What users are saying about
33 Ratings
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Score 3.8 out of 100
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
Pega Customer Decision Hub
WYSIWYG email editor
ClickDimensions
5.3
Pega Customer Decision Hub
Dynamic content
ClickDimensions
4.0
Pega Customer Decision Hub
Ability to test dynamic content
ClickDimensions
2.4
Pega Customer Decision Hub
Landing pages
ClickDimensions
2.0
Pega Customer Decision Hub
A/B testing
ClickDimensions
4.1
Pega Customer Decision Hub
Mobile optimization
ClickDimensions
2.7
Pega Customer Decision Hub
Email deliverability reporting
ClickDimensions
3.8
Pega Customer Decision Hub
List management
ClickDimensions
5.5
Pega Customer Decision Hub
Triggered drip sequences
ClickDimensions
6.1
Pega Customer Decision Hub

Lead Management

ClickDimensions
4.5
Pega Customer Decision Hub
Lead nurturing
ClickDimensions
6.0
Pega Customer Decision Hub
Lead scoring and grading
ClickDimensions
4.9
Pega Customer Decision Hub
Data quality management
ClickDimensions
3.1
Pega Customer Decision Hub
Automated sales alerts and tasks
ClickDimensions
4.0
Pega Customer Decision Hub

Campaign Management

ClickDimensions
2.5
Pega Customer Decision Hub
Calendaring
ClickDimensions
4.0
Pega Customer Decision Hub
Event/webinar marketing
ClickDimensions
1.0
Pega Customer Decision Hub

Social Media Marketing

ClickDimensions
5.5
Pega Customer Decision Hub
Social sharing and campaigns
ClickDimensions
8.0
Pega Customer Decision Hub
Social profile integration
ClickDimensions
3.1
Pega Customer Decision Hub

Reporting & Analytics

ClickDimensions
2.6
Pega Customer Decision Hub
Dashboards
ClickDimensions
2.0
Pega Customer Decision Hub
Standard reports
ClickDimensions
2.0
Pega Customer Decision Hub
Custom reports
ClickDimensions
3.8
Pega Customer Decision Hub

Platform & Infrastructure

ClickDimensions
4.6
Pega Customer Decision Hub
API
ClickDimensions
1.0
Pega Customer Decision Hub
Role-based workflow & approvals
ClickDimensions
1.0
Pega Customer Decision Hub
Customizability
ClickDimensions
3.1
Pega Customer Decision Hub
Integration with Salesforce.com
ClickDimensions
7.0
Pega Customer Decision Hub
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Pega Customer Decision Hub
Integration with SugarCRM
ClickDimensions
8.0
Pega Customer Decision Hub

Sales Force Automation

ClickDimensions
Pega Customer Decision Hub
7.6
Customer data management / contact management
ClickDimensions
Pega Customer Decision Hub
7.0
Workflow management
ClickDimensions
Pega Customer Decision Hub
8.0
Territory management
ClickDimensions
Pega Customer Decision Hub
6.5
Opportunity management
ClickDimensions
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
ClickDimensions
Pega Customer Decision Hub
7.3
Interaction tracking
ClickDimensions
Pega Customer Decision Hub
9.0

Customer Service & Support

ClickDimensions
Pega Customer Decision Hub
8.7
Case management
ClickDimensions
Pega Customer Decision Hub
9.0
Call center management
ClickDimensions
Pega Customer Decision Hub
9.0
Help desk management
ClickDimensions
Pega Customer Decision Hub
8.2

Marketing Automation

ClickDimensions
Pega Customer Decision Hub
8.0
Lead management
ClickDimensions
Pega Customer Decision Hub
8.0
Email marketing
ClickDimensions
Pega Customer Decision Hub
8.0

CRM Project Management

ClickDimensions
Pega Customer Decision Hub
8.0
Task management
ClickDimensions
Pega Customer Decision Hub
8.4
Reporting
ClickDimensions
Pega Customer Decision Hub
7.7

CRM Reporting & Analytics

ClickDimensions
Pega Customer Decision Hub
8.0
Pipeline visualization
ClickDimensions
Pega Customer Decision Hub
8.1
Customizable reports
ClickDimensions
Pega Customer Decision Hub
8.0

Customization

ClickDimensions
Pega Customer Decision Hub
7.7
Custom fields
ClickDimensions
Pega Customer Decision Hub
8.0
Custom objects
ClickDimensions
Pega Customer Decision Hub
8.0
Scripting environment
ClickDimensions
Pega Customer Decision Hub
8.0
API for custom integration
ClickDimensions
Pega Customer Decision Hub
7.0

Security

ClickDimensions
Pega Customer Decision Hub
8.0
Single sign-on capability
ClickDimensions
Pega Customer Decision Hub
8.0
Role-based user permissions
ClickDimensions
Pega Customer Decision Hub
8.0

Social CRM

ClickDimensions
Pega Customer Decision Hub
7.7
Social data
ClickDimensions
Pega Customer Decision Hub
7.8
Social engagement
ClickDimensions
Pega Customer Decision Hub
7.5

Integrations with 3rd-party Software

ClickDimensions
Pega Customer Decision Hub
7.0
Marketing automation
ClickDimensions
Pega Customer Decision Hub
7.0

Platform

ClickDimensions
Pega Customer Decision Hub
8.2
Mobile access
ClickDimensions
Pega Customer Decision Hub
8.2

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Pega Customer Decision Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Decision Hub Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
Pega Customer Decision Hub
8.0

Likelihood to Renew

ClickDimensions
9.0
Pega Customer Decision Hub

Usability

ClickDimensions
5.0
Pega Customer Decision Hub

Support Rating

ClickDimensions
1.0
Pega Customer Decision Hub

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