Clockwise vs. Mindbody

This is great for Operations people who need to parse through many calendars at once when scheduling meetings, even if the rest of the organization isn't using it. Clockwise does not allow you to put meetings on other people's calendars, though, or find times for meetings that you aren't in, so keep that in mind. It has still been a life-saver for me. Clockwise isn't great for scheduling client meetings due to the fact that it automatically places emojis in the names of the meetings, and there are other little branding things that are impossible to remove even on paid plans. I tended to just find time for the meetings in Clockwise and then move back to Google Calendar to schedule them

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Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.

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• Dedicates travel time for any offsite meetings.
• Dedicates personal "breather" time built into your schedule.
• Allows for collaboration meetings across departments.

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• Mindbody does a great job of sending out reminder emails to clients so they do not miss a class.
• Mindbody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
• Mindbody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.

• Sometimes I am unable to remove the "travel time" slot booked on my calendar for offsite meetings. It's a bit glitchy and reappears after deleting.

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• There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
• The Mindbody branded app connection needs more attention.
• Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.

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It doesn't have a dark mode, which is not fun. There is no Month or Year view which isn't great, only day or week. It's hard to get used to and the flexible meetings aren't as intuitive as they claim to be/should be. This is great for scheduling, but in terms of functioning as a calendar, it's not my go-to choice. The JOIN button for the upcoming virtual meeting is nice, though. Clockwise would have gotten a nine if I could schedule meetings on other people's calendars or remove my availability from the equation when scheduling meetings that I won't be in

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Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.

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Constant errors and TERRIBLE PRODUCT support

Fails at everything form availability to reliability.

Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.

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Clockwise has additional features/bells and whistles that the others do not. For example, the travel time feature if you are booking meetings that you need to drive to and from. Also booking across teams, rather than having to enter each individual manually

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Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.

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Constant errors and ZERO support from the company.

• Time savings.
• Time management.
• Lower stress levels - preventing burn out.

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• I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
• The app is good exposure.