ClickMeeting vs. Genesys Cloud CX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClickMeeting
Score 8.3 out of 10
N/A
ClickMeeting is a webinar solution formerly owned by GetResponse, an email marketing software company. ClickMeeting's online meeting and collaboration tools are designed to support the sales, marketing, e-learning, and training needs of business of all sizes.
$25
per month
Genesys Cloud CX
Score 8.6 out of 10
N/A
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
$75
per month
Pricing
ClickMeetingGenesys Cloud CX
Editions & Modules
Live 25
$25
up to 25 attendees
Live 50
$35
up to 50 attendees
Automated 25
$40
up to 25 attendees
Automated 50
$45
up to 50 attendees
Live 100
$60
up to 100 attendees
Automated 100
$75
up to 100 attendees
Live 200
$119
up to 200 attendees
Live 500
$139
up to 500 attendees
Automated 200
$145
up to 200 attendees
Enterprise
$165
500 - 5000
Automated 500
$179
up to 500 attendees
Live 1000
$239
up to 1000 attendees
Automated 1000
$279
up to 1000 attendees
Genesys Cloud CX 1
$75.00
Per User Per Month
Genesys Cloud CX 2
$110.00
Per User Per Month
Genesys Cloud CX 3
$140.00
Per User Per Month
Genesys Choice
Contact sales team
Contact sales team
Offerings
Pricing Offerings
ClickMeetingGenesys Cloud CX
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Community Pulse
ClickMeetingGenesys Cloud CX
Top Pros
Top Cons
Features
ClickMeetingGenesys Cloud CX
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
ClickMeeting
9.1
37 Ratings
Genesys Cloud CX
-
Ratings
High quality audio9.537 Ratings00 Ratings
High quality video9.337 Ratings00 Ratings
Low bandwidth requirements8.433 Ratings00 Ratings
Mobile support9.130 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
ClickMeeting
9.1
37 Ratings
Genesys Cloud CX
-
Ratings
Desktop sharing9.137 Ratings00 Ratings
Whiteboards9.133 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
ClickMeeting
9.2
38 Ratings
Genesys Cloud CX
-
Ratings
Calendar integration9.130 Ratings00 Ratings
Meeting initiation9.336 Ratings00 Ratings
Integrates with social media9.326 Ratings00 Ratings
Record meetings / events9.136 Ratings00 Ratings
Slideshows9.234 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
ClickMeeting
9.5
36 Ratings
Genesys Cloud CX
-
Ratings
Live chat9.435 Ratings00 Ratings
Audience polling9.631 Ratings00 Ratings
Q&A9.532 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
ClickMeeting
9.2
34 Ratings
Genesys Cloud CX
-
Ratings
User authentication9.329 Ratings00 Ratings
Participant roles & permissions8.834 Ratings00 Ratings
Confidential attendee list9.530 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
ClickMeeting
-
Ratings
Genesys Cloud CX
9.0
267 Ratings
Agent dashboard00 Ratings9.2258 Ratings
Validate callers00 Ratings8.5233 Ratings
Outbound response00 Ratings8.8208 Ratings
Call forwarding00 Ratings9.1230 Ratings
Click-to-call (CTC)00 Ratings9.6181 Ratings
Warm transfer00 Ratings9.2251 Ratings
Predictive dialing00 Ratings9.2153 Ratings
Interactive voice response00 Ratings9.5210 Ratings
REST APIs00 Ratings9.0179 Ratings
Call scripts00 Ratings9.3194 Ratings
Call tracking00 Ratings8.6250 Ratings
Multichannel integration00 Ratings8.4195 Ratings
CRM software integration00 Ratings9.0190 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
ClickMeeting
-
Ratings
Genesys Cloud CX
8.8
255 Ratings
Inbound call routing00 Ratings9.2241 Ratings
Omnichannel inbound routing00 Ratings8.7187 Ratings
Recording00 Ratings9.5241 Ratings
Quality management00 Ratings8.9226 Ratings
Call analytics00 Ratings8.8231 Ratings
Historical reporting00 Ratings8.2241 Ratings
Live reporting00 Ratings8.7235 Ratings
Customer surveys00 Ratings8.0137 Ratings
Customer interaction analytics00 Ratings8.7172 Ratings
User Ratings
ClickMeetingGenesys Cloud CX
Likelihood to Recommend
8.5
(38 ratings)
9.2
(278 ratings)
Likelihood to Renew
9.1
(1 ratings)
7.9
(29 ratings)
Usability
9.1
(27 ratings)
9.4
(63 ratings)
Availability
-
(0 ratings)
9.0
(6 ratings)
Performance
-
(0 ratings)
7.2
(6 ratings)
Support Rating
8.6
(27 ratings)
8.5
(124 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
8.5
(5 ratings)
Implementation Rating
9.1
(1 ratings)
7.8
(24 ratings)
Configurability
-
(0 ratings)
7.8
(8 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.6
(13 ratings)
Ease of integration
-
(0 ratings)
7.5
(10 ratings)
Product Scalability
-
(0 ratings)
9.0
(5 ratings)
Professional Services
-
(0 ratings)
7.6
(10 ratings)
Vendor post-sale
-
(0 ratings)
8.9
(12 ratings)
Vendor pre-sale
-
(0 ratings)
8.8
(12 ratings)
User Testimonials
ClickMeetingGenesys Cloud CX
Likelihood to Recommend
ClickMeeting
ClickMeeting is a good tool for every company which employs employees and associates working remotely - it helps to stay in touch with them. Moreover the meetings can be recorded. Thanks to this platform we also managed to increase the number of webinars and short on-line trainings on missing persons, runways and searching for missing persons. These are very important issues, so we want to spread reliable knowledge, and this is possible thanks to ClickMeeting.
Read full review
Genesys
Using Architect views for G cloud for complete Contact Center Operations and Routing logics and easy deployment with other User-Friendly Interface Easy API Integration with less Authentication Work force management reporting Templates which do have some analytics can be viewed OutBound Dialing has got many options to choose from. Most of the work is done on the IVR partition itself.
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Pros
ClickMeeting
  • ClickMeeting is user-friendly, the admin and user panel is simple, intuitive!
  • When conducting training, you can use default settings such as edu mode and it saves time, I don't have to worry if I'm sure I've muted everyone and if I'm the only one visible.
  • ClickMeeting is also integrated with the Moodle e-learning platform, so it's a great support in organizing blended-learning processes.
Read full review
Genesys
  • Documentation is stellar, and I am able to search Beyond training or the knowledge base for anything I need.
  • Call flows and IVR is stupid easy to build and work in.
  • End users (CSRs) like the interface and seem to be able to navigate easily in the system.
Read full review
Cons
ClickMeeting
  • Individual Audio Controls. I'd love to be able to adjust the audio for each of the presenters within the platform, as the host. Not all presenters are tech savvy and sometimes don't know how to adjust this themselves.
  • Additional Saved Color Schemes. I'd love to be able to create/save multiple custom color schemes that I can use for various events instead of a single one.
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Genesys
  • Forecasting - when a forecast is updated it doesn't currently have the ability to update schedules attached to that forecast, I believe this is in the works of changing
  • Leave - the system doesn't have an integrated leave management system. It does have some capacity but not to the level of what we need
  • Reports - the off-the-shelf reports don't meet our needs and we have had to invest in getting reports made to our specifications, but well worth it
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Likelihood to Renew
ClickMeeting
No answers on this topic
Genesys
Genesys Cloud CX is a solid product and deserves to be in the upper right quadrant in Gartner. They are true innovators in the customer experience space and based on the innovation taking place monthly, they will likely stay in this spot. The product gains new features every time you blink your eyes.
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Usability
ClickMeeting
From the language teacher's point of view, all the tools necessary for teaching are available on the platform, making varied and motivating online language teaching possible. All those, who focus on quality language teaching have a very good basis with ClickMeeting. We are fully satisfied with the usability and can recommend it to other teachers or language schools.
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Genesys
Everything is very good. It is very useful, friendly to users and it makes our work easier than what we expected. I think that I don't need any help from someone on how to use Genesys coz basically they will directly feed it to you without any hassle on using it.
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Reliability and Availability
ClickMeeting
No answers on this topic
Genesys
We had a couple of times where there were application issues or unplanned outages, but they were resolved very quickly. We were never in the position where it was a total outage, which is very important.
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Performance
ClickMeeting
No answers on this topic
Genesys
The pages are loading quickly but not every time. There is a delay sometimes. About the integrations, everything is working as expected, there is no slow down.
Read full review
Support Rating
ClickMeeting
Untill now we haven't use technical support, but we we received support from the service during purchases, an explanation of functions, we were shown how we can extend d and get additional functions, we were offered special conditions for access to ClickMeeting because we are an NGO so we are very pleased with such support
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Genesys
There seem to be so many pages and options for support - but none of them are very seamless and some are very hard to maneuver or manage. I would like to learn more about the product features and tutorials etc. - but have had a hard time finding appropriate content.
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In-Person Training
ClickMeeting
No answers on this topic
Genesys
Genesys team that provide trainings are friendly and professional. They helped us to understand well the product and the functionalities. The training was detailed with use cases. At the end, we got a task to develop that ended with success and we got some Genesys rewards. It was amazing experience
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Online Training
ClickMeeting
No answers on this topic
Genesys
I have taken the preparatory course for Genesys Cloud Certification. I must say that it is a good training for administrators and analysts. The bibliography is very clear and is easy to identify the topics, which are conveniently separated. It is, in my opinion, mandatory for those who want to exercise the position of Genesys Cloud platform administrators.
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Implementation Rating
ClickMeeting
It was very simple.
Read full review
Genesys
The support engineer that I partnered with during the implementation was exceptional. Every element of the process was done together and the end result of the efforts to grow the knowledge to be able to hand over at the end enabled a pretty smooth transition.
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Alternatives Considered
ClickMeeting
ClickMeeting is an intuitive and easy-to-use
platform. You can use the ClickMeeting platform from your browser, you don't
need to download any application. We also value this tool for its good video
and audio quality, as well as quick technical support. In addition, thanks to
the automatic recording of webinars, we can use their fragments in our SM channels
to promote subsequent events. The ClickMeeting platform
significantly influenced the activity and strengthening of the image of the
ITAKA Foundation as an organization that comprehensively deals with the issue
of disappearances. The number of webinars we organize has increased. We can
organize them faster, more efficiently, and at the same time, we can reach more
recipients. Thanks to the online formula, it also saves a lot of costs. The
same is also true for internal meetings.
Read full review
Genesys
Genesys cloud has a more stable environment, a more user-friendly interface, and efficient call center administration on the telephony side. AI capabilities, extension number capability inbuilt. Integration with Salesforce for calling, integration with azure active directory for SSO sign on, more responsive work environment, more support from the customer service, efficient for a large organization.
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Contract Terms and Pricing Model
ClickMeeting
No answers on this topic
Genesys
Genesys provides Licensing in 3 tier subscription types of licenses on top based on any business requirements then any sort of feature/functionality inclusion (or removal) is discussed openly. There are 2 types of billing models available which are "Named" and "Concurrent" based on the type of roles users will perform in Genesys Cloud CX environment (eg. Agent, Supervisor, Administrator, and Business Users) Also, the billing period/frequency starts on the actual day the platform is delivered.
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Scalability
ClickMeeting
No answers on this topic
Genesys
We were able to successfully implement Genesys Cloud (formerly PureCloud) to multiple departments successfully with a range from low call volumes to very high.
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Professional Services
ClickMeeting
No answers on this topic
Genesys
Professional services are definitely much more experienced than the support teams, and the price for their services is very fair. I wish that the support team could help answer simple questions about work that the PSS team does, however, so that we do not have to use our SOW for simple Q&A emails.
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Return on Investment
ClickMeeting
  • ClickMeeting has allowed hassle free communication will all of our remote sites across the country.
  • While my company purchased the basic version - we have found that it suites our needs well in regards that employees no longer need to leave their offices, homes, remote sites to attend important meetings. All of this can be done through a simple online, cloud-based platform that provides verbal, textual, and visual stimuli.
  • The only negative impact that has occurred is the learning curve for some employees that are not familiar with web-based meeting platforms. Because of this, prior training is need across the board.
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Genesys
  • SLA improvement (thanks to better overview during real-time scheduling).
  • Better/easier work with multiskilled users which offers more possibilities to work with FTEs (less FTE needed).
  • One time big investment was needed for hardware (laptops, headphones) as we used to work on desktops previously.
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