ClickMeeting is a webinar solution formerly owned by GetResponse, an email marketing software company. ClickMeeting's online meeting and collaboration tools are designed to support the sales, marketing, e-learning, and training needs of business of all sizes.
$25
per month
Genesys Cloud CX
Score 8.6 out of 10
N/A
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
ClickMeeting is a good tool for every company which employs employees and associates working remotely - it helps to stay in touch with them. Moreover the meetings can be recorded. Thanks to this platform we also managed to increase the number of webinars and short on-line trainings on missing persons, runways and searching for missing persons. These are very important issues, so we want to spread reliable knowledge, and this is possible thanks to ClickMeeting.
Using Architect views for G cloud for complete Contact Center Operations and Routing logics and easy deployment with other User-Friendly Interface Easy API Integration with less Authentication Work force management reporting Templates which do have some analytics can be viewed OutBound Dialing has got many options to choose from. Most of the work is done on the IVR partition itself.
ClickMeeting is user-friendly, the admin and user panel is simple, intuitive!
When conducting training, you can use default settings such as edu mode and it saves time, I don't have to worry if I'm sure I've muted everyone and if I'm the only one visible.
ClickMeeting is also integrated with the Moodle e-learning platform, so it's a great support in organizing blended-learning processes.
Individual Audio Controls. I'd love to be able to adjust the audio for each of the presenters within the platform, as the host. Not all presenters are tech savvy and sometimes don't know how to adjust this themselves.
Additional Saved Color Schemes. I'd love to be able to create/save multiple custom color schemes that I can use for various events instead of a single one.
Forecasting - when a forecast is updated it doesn't currently have the ability to update schedules attached to that forecast, I believe this is in the works of changing
Leave - the system doesn't have an integrated leave management system. It does have some capacity but not to the level of what we need
Reports - the off-the-shelf reports don't meet our needs and we have had to invest in getting reports made to our specifications, but well worth it
Genesys Cloud CX is a solid product and deserves to be in the upper right quadrant in Gartner. They are true innovators in the customer experience space and based on the innovation taking place monthly, they will likely stay in this spot. The product gains new features every time you blink your eyes.
From the language teacher's point of view, all the tools necessary for teaching are available on the platform, making varied and motivating online language teaching possible. All those, who focus on quality language teaching have a very good basis with ClickMeeting. We are fully satisfied with the usability and can recommend it to other teachers or language schools.
Everything is very good. It is very useful, friendly to users and it makes our work easier than what we expected. I think that I don't need any help from someone on how to use Genesys coz basically they will directly feed it to you without any hassle on using it.
We had a couple of times where there were application issues or unplanned outages, but they were resolved very quickly. We were never in the position where it was a total outage, which is very important.
The pages are loading quickly but not every time. There is a delay sometimes. About the integrations, everything is working as expected, there is no slow down.
Untill now we haven't use technical support, but we we received support from the service during purchases, an explanation of functions, we were shown how we can extend d and get additional functions, we were offered special conditions for access to ClickMeeting because we are an NGO so we are very pleased with such support
There seem to be so many pages and options for support - but none of them are very seamless and some are very hard to maneuver or manage. I would like to learn more about the product features and tutorials etc. - but have had a hard time finding appropriate content.
Genesys team that provide trainings are friendly and professional. They helped us to understand well the product and the functionalities. The training was detailed with use cases. At the end, we got a task to develop that ended with success and we got some Genesys rewards. It was amazing experience
I have taken the preparatory course for Genesys Cloud Certification. I must say that it is a good training for administrators and analysts. The bibliography is very clear and is easy to identify the topics, which are conveniently separated. It is, in my opinion, mandatory for those who want to exercise the position of Genesys Cloud platform administrators.
The support engineer that I partnered with during the implementation was exceptional. Every element of the process was done together and the end result of the efforts to grow the knowledge to be able to hand over at the end enabled a pretty smooth transition.
ClickMeeting is an intuitive and easy-to-use platform. You can use the ClickMeeting platform from your browser, you don't need to download any application. We also value this tool for its good video and audio quality, as well as quick technical support. In addition, thanks to the automatic recording of webinars, we can use their fragments in our SM channels to promote subsequent events. The ClickMeeting platform significantly influenced the activity and strengthening of the image of the ITAKA Foundation as an organization that comprehensively deals with the issue of disappearances. The number of webinars we organize has increased. We can organize them faster, more efficiently, and at the same time, we can reach more recipients. Thanks to the online formula, it also saves a lot of costs. The same is also true for internal meetings.
Genesys cloud has a more stable environment, a more user-friendly interface, and efficient call center administration on the telephony side. AI capabilities, extension number capability inbuilt. Integration with Salesforce for calling, integration with azure active directory for SSO sign on, more responsive work environment, more support from the customer service, efficient for a large organization.
Genesys provides Licensing in 3 tier subscription types of licenses on top based on any business requirements then any sort of feature/functionality inclusion (or removal) is discussed openly. There are 2 types of billing models available which are "Named" and "Concurrent" based on the type of roles users will perform in Genesys Cloud CX environment (eg. Agent, Supervisor, Administrator, and Business Users) Also, the billing period/frequency starts on the actual day the platform is delivered.
We were able to successfully implement Genesys Cloud (formerly PureCloud) to multiple departments successfully with a range from low call volumes to very high.
Professional services are definitely much more experienced than the support teams, and the price for their services is very fair. I wish that the support team could help answer simple questions about work that the PSS team does, however, so that we do not have to use our SOW for simple Q&A emails.
ClickMeeting has allowed hassle free communication will all of our remote sites across the country.
While my company purchased the basic version - we have found that it suites our needs well in regards that employees no longer need to leave their offices, homes, remote sites to attend important meetings. All of this can be done through a simple online, cloud-based platform that provides verbal, textual, and visual stimuli.
The only negative impact that has occurred is the learning curve for some employees that are not familiar with web-based meeting platforms. Because of this, prior training is need across the board.
