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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Click2Magic

    Score7.8 out of 10
    N/AClick2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…

    $18

    per month

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    Click2MagicMiContact Center
    Editions & Modules
    ADD-ON
    $18
    per month
    PROFESSIONAL
    $39
    Per Seat/Month, Billed Annually.
    ENTERPRISE
    $69
    Per Seat/Month, Billed Annually.
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    Click2MagicMiContact Center
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup Fee$39 Per Seat/Month, Billed Annually.Optional
    Additional Details——
    More Pricing Information
    Community Pulse
    Click2MagicMiContact Center
    Considered Both Products
    Tvisha Systems Pvt Ltd
    No answer on this topic
    Mitel Networks Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    Click2MagicMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of Click2Magic and MiContact Center
    Feature
    Click2Magic
    -
    Ratings
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    Agent dashboard00 Ratings9.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings8.42 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.01 Ratings
    Predictive dialing00 Ratings7.52 Ratings
    Interactive voice response00 Ratings9.52 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.02 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Click2Magic and MiContact Center
    Feature
    Click2Magic
    -
    Ratings
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    Inbound call routing00 Ratings8.52 Ratings
    Omnichannel inbound routing00 Ratings9.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.52 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings9.01 Ratings
    Live reporting00 Ratings9.01 Ratings
    Customer surveys00 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    Best Alternatives
    Click2MagicMiContact Center
    Small Businesses
    Olark
    Score10 out of 10
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Click2MagicMiContact Center
    Likelihood to Recommend
    9.7
    (5 ratings)
    9.5
    (2 ratings)
    User Testimonials
    Click2MagicMiContact Center
    Likelihood to Recommend
    Tvisha Systems Pvt Ltd
    It is best suited for sales, marketplaces, and customer support.
    Read full review
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Read full review
    Pros
    Tvisha Systems Pvt Ltd
    • Personalized conversations
    • CRM integration
    • Powerful archives
    Read full review
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Read full review
    Cons
    Tvisha Systems Pvt Ltd
    • This live chat app is easy to use and implement. No complexity!
    Read full review
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Read full review
    Alternatives Considered
    Tvisha Systems Pvt Ltd
    This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
    Read full review
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Read full review
    Return on Investment
    Tvisha Systems Pvt Ltd
    • Through Click2Magic we got more number of leads
    • it helped our company to understand the query's of the customer through live chat support
    Read full review
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Read full review
    ScreenShots

    Click2Magic Screenshots

    Screenshot of Click2MagicScreenshot of Click2Magic - DashboardScreenshot of Click2Magic - chat