What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
35 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Gainsight PX

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Attribute Ratings

  • ClickLearn is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

ClickLearn

85%
4 Ratings
7.8

Gainsight PX

78%
22 Ratings

Likelihood to Renew

ClickLearn

N/A
0 Ratings
8.2

Gainsight PX

82%
1 Rating

Support Rating

ClickLearn

N/A
0 Ratings
7.5

Gainsight PX

75%
25 Ratings

Ease of integration

ClickLearn

N/A
0 Ratings
8.1

Gainsight PX

81%
13 Ratings

Likelihood to Recommend

ClickLearn

Even though ClickLearn is quite a handy tool, it takes time to create new records, or more like modifying those to be suitable for use. Also, when I have had questions about ClickLearn and considering that the software is for generating for example manuals, I have struggled with finding solutions to cases from the ClickLearn site. For example how to enable/disable Assistant -functionality. Had two private sessions, with two different support persons, getting two different ways to do things. Not good.
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Gainsight

We suited for getting customer usage analytics in order to develop your product in that direction. It also helps you to get information related to where the user is taking huge number of clicks to reach to the destination he wants. Some views on dashboard can not be filtered hence needs improvement
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Pros

ClickLearn

  • Creating easy-to-follow work instructions.
  • Provides different methods of delivery (text, video, try-me).
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Gainsight

  • Backfilling data. Many tools do not have the ability to be tracking elements once they are available and then pull it in and have historical views. You're not starting from scratch once you identify something.
  • Educational Engagements. There are a ton of options for in-app messaging and its very customizable and easy to set up.
  • Product Mapper. Organizing and shifting structure is easy to change. Setting multiple rules on a feature and confirming what you tagged is easy to do.
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Cons

ClickLearn

  • It would be nice to take a couple of seconds off screen capture
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Gainsight

  • Walk through functionality is weaker than other providers. If you ask a user to do something on screen, and that action reloads the page, the tour closes. This shortcoming is the primary cause for us using another walkthrough tool.
  • There is no global CSS styling for PX modals. When I make a new CSS refinement, it's limited to that one engagement only. Everytime I have a new message to deliver, I know picking a correct tour type, finding a good starting place in existing CSS and content, working over the CSS to handle new content will all take more time that it takes in other tools with universal styling controls.
  • The page reload tour cancelation also affects surveys. Want to send a CES survey after a user clicks a button that causes a URL change? You can't. Indirectly, you can load the survey if the user has clicked the button < 1 day ago, and is on URL X. If the URL is the same before and after the button click, even this work around wont work.
  • Not sure how effective PX is on mobile, the functionality did not exist while we were building our mobile app, and we've yet to add it in.
  • Would be nice if it could integrate our knowledge base, but only one KB vendor was supported (not our Freshdesk) last I looked
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Pricing Details

ClickLearn

Starting Price

$0

Editions & Modules

ClickLearn editions and modules pricing
EditionModules
Basic208/mo1
Essentials360/mo2
Professional740/mo3
Enterprise1023/mo4
Basic208/mo5
Enterprise1023/mo6
Essentials360/mo7
Professional740/mo8

Footnotes

  1. per installation
  2. per installation
  3. per installation
  4. per installation
  5. per installation
  6. per installation
  7. per installation
  8. per installation

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Gainsight PX

Starting Price

$0 100 or less MAUs (Monthly Active Users)

Editions & Modules

Gainsight PX editions and modules pricing
EditionModules
Starter (Free)01
StarterStarting at $400/M2
GrowthCustom3

Footnotes

  1. 100 or less MAUs (Monthly Active Users)
  2. 500+ MAUs (Monthly Active Users)
  3. Per MAUs (Monthly Active Users) and more

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Likelihood to Renew

ClickLearn

No answers on this topic

Gainsight

I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.
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Support Rating

ClickLearn

No answers on this topic

Gainsight

Support of Gainsight PX is very quick to respond, but takes some time to finally resolve the issues. Responses to the tickets raised are immediate (seem to be computer generated responses) but actual resolution sometimes takes weeks. I haven't had any negative experience though with the support team.
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Alternatives Considered

ClickLearn

No answers on this topic

Gainsight

Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any.
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Return on Investment

ClickLearn

  • Help is received faster.
  • New customers created faster - Quoting faster made possible.
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Gainsight

  • Allow us to integrate actual product usage with Salesforce.
  • Too much developer time went into it, especially when the premise was that this was mostly going to be handled by the Product team. This was mostly because the Gainsight PX event editor doesn't support more complex querying on events.
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