Cloudingo vs. DupeCatcher

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloudingo
Score 8.0 out of 10
N/A
Cloudingo - a cloud-based SaaS, connects to salesforce.com and allows system administrators to scan their entire database for similar or duplicate records. Cloudingo was launched in late 2011. It is well known for its ease-of-use and rich user experience.
$83
per month
DupeCatcher
Score 8.0 out of 10
N/A
DupeCatcher is a free de-duplication tool from the maker of Cloudingo.N/A
Pricing
CloudingoDupeCatcher
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CloudingoDupeCatcher
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudingoDupeCatcher
Considered Both Products
Cloudingo
Chose Cloudingo
I like the dedupe filters, customized rules for merging records, and the ability to handle such a large size of data at once. While the price was higher than the others, I feel its worth it for the added flexibility that Cloudingo gives over its competitors. I also like the …
DupeCatcher

No answer on this topic

Top Pros
Top Cons
Best Alternatives
CloudingoDupeCatcher
Small Businesses
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Score 8.9 out of 10
Carbonite Endpoint
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Score 6.8 out of 10
Medium-sized Companies
IBM InfoSphere Information Server
IBM InfoSphere Information Server
Score 8.1 out of 10
Druva Data Resiliency Cloud
Druva Data Resiliency Cloud
Score 9.7 out of 10
Enterprises
IBM InfoSphere Information Server
IBM InfoSphere Information Server
Score 8.1 out of 10
Druva Data Resiliency Cloud
Druva Data Resiliency Cloud
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudingoDupeCatcher
Likelihood to Recommend
8.7
(7 ratings)
8.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(3 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
CloudingoDupeCatcher
Likelihood to Recommend
Symphonic Source
Cloudingo is great at mass merging account and contact records based off a specific criteria instead of having to do it manually within the record in SF. It also is easy to analyze a record while in a mass merge to see if you need to edit some values. However, having other standard objects would be very beneficial and even having it for custom objects could be helpful.
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Symphonic Source
If you often get lead lists for import, large databases, a lot of users manipulating data regularly, then this is very necessary. Otherwise, I wouldn't see a huge need. I will say that we have found more cost effective apps that have a little more what we need as far as customization and more features.
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Pros
Symphonic Source
  • Cloudingo displays a single dashboard view of the quality of data you have in Salesforce. You no longer have to guess how much of your CRM is "clean" or "dirty".
  • Cloudingo allows you to test functionality in Salesforce Sandbox prior to conducting changes in Salesforce Production. I highly recommend thoroughly testing functionality prior to making changes in your live CRM.
  • Cloudingo allows you to mass merge and converts records automatically and manually either individually or in groups. This saves a lot of manual time in trying to keep your CRM's data clean.
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Symphonic Source
  • User friendly & easy to navigate. I don't have a lot of time to learn brand new processes, so the ease of dupecatcher saved me a lot of time that I would normally spend hours doing manual work, merging duplicates.
  • "Ignore" some apps don't allow you to ignore dupes, as some may know this is absolutely necessary sometimes.
  • Alerts that notify SF users when they are creating duplicates.
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Cons
Symphonic Source
  • I would love to have a multi-user mode. I realize this very difficult though given I as an admin can see records my peers cannot.
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Symphonic Source
  • While it is user friendly, the interface could use a facelift. Very old school looking.
  • Sometimes it will flag false duplicate results.
  • Mass delete option is not available, and would be very useful.
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Likelihood to Renew
Symphonic Source
We spend enough money on Salesforce that the cost of Cloudingo when compared with its benefits is extremely small. We've been able to see measurable KPIs move as a result of the work we've done with Cloudingo
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Symphonic Source
No answers on this topic
Usability
Symphonic Source
Very usable. I have not spent enough time to fully grasp the capabilities. The interface is fairly intuitive, and I think with more time, I would grasp it very well.
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Symphonic Source
No answers on this topic
Support Rating
Symphonic Source
I have had to reach out to Cloudingo support several times. They almost always respond that same day. Often times they will call me directly to fix the problem or walk me through best practices. They even reach out after the fact to make sure that everything worked okay. They are also kind and personable.
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Symphonic Source
No answers on this topic
Implementation Rating
Symphonic Source
For us it was just a matter of committing the 10 minutes to install it from the AppExchange. It automatically builds out a dashboard based on standard filters and you get a lot of insight from them. We then copied some of the standard ones and pulled two from a filter library that rounded out what we needed. I wish I had done this months before given how little of my time it actually took.
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Symphonic Source
No answers on this topic
Alternatives Considered
Symphonic Source
We considered DemandTools CRMFusion. As a small company with a limited budget, it was considerably more expensive than Cloudingo. It also was an installable, on-premise piece of software which is a big drawback. While the reviews of CRMFusion on TrustRadius were very positive, it appeared to have a steeper learning curve as well. So the combination of cloud-based, easier-to-use, and lower price led us to select Cloudingo over CRMFusion.
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Symphonic Source
We had DupeCatcher first, but did demo a few other similar products and decided to go with a different product due to the fact that they had a lot more features, customization, and excellent customer service.
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Return on Investment
Symphonic Source
  • Neglected and not used due to destructive automation
  • Fear of cleaning up data
  • Not wanting a human to do proper cleansing
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Symphonic Source
  • Any tool that can catch duplicates is something almost any CRM using company needs. So obviously this will always have a positive impact on a company.
  • I wouldn't say we had a negative impact but we were able to find tools that did what DupeCatcher does and them some with a higher price tag, but you get a lot more features, and in my opinion what you would want/need/expect out of a dupe catcher.
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