CloudTalk vs. Enghouse Interactive Contact Centers

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudTalk
Score 9.7 out of 10
N/A
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$20
per user/month (invoiced annually)
Enghouse Interactive Contact Centers
Score 8.0 out of 10
N/A
Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A
Pricing
CloudTalkEnghouse Interactive Contact Centers
Editions & Modules
CloudTalk Starter
$20.00
per user/month (invoiced annually)
CloudTalk Essential
$25.00
per user/month (invoiced annually)
CloudTalk Expert
$40.00
per user/month (invoiced annually)
CloudTalk Custom
-
per user or company/month (invoiced annually)
No answers on this topic
Offerings
Pricing Offerings
CloudTalkEnghouse Interactive Contact Centers
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudTalkEnghouse Interactive Contact Centers
Top Pros
Top Cons
Features
CloudTalkEnghouse Interactive Contact Centers
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CloudTalk
9.7
45 Ratings
15% above category average
Enghouse Interactive Contact Centers
7.0
2 Ratings
18% below category average
Agent dashboard9.945 Ratings7.02 Ratings
Validate callers9.740 Ratings6.02 Ratings
Outbound response9.941 Ratings7.02 Ratings
Call forwarding9.840 Ratings9.02 Ratings
Click-to-call (CTC)9.739 Ratings6.01 Ratings
Warm transfer9.631 Ratings7.02 Ratings
Predictive dialing10.025 Ratings6.02 Ratings
Interactive voice response9.829 Ratings9.01 Ratings
REST APIs9.530 Ratings6.01 Ratings
Call scripts9.125 Ratings6.01 Ratings
Call tracking9.336 Ratings8.01 Ratings
Multichannel integration9.830 Ratings7.02 Ratings
CRM software integration9.736 Ratings7.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CloudTalk
9.8
42 Ratings
17% above category average
Enghouse Interactive Contact Centers
7.4
2 Ratings
11% below category average
Inbound call routing9.936 Ratings8.02 Ratings
Omnichannel inbound routing9.829 Ratings8.01 Ratings
Recording9.838 Ratings6.01 Ratings
Quality management9.834 Ratings8.01 Ratings
Call analytics9.940 Ratings8.02 Ratings
Historical reporting9.837 Ratings8.02 Ratings
Live reporting9.835 Ratings8.01 Ratings
Customer surveys9.827 Ratings6.02 Ratings
Customer interaction analytics9.826 Ratings7.01 Ratings
Best Alternatives
CloudTalkEnghouse Interactive Contact Centers
Small Businesses
Nextiva Contact Center
Nextiva Contact Center
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudTalkEnghouse Interactive Contact Centers
Likelihood to Recommend
9.9
(45 ratings)
8.0
(3 ratings)
Likelihood to Renew
8.2
(1 ratings)
9.0
(1 ratings)
Usability
7.7
(5 ratings)
-
(0 ratings)
Support Rating
3.6
(11 ratings)
-
(0 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
CloudTalkEnghouse Interactive Contact Centers
Likelihood to Recommend
CloudTalk.io
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
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Enghouse
Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
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Pros
CloudTalk.io
  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
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Enghouse
  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
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Cons
CloudTalk.io
  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
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Enghouse
  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
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Likelihood to Renew
CloudTalk.io
It is working and affordable
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Enghouse
Price. Easy to use. Support.
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Usability
CloudTalk.io
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
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Enghouse
No answers on this topic
Support Rating
CloudTalk.io
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
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Enghouse
No answers on this topic
Alternatives Considered
CloudTalk.io
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
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Enghouse
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
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Return on Investment
CloudTalk.io
  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
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Enghouse
  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
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ScreenShots

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.