What users are saying about
35 Ratings
1 Rating
35 Ratings
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Score 4.8 out of 100
1 Rating
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Score 10 out of 100

Feature Set Ratings

  • SwiftERM ranks higher in 1 feature set: Reporting & Analytics

Email & Online Marketing

3.8

ClickDimensions

38%

SwiftERM

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 9/9 features

WYSIWYG email editor

5.2
52%
8 Ratings
N/A
0 Ratings

Dynamic content

3.8
38%
10 Ratings
N/A
0 Ratings

Ability to test dynamic content

1.4
14%
10 Ratings
N/A
0 Ratings

Landing pages

1.6
16%
10 Ratings
N/A
0 Ratings

A/B testing

3.6
36%
10 Ratings
N/A
0 Ratings

Mobile optimization

1.8
18%
10 Ratings
N/A
0 Ratings

Email deliverability reporting

4.3
43%
18 Ratings
N/A
0 Ratings

List management

5.8
58%
9 Ratings
N/A
0 Ratings

Triggered drip sequences

6.2
62%
9 Ratings
N/A
0 Ratings

Lead Management

4.7

ClickDimensions

47%

SwiftERM

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features

Lead nurturing

7.0
70%
9 Ratings
N/A
0 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings

Data quality management

3.0
30%
8 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

4.0
40%
7 Ratings
N/A
0 Ratings

Campaign Management

2.5

ClickDimensions

25%

SwiftERM

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
N/A
0 Ratings

Event/webinar marketing

1.0
10%
6 Ratings
N/A
0 Ratings

Social Media Marketing

5.5

ClickDimensions

55%

SwiftERM

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
N/A
0 Ratings

Social profile integration

3.1
31%
3 Ratings
N/A
0 Ratings

Reporting & Analytics

2.6

ClickDimensions

26%
9.0

SwiftERM

90%
ClickDimensions ranks higher in 2/3 features

Dashboards

2.0
20%
9 Ratings
N/A
0 Ratings

Standard reports

2.0
20%
9 Ratings
9.0
90%
1 Rating

Custom reports

3.8
38%
7 Ratings
N/A
0 Ratings

Platform & Infrastructure

4.4

ClickDimensions

44%

SwiftERM

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features

API

1.0
10%
5 Ratings
N/A
0 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
N/A
0 Ratings

Customizability

2.3
23%
7 Ratings
N/A
0 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
N/A
0 Ratings

Integration with Microsoft Dynamics CRM

7.2
72%
10 Ratings
N/A
0 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • SwiftERM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

2.0

ClickDimensions

20%
10 Ratings
10.0

SwiftERM

100%
1 Rating

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating

SwiftERM

N/A
0 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings
10.0

SwiftERM

100%
1 Rating

Support Rating

1.0

ClickDimensions

10%
4 Ratings
10.0

SwiftERM

100%
1 Rating

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Read full review

SwiftERM Limited

SwiftERM only works on specific ecommerce platforms including Magento, Shopify, Woo Commerce, and OpenCart. It is intended for regular communication with consumers who visit that retailers site more often. so it works well for food and drink, fashion and pet food etc. People selling beds or something which you buy less frequently would get lower returns.
Read full review

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Read full review

SwiftERM Limited

  • Automatic email marketing
  • Predictive analytics
  • Publicises our Trustpilot product ratings
Read full review

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Read full review

SwiftERM Limited

  • Introduce an SMS version
  • Making the reporting system more idiotproof
Read full review

Pricing Details

ClickDimensions

Starting Price

Editions & Modules

ClickDimensions editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SwiftERM

    Starting Price

    Editions & Modules

    SwiftERM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Price is dictated by size of database.

      Likelihood to Renew

      ClickDimensions

      I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
      Read full review

      SwiftERM Limited

      No answers on this topic

      Usability

      ClickDimensions

      I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
      Read full review

      SwiftERM Limited

      It is the only system we have able to find in the world that is 100% automatic. There is an element of automation in many email products, but these always require some input, if only setting the distribution time. No other analyses down to individual consumer level. No other system in the world is authorized to send Trustpilot product ratings in outbound emails. This really is superb.
      Read full review

      Support Rating

      ClickDimensions

      You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
      Read full review

      SwiftERM Limited

      Setting up is a simple plugin. I did my own in three minutes including the registration. As it is automatic, there is no need for training or paying for users, etc. In six years we have never needed any support, but I know there is a team of developers there if that day ever arrives.
      Read full review

      Alternatives Considered

      ClickDimensions

      Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
      Read full review

      SwiftERM Limited

      Mailchimp, DotMailer, Emarsys. But none of these does exactly what SwiftERM does, leaving us in a situation where we now run both SwiftERM and Mailchimp.
      Read full review

      Return on Investment

      ClickDimensions

      • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
      • Lead scoring helps develop more qualified leads.
      Read full review

      SwiftERM Limited

      • Our initial ROI was over 4,000%
      • It has freed up many days each month spent segmenting audiences.
      • Our customer churn has been reversed.
      Read full review

      Screenshots

      Add comparison