ClickDesk vs Glia (formerly Salemove)

Likelihood to Recommend

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

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Verified User

Engineer in Engineering

Building Materials Company, 1001-5000 employees

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It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Pros

ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.

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Paul Christophle

SQL Developer/Data Analyst

CoopRetail, 10,001+ employees

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The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
SaleMove is always looking for creative new ideas to help provide additional value to our customers.

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Verified User

Project Manager in Customer Service

Insurance Company, 10,001+ employees

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Cons

They don't have a cell phone app for iOS yet.
They could make it work with Slack.

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Akram Hasan Sharkar

CEO / Volunteer

Akhaura Info FoundationNon-Profit Organization Management, 11-50 employees

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Lack of SMS integration.
The development required for integration into custom CRMs.
Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Support Rating

No score

No answers yet

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Glia (formerly Salemove) 8.2

Based on 1 answer

This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Alternatives Considered

The overall benefits provided by ClickDesk are very good. We started our journey with ClickDesk by understanding the pricing variation. We choose ClickDesk to continue to find if it is ideal for our business and finally discovered that it's our right choice to continue. The other services (after a comparison) are quite good, but we love sticking with ClickDesk.

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Sazzad Hossain Sharkar

Chief Operating Officer (C.O.O.)

Akhaura Info FoundationEducation Management, 11-50 employees

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The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Return on Investment

We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.

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Verified User

Director in Sales

E-Learning Company, 11-50 employees

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We have seen NPS results increase since using SaleMove

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Verified User

Project Manager in Customer Service

Insurance Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

ClickDesk vs Glia (formerly Salemove)

ClickDesk

Glia (formerly Salemove)

Pros

Cons

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Add comparison