What users are saying about
1 Rating
6 Ratings
1 Rating
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Score 10 out of 100
6 Ratings
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Score 9 out of 100

Likelihood to Recommend

Click2Magic

It is best suited for companies who give support to their customers who visit the website.
Ramya jamanjyothi | TrustRadius Reviewer

Pure Chat

For the price, Pure Chat is a great user support service for any
website. It allows representatives to help customers decide on products
as well as help them with their orders or any issues they are presented.
Pure Chat is easy to install by just dropping a snippet of code.
I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help
omar lopardo | TrustRadius Reviewer

Pros

Click2Magic

No answers on this topic

Pure Chat

  • Instant notifications
  • Mobile app
  • Customizing the chat box
  • Instant access to the transcripts once the chat has ended
  • Ability to send a copy to the consumer allows us a second chance to connect
  • Personal chat pages
Matthew Gehrman | TrustRadius Reviewer

Cons

Click2Magic

No answers on this topic

Pure Chat

  • It's not easy to control which page to show chat, which pages not to show. You have to remove the code if you don't want the chat to show on that page. there is no global setting.
  • Customization is limited. You can control how it shows up, what the color is.
Toby Mei | TrustRadius Reviewer

Alternatives Considered

Click2Magic

Yes, I recommend Click2Magic to every domain
Ramya jamanjyothi | TrustRadius Reviewer

Pure Chat

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications.
omar lopardo | TrustRadius Reviewer

Return on Investment

Click2Magic

  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
Ramya jamanjyothi | TrustRadius Reviewer

Pure Chat

  • Instant connection with our clients and prospects
  • Expanded our ability to increase client contact efficiency
  • Allows us to stay up to date with the ever changing demand of consumers
Matthew Gehrman | TrustRadius Reviewer

Screenshots

Pricing Details

Click2Magic

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$39 per month

Click2Magic Editions & Modules

Edition
PROFESSIONAL$391
ENTERPRISE$691
ADD-ON$182
  1. Per Seat/Month, Billed Annually.
  2. per month
Additional Pricing Details

Pure Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pure Chat Editions & Modules

Edition
Growth$491
Pro$991
Additional Users - Growth$151
Additional Users - Pro$101
  1. per month
Additional Pricing Details

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