Cloud 9 Software vs. EagleSoft

Excellent for orthodontic practices. We have 3 locations, and this software works well for us! We are able to access patient info quickly and simultaneously no matter which location we are at. The support staff is just a click away online. We switched from OrthoTrac and love the Cloud based software with no nightly back ups and ease of using the software from checking in with just a click to scheduling in just one easy step! Chris and the team were amazing in getting us changed over, and the support team is always available for any questions along the way!

New hires will generally have working knowledge or experience using EagleSoft, so they will be able to devote a lot more of their time and effort towards the meaningful tasks they have been hired to do rather than spending their time clicking through menu after menu. Also much more affordable compared to competing software sold by other companies as big as Patterson.

Incentivized

• Customer Service rarely has any hold time, which is seriously important.
• Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
• All printers and scanners can be easily accessed from any computer.
• Without networking/servers any computer can be easily replaced without paying an IT to set it up.
• Tablet-Friendly.

• Colored blocked scheduling
• Submitting claims/attachements
• Real-time eligibility

Incentivized

• Add more icons
• Have a tab that you can leave notes for yourself
• Add an IPR tab to the chart, not just in the aligner tab

• Need to verify whether a piece of equipment, like an intra-oral video camera, will work with the software
• Cloud-based version is not an option

Incentivized

Easy to use!

Easy peasy! Easy to navigate and start using from day one!

I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!

Better training/trainors

Focus orthodontic software has a lot of similarities. Now that Cloud 9 purchased the Focus Orthodontics software they have made some changes, but both are really well organized. Easy to navigate through. I enjoy Cloud 9 the most. I continue to learn new features with the software. I look forward to all the updates.

Eaglesoft works as well as Dentrix but is much better than one of the proprietary dental
software programs. It's easy to work around when accessing different aspects of a patient's chart.
The patient's record has numerous components, ranging from charting, images, and
periodontal documents to treatment planning to name a few. I use it in a Windows
environment, so it is great to have the same button functionality.

Incentivized

• A positive impact is it runs smoothly and fast for our fast paced office.
• I have the tools to run reports to keep up with patients that need scheduling or patients that have been placed on a recall with no appointment.
• A negative impact for me is the clicking of the mouse. I use it a lot more than before.

• EagleSoft integrates imaging, charting and scheduling with other Patterson products, making a slick workstation that works quickly
• The ability to digitize X-rays and charts makes the practice more efficient
• IT costs do go up when using Eaglesoft

Incentivized