What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
62 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

FullStory

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Mobile Capabilities

    Clicky

    Feature Set Not Supported
    N/A
    2.6

    FullStory

    26%
    FullStory ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    3.4
    34%
    2 Ratings

    Mobile Application

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Results and Analysis

    Clicky

    Feature Set Not Supported
    N/A
    7.4

    FullStory

    74%
    FullStory ranks higher in 9/9 features

    Heatmap tool

    N/A
    0 Ratings
    6.8
    68%
    5 Ratings

    Click analytics

    N/A
    0 Ratings
    8.4
    84%
    5 Ratings

    Scroll maps

    N/A
    0 Ratings
    7.8
    78%
    5 Ratings

    Form fill analysis

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Conversion tracking

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    Goal tracking

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Funnel Analysis

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Session Recording and Replay

    N/A
    0 Ratings
    9.8
    98%
    6 Ratings

    User Segmentation

    N/A
    0 Ratings
    9.1
    91%
    5 Ratings

    Attribute Ratings

    • Clicky is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    10.0

    Clicky

    100%
    2 Ratings
    8.7

    FullStory

    87%
    28 Ratings

    Likelihood to Renew

    10.0

    Clicky

    100%
    1 Rating
    9.1

    FullStory

    91%
    10 Ratings

    Usability

    Clicky

    N/A
    0 Ratings
    10.0

    FullStory

    100%
    1 Rating

    Support Rating

    10.0

    Clicky

    100%
    2 Ratings
    8.0

    FullStory

    80%
    23 Ratings

    Implementation Rating

    Clicky

    N/A
    0 Ratings
    8.9

    FullStory

    89%
    13 Ratings

    Likelihood to Recommend

    Clicky

    There are no special resources needed to use Clicky - it works well for all the sites I've used it on, providing up to date metrics on visitors and actions. It started out as analytics particularly suited to bloggers and it's still very strong there, but I believe it can work in a wide range of scenarios.
    Read full review

    FullStory

    FullStory is great for troubleshooting customer issues, especially when your customer base is in another time zone or composed of people who speak another language. It's also great for UI/UX projects, since you can see exactly what a customer is doing on your site and how they're interacting with your content
    Read full review

    Pros

    Clicky

    • Analytics.
    • Real time user tracking.
    • Ease of use for reports.
    Read full review

    FullStory

    • FullStory allows me to view visitor behavior on a particular webpage. Traditional web analytics focuses on visitor movement between web pages, not on one specific page.
    • The software helps us to discover the behavior of the customers and provides us all the insights.
    • The customer support of this team is also very good.
    • The automation of this software is well developed.
    • I like its customizable interface.
    Read full review

    Cons

    Clicky

    • It's hard to find a negative feature about Clicky, but if I must pick one, it would be the fact that some reports are only available for limited periods, which means you can't get a one year overview of all aspects of your site. That's just nitpicking, though, as what Clicky offers is more than enough for most people.
    Read full review

    FullStory

    • Can be a little confusing to know the exact time something happened, in local time or customer time? That's helpful for engineering to look into log files.
    • When looking for a specific session, it would be nice if you have a easier list of sessions with a little more info to choose from
    • It would be nice to be able to save flagged sessions and annotations under my profile to reference later
    Read full review

    Pricing Details

    Clicky

    Starting Price

    Editions & Modules

    Clicky editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      FullStory

      Starting Price

      $0 per month

      Editions & Modules

      FullStory editions and modules pricing
      EditionModules
      Free$0.001
      BusinessContact Sales2
      EnterpriseContact Sales3

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Clicky

      In addition to the factors already mentioned, Clicky is constantly being updated to improve functionality for users and the development team is extremely responsive. Recent updates include enhanced support for HTML5 audio and video tracking, additional visitor detail and new comparison trends. In my opinion, Clicky just keeps getting better
      Read full review

      FullStory

      The metrics are hard to understand at times and inaccurate to the point of being unusable. I stopped pulling them and solely rely on Adobe Analytics for them. So far, I've only used FS to watch sessions and determine behaviors
      Read full review

      Usability

      Clicky

      No answers on this topic

      FullStory

      Very easy to get started with, very easy to use.
      Read full review

      Support Rating

      Clicky

      Know what they doing and reply quickly.
      Read full review

      FullStory

      Not being able to provide help/support during U.S. holidays can be a bit of a problem since our support team works even during those times, and it would actually be nice to have somebody to turn to when the application fails to perform the way we want it to.
      Read full review

      Implementation Rating

      Clicky

      No answers on this topic

      FullStory

      FullStory helps us in capturing error, rage, and dead clicks. This is helping us in making the user experience better. FullStory is also helping us do the comparative analysis of the old and newly added users to the application. The session recording can be shared with developers so that they can see what kind of issues a user is facing while using our application.
      Read full review

      Alternatives Considered

      Clicky

      Clicky is much easier and more enjoyable to use.
      Read full review

      FullStory

      FullStory is the only platform that we've trusted to give us solid reporting and recording for users. We do use Gainsight PX as well in order to track user flow, walkthrough/guides, and notifications. We love using FullStory and have been for the past four years!
      Read full review

      Return on Investment

      Clicky

      • Over the 7 years I've used it, Clicky has given me a better understanding of where my main visitors are coming from, contributing for example to a decision to create content in US English rather than my native UK English because most visitors are from the US.
      • Clicky provided real time stats when few others were doing so, enabling me to respond more quickly to visitors interacting with my content.
      Read full review

      FullStory

      • Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own
      • Observing customers use new features and understanding why a new feature may be performing better or worse than expected
      Read full review

      Screenshots

      Add comparison