Item: Fullstory
Rating: 10
Author: Kyle Crowther

Overall Satisfaction with FullStory

Use Cases and Deployment Scope

I use this to track how users interact with our product. It helps us to see how users actually use our product vs what we anticipated they would do and helps us to improve our offerings and update our products to be more intuitive and useful, as well as identifying bugs or things that don't work as they should.

Pros and Cons

Pros

I really like the dead click feature.
It's easy to find sessions on specific pages I'm looking at.
It's awesome to actually watch what each user did in that session through video.

Cons

more plain speak and less code talk (the "if/then" stuff just let me type out what I want and you understand it.
Hard to sometimes find the right starting point or page where I need to begin a search.
Sharing with others is cool but would be cooler to interact on the website as a whole rather than sharing a link to a session, have like a shared stuff on the site (maybe that already exists?)

Return on Investment

Definitely improved Bug identification.
Improved the ability to dive in and figure out where a user is going wrong or doing something we didn't anticipate.
Being able to get a lot more data more quickly without having to do as many 1-1 interviews which can be very timely.

Implementation Rating

Wasn't involved but wouldn't let me skip the question.

Support Rating

Have never contacted support.

Alternatives Considered

Pendo.io and Adobe Analytics

I like the ability to see what is actually happening rather than just the data!

Key Insights

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

Other Software Used

productboard, Lucidchart, Atlassian Jira Product Discovery, Domo

Likelihood to Recommend

It was extremely useful in identifying places in our product where things weren't functioning, or where it looked like action was available to the end user but in reality, it was not and therefore caused lots of confusion. It doesn't help as much in other scenarios to see what catches a user's Eye or where they go if they leave our application as well as an actual in-person interview would help with eye-tracking software.

Fullstory Feature Ratings

Comments

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Love the Full Story that Fullstory brings.