Likelihood to Recommend We love how customizable ClickTime is for tracking billable client and program hours. It does a great job of reporting each pay period. We simply wish the mobile interface was more feature-rich. Because we can only specify how long someone worked (and not the specific time of day those hours were at) on the mobile platform it makes it very difficult for us to tell if someone was working inside or outside of their standard business contract day.
Read full review Rippling shines in companies that prioritize streamlined HR operations and user-friendly experiences. It's ideal for: Growing companies: Easily manage HR as teams expand. Efficiency seekers: Automate tasks to save time and resources. Simple HR needs: Focus on core functionalities without overwhelm. Rippling might not be best for: Highly complex HR: Unique processes may require specialized solutions. Cloud-based hesitation: Some prefer traditional on-premises systems. Large international workforce: Current focus is on the US.
Read full review Pros Easy to use once you get the hang of it. Many useful features in one place. Many options available when needing to drill-down in detail or analyze time categories. Read full review Clean UI - there is no ambiguity about what function each button will perform. Very easy to navigate. It is not difficult to find what is being looked for. Single location for multiple functions. This is great for me as there is one central hub for all professional admin matters. Saving me valuable time that I can better spend on more pressing work matters. Read full review Cons The ClickTime app works very well and is simple to use, however, I wish to see regular updates to improve the design and the layout of the app. The custom reports and templates for reporting hours or expense report should be updated regularly to include more custom reports. Overall, ClickTime does a good job, just a bit of work on the website design and ClickTime App would make the experience feel better while using it. Read full review The immediate learning curve of working with workflows and recipes Building Reports from scratch can be fairly tedious and time consuming. Not streamlined because of having to drill down click by click. I am still mystified by all of the formulas that can be used to make custom reports. Rippling is robust and it takes a lot to learn what it can really do. Read full review Likelihood to Renew Rippling continues to innovate and amaze me with their new innovations and features. Product feedback is taken seriously so I always give it whenever I can and end up seeing results. Rippling is the new wave of HRIS that cannot compare against others in the industry just due to the fact they are super user friendly!
Read full review Usability Great product, easy to use. We've had great employee buy in at this point, and want to continue to partner with Rippling to make the live of our employees easier, more productive, and get them back to the professional roles they are good at, while offering the administrative support they need through an HRIS.
Read full review Reliability and Availability I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.
Read full review Performance Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.
Read full review Support Rating We have had a good response from ClickTime when we have needed to ask questions.
Read full review Overall customer support for Rippling have been excellent anytime that I have emailed. Their team responds usually within the day and have a great explanation on the issue and the recommendation on how to proceed going forward. I feel that the person that responds actually have a vested interest and truly cares about the issue/problem that you have.
Read full review Alternatives Considered ClickTime is the first product of its kind I have had to use at work. Previous methods were always based in Excel documents and involved a lot more manual and redundant work for the same end result. It would be great if there were a better tie to our project management tools for time estimation, but it does the trick.
Read full review Proof was much more convoluted and not easy to maneuver. Also all the platforms could not relate to each other and so nothing was streamlined in its approach. Also things seemed to lag and was not very up to date when it needed to be. I feel rippling has simplified their processes
Read full review Scalability I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.
Read full review Return on Investment Allows us to bill 100% of time spent on each job Allows us to analyze time spent on "flat billing" jobs and make adjustments to those set rates as needed Takes very little time to manage and enter time Read full review The organization of information increased the business efficiency Employee can search for themselves, leaving HR to do the things they need to be productive Access 24/7 thru mobile app allows employee to function when they have the opportunity leaving the normal work hours for other business. Read full review ScreenShots