What users are saying about
33 Ratings
1 Rating
33 Ratings
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Score 3.8 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

SwiftERM

SwiftERM only works on specific ecommerce platforms including Magento, Shopify, Woo Commerce, and OpenCart. It is intended for regular communication with consumers who visit that retailers site more often. so it works well for food and drink, fashion and pet food etc. People selling beds or something which you buy less frequently would get lower returns.
Tony Troth | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
SwiftERM
WYSIWYG email editor
ClickDimensions
5.3
SwiftERM
Dynamic content
ClickDimensions
4.0
SwiftERM
Ability to test dynamic content
ClickDimensions
2.4
SwiftERM
Landing pages
ClickDimensions
2.0
SwiftERM
A/B testing
ClickDimensions
4.1
SwiftERM
Mobile optimization
ClickDimensions
2.7
SwiftERM
Email deliverability reporting
ClickDimensions
3.7
SwiftERM
List management
ClickDimensions
5.5
SwiftERM
Triggered drip sequences
ClickDimensions
6.1
SwiftERM

Lead Management

ClickDimensions
4.5
SwiftERM
Lead nurturing
ClickDimensions
5.9
SwiftERM
Lead scoring and grading
ClickDimensions
4.9
SwiftERM
Data quality management
ClickDimensions
3.1
SwiftERM
Automated sales alerts and tasks
ClickDimensions
4.0
SwiftERM

Campaign Management

ClickDimensions
2.5
SwiftERM
Calendaring
ClickDimensions
4.0
SwiftERM
Event/webinar marketing
ClickDimensions
1.0
SwiftERM

Social Media Marketing

ClickDimensions
5.5
SwiftERM
Social sharing and campaigns
ClickDimensions
8.0
SwiftERM
Social profile integration
ClickDimensions
3.1
SwiftERM

Reporting & Analytics

ClickDimensions
2.6
SwiftERM
9.0
Dashboards
ClickDimensions
2.0
SwiftERM
Standard reports
ClickDimensions
2.0
SwiftERM
9.0
Custom reports
ClickDimensions
3.8
SwiftERM

Platform & Infrastructure

ClickDimensions
4.6
SwiftERM
API
ClickDimensions
1.0
SwiftERM
Role-based workflow & approvals
ClickDimensions
1.1
SwiftERM
Customizability
ClickDimensions
3.1
SwiftERM
Integration with Salesforce.com
ClickDimensions
7.0
SwiftERM
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
SwiftERM
Integration with SugarCRM
ClickDimensions
8.0
SwiftERM

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

SwiftERM

  • Automatic email marketing
  • Predictive analytics
  • Publicises our Trustpilot product ratings
Tony Troth | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

SwiftERM

  • Introduce an SMS version
  • Making the reporting system more idiotproof
Tony Troth | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

SwiftERM

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

SwiftERM

SwiftERM 10.0
Based on 1 answer
It is the only system we have able to find in the world that is 100% automatic. There is an element of automation in many email products, but these always require some input, if only setting the distribution time. No other analyses down to individual consumer level. No other system in the world is authorized to send Trustpilot product ratings in outbound emails. This really is superb.
Tony Troth | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

SwiftERM

SwiftERM 10.0
Based on 1 answer
Setting up is a simple plugin. I did my own in three minutes including the registration. As it is automatic, there is no need for training or paying for users, etc. In six years we have never needed any support, but I know there is a team of developers there if that day ever arrives.
Tony Troth | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

SwiftERM

Mailchimp, DotMailer, Emarsys. But none of these does exactly what SwiftERM does, leaving us in a situation where we now run both SwiftERM and Mailchimp.
Tony Troth | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

SwiftERM

  • Our initial ROI was over 4,000%
  • It has freed up many days each month spent segmenting audiences.
  • Our customer churn has been reversed.
Tony Troth | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SwiftERM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
SwiftERM
10.0

Likelihood to Renew

ClickDimensions
9.0
SwiftERM

Usability

ClickDimensions
5.0
SwiftERM
10.0

Support Rating

ClickDimensions
1.0
SwiftERM
10.0

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