What users are saying about
35 Ratings
17 Ratings
35 Ratings
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Score 4.8 out of 100
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • WebEngage ranks higher in 5 feature sets: Email & Online Marketing, Lead Management, Campaign Management, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

3.8

ClickDimensions

38%
7.4

WebEngage

74%
WebEngage ranks higher in 6/9 features

WYSIWYG email editor

5.2
52%
8 Ratings
N/A
0 Ratings

Dynamic content

3.8
38%
10 Ratings
7.2
72%
6 Ratings

Ability to test dynamic content

1.4
14%
10 Ratings
7.6
76%
6 Ratings

Landing pages

1.6
16%
10 Ratings
N/A
0 Ratings

A/B testing

3.6
36%
10 Ratings
N/A
0 Ratings

Mobile optimization

1.8
18%
10 Ratings
6.3
63%
5 Ratings

Email deliverability reporting

4.3
43%
18 Ratings
7.0
70%
6 Ratings

List management

5.8
58%
9 Ratings
7.8
78%
6 Ratings

Triggered drip sequences

6.2
62%
9 Ratings
8.2
82%
6 Ratings

Lead Management

4.7

ClickDimensions

47%
6.1

WebEngage

61%
ClickDimensions ranks higher in 3/4 features

Lead nurturing

7.0
70%
9 Ratings
6.6
66%
5 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings

Data quality management

3.0
30%
8 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

4.0
40%
7 Ratings
5.6
56%
5 Ratings

Campaign Management

2.5

ClickDimensions

25%
6.9

WebEngage

69%
WebEngage ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
8.0
80%
5 Ratings

Event/webinar marketing

1.0
10%
6 Ratings
5.7
57%
4 Ratings

Social Media Marketing

5.5

ClickDimensions

55%

WebEngage

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
N/A
0 Ratings

Social profile integration

3.1
31%
3 Ratings
N/A
0 Ratings

Reporting & Analytics

2.6

ClickDimensions

26%
7.2

WebEngage

72%
WebEngage ranks higher in 3/3 features

Dashboards

2.0
20%
9 Ratings
7.4
74%
6 Ratings

Standard reports

2.0
20%
9 Ratings
7.4
74%
6 Ratings

Custom reports

3.8
38%
7 Ratings
6.6
66%
6 Ratings

Platform & Infrastructure

4.4

ClickDimensions

44%
7.0

WebEngage

70%
ClickDimensions ranks higher in 3/6 features

API

1.0
10%
5 Ratings
8.2
82%
6 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
7.1
71%
5 Ratings

Customizability

2.3
23%
7 Ratings
6.8
68%
5 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
6.1
61%
5 Ratings

Integration with Microsoft Dynamics CRM

7.2
72%
10 Ratings
N/A
0 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • WebEngage is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

2.0

ClickDimensions

20%
10 Ratings
7.6

WebEngage

76%
6 Ratings

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating

WebEngage

N/A
0 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings

WebEngage

N/A
0 Ratings

Support Rating

1.0

ClickDimensions

10%
4 Ratings

WebEngage

N/A
0 Ratings

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Read full review

WebEngage

WebEngage can easily reduce turnaround time for product and marketing teams to execute marketing campaigns for specific user segments as well as remove any dependency on internal tech teams for the development and maintenance of automation journeys. Further, A/B tests can be executed to measure the performance of message variants in real-time directly from the panel. But WebEngage lacks a robust Analytics platform. While basic metrics such as open rate and click-through rate for messages being sent can be considered for reporting, attribution is still not the strongest suit in case the marketing team relies on multiple Ad networks for acquisition. Thus, as per experience, it's better to use the automation suite offered by WebEngage with a different data analytics platform.
Read full review

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Read full review

WebEngage

  • Ease in creating user journeys.
  • Easy implementation of APIs.
  • Good reporting dashboard and scheduling features.
  • Segmentation of the users is easy.
Read full review

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Read full review

WebEngage

  • Relays
  • Onsite should have more options of templates.
  • Backend support for better reachability of the channels.
  • Cohort studies should be more customizable.
Read full review

Pricing Details

ClickDimensions

Starting Price

Editions & Modules

ClickDimensions editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WebEngage

    Starting Price

    Editions & Modules

    WebEngage editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.

      Likelihood to Renew

      ClickDimensions

      I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
      Read full review

      WebEngage

      No answers on this topic

      Usability

      ClickDimensions

      I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
      Read full review

      WebEngage

      No answers on this topic

      Support Rating

      ClickDimensions

      You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
      Read full review

      WebEngage

      No answers on this topic

      Alternatives Considered

      ClickDimensions

      Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
      Read full review

      WebEngage

      WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of campaigns. The account managers also ideate and help in the optimization and creation of new user journeys.
      Read full review

      Return on Investment

      ClickDimensions

      • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
      • Lead scoring helps develop more qualified leads.
      Read full review

      WebEngage

      • Helped in lowering cost of marketing.
      • Driving higher volume of Direct Sales.
      • Increasing conversion rate on the website.
      • Increasing lead to sale ratio.
      Read full review

      Screenshots

      Add comparison