27 Ratings
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Top Rated
385 Ratings
27 Ratings
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Score 7.4 out of 100

Genesys Cloud CX (formerly Genesys Cloud)

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Top Rated
385 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

ClickMeeting

Launching and executing a webinar is easy and takes literally five seconds. The entire user experience is virtually seamless, with a platform that's loaded with detailed statistics. You even have access to live online support that will assist you instantly (from your webinar room).
Shane Skwarek | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX is the right tool to set up a medium contact center platform. Easy and intuitive to handle. Good if your centers using it have good internet comms (webRTC). Not well updated for legacy setups by using softphones or old channels like emails.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

ClickMeeting
7.5
Genesys Cloud CX (formerly Genesys Cloud)
High quality audio
ClickMeeting
8.0
Genesys Cloud CX (formerly Genesys Cloud)
High quality video
ClickMeeting
7.9
Genesys Cloud CX (formerly Genesys Cloud)
Low bandwidth requirements
ClickMeeting
6.8
Genesys Cloud CX (formerly Genesys Cloud)
Mobile support
ClickMeeting
7.3
Genesys Cloud CX (formerly Genesys Cloud)

Screen Sharing

ClickMeeting
7.3
Genesys Cloud CX (formerly Genesys Cloud)
Desktop sharing
ClickMeeting
7.4
Genesys Cloud CX (formerly Genesys Cloud)
Whiteboards
ClickMeeting
7.2
Genesys Cloud CX (formerly Genesys Cloud)

Online Meetings / Events

ClickMeeting
7.6
Genesys Cloud CX (formerly Genesys Cloud)
Calendar integration
ClickMeeting
7.7
Genesys Cloud CX (formerly Genesys Cloud)
Meeting initiation
ClickMeeting
7.4
Genesys Cloud CX (formerly Genesys Cloud)
Integrates with social media
ClickMeeting
7.5
Genesys Cloud CX (formerly Genesys Cloud)
Record meetings / events
ClickMeeting
7.7
Genesys Cloud CX (formerly Genesys Cloud)
Slideshows
ClickMeeting
7.6
Genesys Cloud CX (formerly Genesys Cloud)

Online Events Collaboration

ClickMeeting
7.7
Genesys Cloud CX (formerly Genesys Cloud)
Live chat
ClickMeeting
7.5
Genesys Cloud CX (formerly Genesys Cloud)
Audience polling
ClickMeeting
7.6
Genesys Cloud CX (formerly Genesys Cloud)
Q&A
ClickMeeting
7.9
Genesys Cloud CX (formerly Genesys Cloud)

Online Events Security

ClickMeeting
7.6
Genesys Cloud CX (formerly Genesys Cloud)
User authentication
ClickMeeting
7.6
Genesys Cloud CX (formerly Genesys Cloud)
Participant roles & permissions
ClickMeeting
7.3
Genesys Cloud CX (formerly Genesys Cloud)
Confidential attendee list
ClickMeeting
7.8
Genesys Cloud CX (formerly Genesys Cloud)

Contact Center Software

ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.2
Agent dashboard
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.6
Validate callers
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.0
Outbound response
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.2
Call forwarding
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.6
Click-to-call (CTC)
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.9
Warm transfer
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.5
Predictive dialing
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
6.6
Interactive voice response
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.8
REST APIs
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.5
Call scripts
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.3
Call tracking
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.3
Multichannel integration
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.0
CRM software integration
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
7.6

Workforce Optimization (WFO)

ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.0
Inbound call routing
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.7
Omnichannel inbound routing
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.5
Recording
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.7
Quality management
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.1
Call analytics
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.2
Historical reporting
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
7.6
Live reporting
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.1
Customer surveys
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
6.6
Customer interaction analytics
ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
7.5

Pros

ClickMeeting

  • Professional Live Interface - One of the reasons we chose ClickMeeting was how professional it looked from the viewer's experience. Our client is very small, but the interface makes them look like a top-notch firm to viewers.
  • Customization - Our client didn't have to forego their brand for a service, they were able to make it work for them. Also ties in with my point above.
  • Easy Event Creation - Takes no time at all to plan/schedule an event or meeting.
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

  • Extremely customizable setup with endless possibility of integrations and call flows.
  • Fantastic API with a plethora of documentation as well as built in test modules right in the documentation.
  • Customizable dashboards that users can set up to their liking and get all of the information they require for monitoring of users in one place.
Anonymous | TrustRadius Reviewer

Cons

ClickMeeting

  • As with most new software, ClickMeeting did create a learning curve for many of the employees - thus training was necessary.
  • Our company is contracted by the Federal Government, thus a lot of our information needs to be kept private. Some of our high-level management have noticed that ClickMeeting only provides 128-bit AES encryption, which we feel can be improved upon.
  • Some of our remote users have found that ClickMeeting has some lag-time when using it on their android devices.
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

  • Adding possibilities to "customize" the historical reports (add/remove columns, change fonts, ...).
  • Improve the "flow designer". Make it more "user friendly". For my mind, [it would be] best if it looked like "Genesys Composer" from "Pure Engage" solution.
  • Add possibility to change the list of "agent states" according to the division/group/queue.
  • Improve the UI for the manager. It would be very useful to have option of creating "subfolders" on the "management screens" (for example: "Telephony/Phone Management/Phones" / "People & Permissions/People").
  • Very important for Israel market option.
  • Give permission to the Schedules/Schedule Groups according to the Division and Group..
  • When agent is working with "Auto Answer" [it would] be good to have the possibility to define some "ringing time" (some seconds that the agent will see the "call alert" before "Auto Answer").
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickMeeting

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.3
Based on 17 answers
For the most part the Genesys platform meets our needs. There are some areas where the system falls short of our needs/desires, but Genesys has been receptive to requests and began development on some items to help meet our needs
Anonymous | TrustRadius Reviewer

Usability

ClickMeeting

ClickMeeting 8.7
Based on 3 answers
Our overall experience with the ClickMeeting is beyond our expectations. The quality of the video is just amazing as it provides HD quality of audio and video. It has multiple features like screen sharing. whiteboard and private chats. This is a great tool for business meetings but it is not a good large number of participants
Isabella Grace | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.1
Based on 36 answers
An OK call center platform for a company that does not have a high in-house IT support skillset. For a company with good engineers, I would recommend Cisco. The applications are not great but usable. There is not good ADFS support and is not considered crucial by the company. When you delete an agent, their recordings go away. Problems like that make the product just an average solution suitable for companies not expecting the absolute best in productivity and support.
Usama Ahmed | TrustRadius Reviewer

Reliability and Availability

ClickMeeting

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.7
Based on 5 answers
We had a couple of times where there were application issues or unplanned outages, but they were resolved very quickly. We were never in the position where it was a total outage, which is very important.
Danette Babyn | TrustRadius Reviewer

Performance

ClickMeeting

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 7.5
Based on 5 answers
The pages are loading quickly but not every time. There is a delay sometimes. About the integrations, everything is working as expected, there is no slow down.
Nikos Papakonstantinou | TrustRadius Reviewer

Support Rating

ClickMeeting

ClickMeeting 9.0
Based on 3 answers
TeClickMeeting is a software that made it easy for us to arrange meetings. We can now communicate with each other without loss of connection and any kind of distortion as it works well even with weak bandwidth. In this software, we can add an unlimited number of participants to join our meeting. Apart from these two points, there isn’t any other downside of Teleport.
Daniel Jhoseph | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 7.1
Based on 99 answers
I would say that the overall support process is good, as it is the same as we had for Genesys Pure Connect Cloud, but because the product is still quite young, there are some things that take longer to troubleshoot or resolve. There is constant development on this platform, so items are being addressed quickly.
Kristopher Kauth | TrustRadius Reviewer

In-Person Training

ClickMeeting

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 9.0
Based on 2 answers
Genesys team that provide trainings are friendly and professional. They helped us to understand well the product and the functionalities. The training was detailed with use cases. At the end, we got a task to develop that ended with success and we got some Genesys rewards. It was amazing experience
Nikos Papakonstantinou | TrustRadius Reviewer

Online Training

ClickMeeting

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.2
Based on 4 answers
At start, i took online lessons with video and self-test answers which was very helpful. After that, i got training on teams and everything was very well documented with examples and use-cases in order to understand and to learn the product at 100%. I believe the online training is detailed and it covers everything.
Nikos Papakonstantinou | TrustRadius Reviewer

Implementation Rating

ClickMeeting

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.1
Based on 19 answers
The support engineer that I partnered with during the implementation was exceptional. Every element of the process was done together and the end result of the efforts to grow the knowledge to be able to hand over at the end enabled a pretty smooth transition.
Matthew Calton | TrustRadius Reviewer

Alternatives Considered

ClickMeeting

Vimeo is the closest competitor to our organization. Vimeo hosts our online video library and luckily, it communicates with ClickMeeting well. If the demand for live webinars no longer existed, Vimeo would be next in line. However, at this time ClickMeeting remains our #1 due to integration, ease of access and design.
Marissa Roth | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

All it had was a simple dialer, but it didn't have anywhere near all of the details that Genesys Cloud has. [It] didn't allow me to see how many calls I was receiving or making throughout the day. [Also, it] didn't notify me about any voicemails that were left in my inbox or anything. Incomparable to be honest.
Sebastian Cuadras | TrustRadius Reviewer

Scalability

ClickMeeting

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.8
Based on 4 answers
We were able to successfully implement Genesys Cloud (formerly PureCloud) to multiple departments successfully with a range from low call volumes to very high.
Danette Babyn | TrustRadius Reviewer

Return on Investment

ClickMeeting

  • It was an affordable software for what it delivered. We would have kept using it if the webinars had worked to drive business, or if we'd been able to drive more people to the webinars. Not ClickMeeting's fault. Great return on the investment in my mind.
Tyler Juhola | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

  • Genesys Cloud plays a major role in customer loyalty and return of customers as it allows both the organization and the clients to communicate and complete the deals. easily and smoothly.
  • Most of our clients appreciate the service we provide as we are using Genesys Cloud which allow us to follow up in a professional way on the clients orders and requests.
  • Time management and efficiency is what makes Genesys Cloud unique Since the software is being updated all the time.
Jawad Hammash | TrustRadius Reviewer

Screenshots

Pricing Details

ClickMeeting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ClickMeeting Editions & Modules

Edition
Enterprise$1651
Live 25$252
Live 50$353
Live 100$604
Live 200$1195
Live 500$1396
Live 1000$2397
Automated 1000$2797
Automated 500$1798
Automated 200$1459
Automated 100$7510
Automated 50$4511
Automated 25$4012
  1. 500 - 5000
  2. up to 25 attendees
  3. up to 50 attendees
  4. up to 100 attendees
  5. up to 200 attendees
  6. up to 500 attendees
  7. up to 1000 attendees
  8. up to 500 attendees
  9. up to 200 attendees
  10. up to 100 attendees
  11. up to 50 attendees
  12. up to 25 attendees
Additional Pricing Details
Detailed enterprise pricing on demand.

Genesys Cloud CX (formerly Genesys Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys Cloud CX (formerly Genesys Cloud) Editions & Modules

Edition
Genesys Cloud CX 1$75.001
Genesys Cloud CX 2$110.001
Genesys Cloud CX 3$140.001
Genesys ChoiceContact sales team2
  1. Per User Per Month
  2. Contact sales team
Additional Pricing Details
Pricing plans can also be billed hourly.

Rating Summary

Likelihood to Recommend

ClickMeeting
7.5
Genesys Cloud CX (formerly Genesys Cloud)
8.0

Likelihood to Renew

ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.3

Usability

ClickMeeting
8.7
Genesys Cloud CX (formerly Genesys Cloud)
8.1

Reliability and Availability

ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.7

Performance

ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
7.5

Support Rating

ClickMeeting
9.0
Genesys Cloud CX (formerly Genesys Cloud)
7.1

In-Person Training

ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
9.0

Online Training

ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.2

Implementation Rating

ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.1

Scalability

ClickMeeting
Genesys Cloud CX (formerly Genesys Cloud)
8.8

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