/AAll-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.

    $12

    per month

    Pricing
    Click2MagicHelpCrunch
    Editions & Modules
    ADD-ON
    $18
    per month
    PROFESSIONAL
    $39
    Per Seat/Month, Billed Annually.
    ENTERPRISE
    $69
    Per Seat/Month, Billed Annually.
    Basic - Live chat
    $12.00
    per month
    Premium - Live chat
    $21.00
    per month
    Basic - Live chat+Emails
    $25.00
    per month
    Premium - Live chat+Emails
    $43.00
    per month
    Offerings
    Pricing Offerings
    Click2MagicHelpCrunch
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup Fee$39 Per Seat/Month, Billed Annually.No setup fee
    Additional Details—Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.
    More Pricing Information
    Community Pulse
    Click2MagicHelpCrunch
    Considered Both Products
    Tvisha Systems Pvt Ltd
    No answer on this topic
    HelpCrunch
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Best Alternatives
    Click2MagicHelpCrunch
    Small Businesses
    Olark
    Score10 out of 10
    Olark
    Score10 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Click2MagicHelpCrunch
    Likelihood to Recommend
    9.7
    (5 ratings)
    8.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Click2MagicHelpCrunch
    Likelihood to Recommend
    Tvisha Systems Pvt Ltd
    It is best suited for sales, marketplaces, and customer support.
    Read full review
    HelpCrunch
    Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
    Incentivized
    Read full review
    Pros
    Tvisha Systems Pvt Ltd
    • Personalized conversations
    • CRM integration
    • Powerful archives
    Read full review
    HelpCrunch
    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
    Read full review
    Cons
    Tvisha Systems Pvt Ltd
    • This live chat app is easy to use and implement. No complexity!
    Read full review
    HelpCrunch
    • Not found any so far
    Read full review
    Support Rating
    Tvisha Systems Pvt Ltd
    No answers on this topic
    HelpCrunch
    Always available, very knowledgeable, faster resolution.
    Read full review
    Alternatives Considered
    Tvisha Systems Pvt Ltd
    This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
    Read full review
    HelpCrunch
    HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
    Read full review
    Return on Investment
    Tvisha Systems Pvt Ltd
    • Through Click2Magic we got more number of leads
    • it helped our company to understand the query's of the customer through live chat support
    Read full review
    HelpCrunch
    • Great price point.
    • Effective self service platform.
    • Good alerting solution.
    Incentivized
    Read full review
    ScreenShots

    Click2Magic Screenshots

    Screenshot of Click2MagicScreenshot of Click2Magic - DashboardScreenshot of Click2Magic - chat

    HelpCrunch Screenshots

    Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message