MINDBODY

MINDBODY

77 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MINDBODY	Score 7.8 out of 10	N/A	MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.	$129 per month

Pricing

MINDBODY

Editions & Modules

Starter: $129
per month
Accelerate: $259
per month
Ultimate: $399
per month
Ultimate Plus: $599
per month

Offerings

Pricing Offerings
MINDBODY
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	MINDBODY
Considered Both Products	MINDBODY Carla Schneckenburger Membership/Operations Director Chose MINDBODY We used Twin Oaks prior to any cloud updates. However, the Twin Oaks reporting was exceptional. I always said if Twin Oaks and MINDBODY had a baby it would be the perfect program. Incentivized Helpful? Verified User Professional Chose MINDBODY I used to use square for payment processing and patient account info and calendar for my schedule. Incentivized Helpful? Alexander Wallace Owner Chose MINDBODY Vagaro customer service actually answers your questions and is responsive. They're 1/3 of the price. It's a decent enough app and can do most things. I thought Mindbody would have the capability I need but in reality, it does not. They sold diamonds but delivered vapor. Now … Helpful? Theresa Tucci Business Owner Chose MINDBODY I have wellness living for my other business. The customer service is so so much better! They actually take requests and do them. With MINDBODY I call it the MINDBODY abyss - you send in a service request or suggestion and you NEVER hear back. Not once in 6 years. That is why … Helpful? Jamaal Dickerson Certified Personal Trainer Chose MINDBODY I have not used any other software that is similar. Incentivized Helpful? Verified User C-Level Executive Chose MINDBODY Used ClubReady as an employee years ago. Seemed to have a lot more bugs than MINDBODY. MINDBODY has the ability to modify things however we need. Incentivized Helpful? Verified User Executive Chose MINDBODY You'd be hard-pressed to find a product that can stand up to MINDBODY, that being said, DrChrono does it better for charting, and once Jane App releases more features, they will have MINDBODY beat when it comes to the price point. Incentivized Helpful? Stefania Maiale Yoga Instructor and Studio Owner Chose MINDBODY MINDBODY is better all the way around. It has live customer support, a dominant market share, and its easier to use than other software. Incentivized Helpful? SD Sandi Dekker FOUNDER Chose MINDBODY We are currently in the process of evaluating other products. Incentivized Helpful? Verified User Manager Chose MINDBODY I have used various systems specifically created and developed for the fitness centers involved. It's apples and oranges; these systems were developed around precisely what that company needed. So was superior for specifics. However, the overall visibility amongst the industry … Incentivized Helpful? KD Kari Doherty owner Chose MINDBODY We dabbled in using another client management system briefly when we first started our business. It doesn't stack up next MINDBODY. Currently, MINDBODY is the only company we know of that offers twenty-four, seven tech support. They also provide many opportunities for … Incentivized Helpful? SM Samantha Martin Owner Chose MINDBODY There's no comparison. I was with WellnessLiving for 12 long miserable months. Their reporting was inaccurate and their customer service department was not at all helpful in fixing any of the issues. Incentivized Helpful? LM Lori May Executive Director Chose MINDBODY When we made the conversion, Jonas was absolutely not doing a great job keeping up with the evolving market, and we needed software that could. Because I still get Jonas updates, I can see that they have turned a page and are now doing much better with software development to … Incentivized Helpful? Evan Laird Partner \| Digital Marketing Consultant Chose MINDBODY There are no specific ones I've used for class booking and membership inside of the gym other than MINDBODY. Equinox has its own app, which is very similar. Not better or worse, but it can obviously only be used inside of an Equinox gym. I believe MINDBODY is an excellent app … Incentivized Helpful? Verified User Director Chose MINDBODY I have not tried other scheduling software for this. Incentivized Helpful? Verified User Employee Chose MINDBODY MINDBODY is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise … Incentivized Helpful? Andre Yeu Business Partner Chose MINDBODY Glofox and other newer startups have a more consistent user interface designed from scratch, but Mindbody has a deeper featureset, and more integration partners. Incentivized Helpful? Kathleen Baker Yoga studio owner/manager and instructor Chose MINDBODY Schedulicity is better suited for scheduling appointments and not as useful for tracking class attendance and payments. Incentivized Helpful? Katie Little - Krieger Owner Chose MINDBODY We used Appointments Plus before MINDBODY and will be moving the chiropractic end to ChiroTouch for 2018 Incentivized Helpful? Verified User Analyst Chose MINDBODY I have not seen any other products that stack up against Mindbody. I think they are growing at an exponential rate and are untouched with what they have developed their premium product into. I think at this point the only reason a company would choose to use another product is … Incentivized Helpful? KC Kylie Crandall Operations and General Manager Chose MINDBODY MBO is more user friendly than NetSuite Incentivized Helpful? Kiana Garner Business Affairs Coordinator Chose MINDBODY I've only used MindBody to book fitness classes. I don't know of any similar products. Incentivized Helpful?
Top Pros	Pro Ease of use Pro Easy to use Pro New clients
Top Cons	Minus Customer service Minus User interface Minus Business owners

Best Alternatives
	MINDBODY
Small Businesses	Kajabi Score 8.2 out of 10
Medium-sized Companies	No answers on this topic
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	MINDBODY
Likelihood to Recommend	7.9 (37 ratings)
Usability	6.0 (2 ratings)
Availability	1.0 (1 ratings)
Performance	1.0 (1 ratings)
Support Rating	6.0 (23 ratings)
Product Scalability	1.0 (1 ratings)

User Testimonials
	MINDBODY
Likelihood to Recommend	MINDBODY MINDBODY excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, MINDBODY is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well. Incentivized BS Ben Sorcic Operations Manager Read full review
Pros	MINDBODY MindBody does a great job of sending out reminder emails to clients so they do not miss a class. MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week. MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them. Verified User Anonymous Read full review
Cons	MINDBODY There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes. The MINDBODY branded app connection needs more attention. Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature. Incentivized Verified User Anonymous Read full review
Usability	MINDBODY Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding. Incentivized Andre Yeu Business Partner Read full review
Reliability and Availability	MINDBODY Constant errors and TERRIBLE PRODUCT support Verified User Anonymous Read full review
Performance	MINDBODY Fails at everything form availability to reliability. Verified User Anonymous Read full review
Support Rating	MINDBODY MINDBODY support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now. Incentivized Carla Schneckenburger Membership/Operations Director Read full review
Alternatives Considered	MINDBODY MINDBODY is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend. Incentivized Verified User Anonymous Read full review
Scalability	MINDBODY Constant errors and ZERO support from the company. Verified User Anonymous Read full review
Return on Investment	MINDBODY I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct. The app is good exposure. Theresa Tucci Business Owner Read full review
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