What users are saying about
8 Ratings
8 Ratings
8 Ratings
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Score 9.7 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Attribute Ratings

  • Click2Magic is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.8

Click2Magic

98%
5 Ratings
9.0

Pure Chat

90%
3 Ratings

Likelihood to Recommend

Tvisha Systems Pvt Ltd

It is best suited for sales, marketplaces, and customer support.
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Ruby Receptionists, Inc

For the price, Pure Chat is a great user support service for any
website. It allows representatives to help customers decide on products
as well as help them with their orders or any issues they are presented.
Pure Chat is easy to install by just dropping a snippet of code.
I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help
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Pros

Tvisha Systems Pvt Ltd

  • Personalized conversations
  • CRM integration
  • Powerful archives
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Ruby Receptionists, Inc

  • Instant notifications
  • Mobile app
  • Customizing the chat box
  • Instant access to the transcripts once the chat has ended
  • Ability to send a copy to the consumer allows us a second chance to connect
  • Personal chat pages
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Cons

Tvisha Systems Pvt Ltd

  • This live chat app is easy to use and implement. No complexity!
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Ruby Receptionists, Inc

  • It's not easy to control which page to show chat, which pages not to show. You have to remove the code if you don't want the chat to show on that page. there is no global setting.
  • Customization is limited. You can control how it shows up, what the color is.
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Pricing Details

Click2Magic

Starting Price

$18 per month

Editions & Modules

Click2Magic editions and modules pricing
EditionModules
PROFESSIONAL$391
ENTERPRISE$692
ADD-ON$183

Footnotes

  1. Per Seat/Month, Billed Annually.
  2. Per Seat/Month, Billed Annually.
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $39 per month

Additional Details

Pure Chat

Starting Price

$10 per month

Editions & Modules

Pure Chat editions and modules pricing
EditionModules
Growth491
Pro992
Additional Users - Growth153
Additional Users - Pro104

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Alternatives Considered

Tvisha Systems Pvt Ltd

This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
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Ruby Receptionists, Inc

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications.
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Return on Investment

Tvisha Systems Pvt Ltd

  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
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Ruby Receptionists, Inc

  • Instant connection with our clients and prospects
  • Expanded our ability to increase client contact efficiency
  • Allows us to stay up to date with the ever changing demand of consumers
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Screenshots

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