What users are saying about
13 Ratings
1 Rating
13 Ratings
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Score 8.5 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

ClickDesk

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
Anonymous | TrustRadius Reviewer

HaloPSA

We have tried several PSA providers, some well known and others not so much, and HaloPSA was the only one that we found to have the right balance between functionality, usability, and price. The system is really easy to use, comprehensive, very clean and responsive, and what also really pushed it ahead is the excellent support they provide--fast, thorough, and very approachable.
Michael Rubin | TrustRadius Reviewer

Pros

ClickDesk

  • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
  • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
  • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
Paul Christophle | TrustRadius Reviewer

HaloPSA

  • Support ticket system--Very comprehensive and configurable
  • Great user interface--Modern, intuitive, and fast
  • Fantastic array of integrations available at no extra charge
  • Very competitive price
Michael Rubin | TrustRadius Reviewer

Cons

ClickDesk

  • They don't have a cell phone app for iOS yet.
  • They could make it work with Slack.
Akram Hasan Sharkar | TrustRadius Reviewer

HaloPSA

No answers on this topic

Alternatives Considered

ClickDesk

The overall benefits provided by ClickDesk are very good. We started our journey with ClickDesk by understanding the pricing variation. We choose ClickDesk to continue to find if it is ideal for our business and finally discovered that it's our right choice to continue. The other services (after a comparison) are quite good, but we love sticking with ClickDesk.
Sazzad Hossain Sharkar | TrustRadius Reviewer

HaloPSA

We have used and tried several other PSA vendors and HaloPSA was our favorite by far. Many others were either much too overly complicated, clunky, slow to respond to issues, incomplete, or they simply failed to deliver on promises made, especially in terms of integrations.
Michael Rubin | TrustRadius Reviewer

Return on Investment

ClickDesk

  • We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
  • It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.
Anonymous | TrustRadius Reviewer

HaloPSA

  • Our teams have been brought closer together
  • We are more accessible to our clients thanks to HaloPSA
  • All aspects of the business are covered under one system
Michael Rubin | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDesk Editions & Modules

Additional Pricing Details

HaloPSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

HaloPSA Editions & Modules

On-premise Edition
All-inclusive PSA Software$291
  1. per user/month
SaaS Edition
All-inclusive PSA Software$291
  1. per user/month
Additional Pricing Details
15% discount for all charities, educational institutions and non-profit organisations.

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