Clicky vs. Fullstory

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clicky
Score 7.1 out of 10
N/A
N/AN/A
Fullstory
Score 8.9 out of 10
N/A
Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions by injecting digital behavioral data into their analytics stack. The technology's behavioral data transforms digital visit into actionable insights.N/A
Pricing
ClickyFullstory
Editions & Modules
No answers on this topic
Business
Contact Sales
Enterprise
Contact Sales
Offerings
Pricing Offerings
ClickyFullstory
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
ClickyFullstory
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Clicky
-
Ratings
Fullstory
5.6
19 Ratings
28% below category average
Responsive Design for Web Access00 Ratings6.717 Ratings
Mobile Application00 Ratings6.910 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings6.913 Ratings
Mobile App Analytics00 Ratings6.412 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Clicky
-
Ratings
Fullstory
8.4
49 Ratings
8% below category average
Heatmap tool00 Ratings8.737 Ratings
Click analytics00 Ratings8.144 Ratings
Scroll maps00 Ratings8.533 Ratings
Form fill analysis00 Ratings8.726 Ratings
Conversion tracking00 Ratings8.328 Ratings
Goal tracking00 Ratings6.823 Ratings
Funnel Analysis00 Ratings7.534 Ratings
Session Recording and Replay00 Ratings9.848 Ratings
User Segmentation00 Ratings9.243 Ratings
Best Alternatives
ClickyFullstory
Small Businesses
Adobe Marketing Cloud
Adobe Marketing Cloud
Score 8.8 out of 10
Smartlook
Smartlook
Score 8.3 out of 10
Medium-sized Companies
Adobe Marketing Cloud
Adobe Marketing Cloud
Score 8.8 out of 10
Contentsquare
Contentsquare
Score 8.8 out of 10
Enterprises
Adobe Marketing Cloud
Adobe Marketing Cloud
Score 8.8 out of 10
Contentsquare
Contentsquare
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ClickyFullstory
Likelihood to Recommend
10.0
(2 ratings)
9.1
(72 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.7
(9 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
10.0
(1 ratings)
8.3
(61 ratings)
Implementation Rating
-
(0 ratings)
7.5
(56 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
ClickyFullstory
Likelihood to Recommend
Clicky
There are no special resources needed to use Clicky - it works well for all the sites I've used it on, providing up to date metrics on visitors and actions. It started out as analytics particularly suited to bloggers and it's still very strong there, but I believe it can work in a wide range of scenarios.
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Fullstory
It was extremely useful in identifying places in our product where things weren't functioning, or where it looked like action was available to the end user but in reality, it was not and therefore caused lots of confusion. It doesn't help as much in other scenarios to see what catches a user's Eye or where they go if they leave our application as well as an actual in-person interview would help with eye-tracking software.
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Pros
Clicky
  • Analytics.
  • Real time user tracking.
  • Ease of use for reports.
Read full review
Fullstory
  • Tracks users' online experiences from start to finish.
  • Makes it easy to share a customer's experiences with the rest of my team.
  • Allows me to use different methods to find evidence of a customer's experience.
  • Shows page insights via segmentation that help me know where to improve my site.
  • Tracks error clicks and dead clicks for quick insights into site improvements.
  • Integrates with HelpScout for easy access to customer problem-solving.
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Cons
Clicky
  • It's hard to find a negative feature about Clicky, but if I must pick one, it would be the fact that some reports are only available for limited periods, which means you can't get a one year overview of all aspects of your site. That's just nitpicking, though, as what Clicky offers is more than enough for most people.
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Fullstory
  • The ramp-up time to learn the entire product can take a little while. There are just so many absolutely wonderful tools and different ways to look at the same type of information that it can take a new user a few weeks to understand and then more time to master. However, FullStory has a ton of training resources to help with that! A lot of my own teammates have taught themselves FullStory through those training resources.
  • The UX of the product is totally wonderful, but there are tiny things that make getting to certain parts of the product slightly more challenging (like clicking into a modal in a modal). Sometimes buttons or links are placed out of my field of view, but those are minor things I notice because I work in UX.
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Likelihood to Renew
Clicky
In addition to the factors already mentioned, Clicky is constantly being updated to improve functionality for users and the development team is extremely responsive. Recent updates include enhanced support for HTML5 audio and video tracking, additional visitor detail and new comparison trends. In my opinion, Clicky just keeps getting better
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Fullstory
It's been a phenomenal tool for us; every department that uses it has found something new and unexpected that it can do that they're really excited about. Even if we *only* used it for bug triage, it would be worth our time and money. The fact that we can use it for so many other things as well--gauging how customers interact and use our site, identifying UI problems, etc.--is above and beyond
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Usability
Clicky
No answers on this topic
Fullstory
Because everything seems to be easy to find and it doesn't take long at all to learn how to use the product
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Reliability and Availability
Clicky
No answers on this topic
Fullstory
We've never had issues with availability
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Performance
Clicky
No answers on this topic
Fullstory
It seems the performance is really good and always loads quickly
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Support Rating
Clicky
Know what they doing and reply quickly.
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Fullstory
They have been overall pretty responsive and proactive. The tool is pretty straightforward to use. Most of the questions we have had to work with them on our how to use new features or adjust our integration to ensure we are gathering all the data from all of our tools.
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Implementation Rating
Clicky
No answers on this topic
Fullstory
To successfully implement FullStory, it is important to plan your implementation carefully by defining your goals and user segments. You should also use tags and filters to analyze your user data, train your team to use FullStory effectively, and use FullStory in conjunction with other analytics tools to get a more complete picture of your user's behavior. By following these tips, you can gain valuable insights into your users' behavior and experiences, and use this information to improve your website or application.
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Alternatives Considered
Clicky
Clicky is much easier and more enjoyable to use.
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Fullstory
Smartlook is software that records users on a website
and mobile app. Finding useful information within thousands of recordings is
made quick and easy with features that help you accomplish this. I have chosen FullStory because it is easier to use and has more advanced features compared to Smartlook.
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Scalability
Clicky
No answers on this topic
Fullstory
Full story was easy to scale with the growth of our teams and organisation
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Return on Investment
Clicky
  • Over the 7 years I've used it, Clicky has given me a better understanding of where my main visitors are coming from, contributing for example to a decision to create content in US English rather than my native UK English because most visitors are from the US.
  • Clicky provided real time stats when few others were doing so, enabling me to respond more quickly to visitors interacting with my content.
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Fullstory
  • Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own
  • Observing customers use new features and understanding why a new feature may be performing better or worse than expected
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ScreenShots

Fullstory Screenshots

Screenshot of AI-generated Summaries used to Take Action More QuicklyScreenshot of a Visualization of Behavioral Data with Custom DashboardsScreenshot of Ready-made for AI Behavioral Data Straight to the organization's Data EcosystemScreenshot of Fullstory's Session Replay, Combined with Dev ToolsScreenshot of Mobile App Behavioral Data