Excellent software to connect digital interactions to metrics
October 02, 2021

Excellent software to connect digital interactions to metrics

Brandon Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

I have been using this tool for a long time in my organization; the software is built on very strong search
engine analytics. This application has allowed us to connect the digital
interactions to the metrics that matter the most in the business. It gives us maximum opportunities for optimization, allowing our team to detect bugs
and much more. Using this software empowers businesses and helps to keep an eye on your customers.

Pros

  • FullStory allows me to view visitor behavior on a particular webpage. Traditional web analytics focuses on visitor movement between web pages, not on one specific page.
  • The software helps us to discover the behavior of the customers and provides us all the insights.
  • The customer support of this team is also very good.
  • The automation of this software is well developed.
  • I like its customizable interface.

Cons

  • My profile should have an option to save flagged sessions and annotations so that I can reference them later.
  • Triggers need to be more customizable.
  • I have seen a very positive response to the product on our business, as it helps to connect the digital interactions to the metrics.
  • It also allows us to learn the behavior of our customers [and] provides their insights as well.
  • Customer support of this tool is reliable and responsive.
The implementation of this tool is easy and effective. It would not be wrong to say that this is the most effective
product of FullStory, as it can record videos, is easier to use, self-explanatory, and [has a] user-friendly
interface.
All the staff of the team
work very professionally and in a very efficient way. I never have any
complaints with their staff because everyone tackles the problem most
effectively, whether it is minor or major. They provide a very quick response [and] that’s why I am satisfied with them.
Smartlook is software that records users on a website
and mobile app. Finding useful information within thousands of recordings is
made quick and easy with features that help you accomplish this. I have chosen FullStory because it is easier to use and has more advanced features compared to Smartlook.

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

Without a doubt, I would recommend the heat map and session
recording software to other businesses because it has very strong engine
analytics. It allows you to connect the digital integration in metrics. We cannot
discover what the behavior of customers would be without them since it
provides all the insights into how the customer reacts.

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