What users are saying about
11 Ratings
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Score 8 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Enghouse Interactive Contact Centers

This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
Enghouse Interactive Contact Centers
6.8
Agent dashboard
CloudTalk
7.7
Enghouse Interactive Contact Centers
8.0
Validate callers
CloudTalk
7.3
Enghouse Interactive Contact Centers
7.0
Outbound response
CloudTalk
7.9
Enghouse Interactive Contact Centers
8.0
Call forwarding
CloudTalk
7.8
Enghouse Interactive Contact Centers
6.0
Click-to-call (CTC)
CloudTalk
7.7
Enghouse Interactive Contact Centers
Warm transfer
CloudTalk
7.5
Enghouse Interactive Contact Centers
4.0
Predictive dialing
CloudTalk
7.2
Enghouse Interactive Contact Centers
7.0
Interactive voice response
CloudTalk
7.5
Enghouse Interactive Contact Centers
REST APIs
CloudTalk
7.5
Enghouse Interactive Contact Centers
Call scripts
CloudTalk
7.5
Enghouse Interactive Contact Centers
Call tracking
CloudTalk
7.6
Enghouse Interactive Contact Centers
8.0
Multichannel integration
CloudTalk
7.7
Enghouse Interactive Contact Centers
6.0
CRM software integration
CloudTalk
7.9
Enghouse Interactive Contact Centers

Workforce Optimization (WFO)

CloudTalk
7.7
Enghouse Interactive Contact Centers
7.4
Inbound call routing
CloudTalk
7.9
Enghouse Interactive Contact Centers
6.0
Omnichannel inbound routing
CloudTalk
7.4
Enghouse Interactive Contact Centers
Recording
CloudTalk
7.6
Enghouse Interactive Contact Centers
6.0
Quality management
CloudTalk
8.0
Enghouse Interactive Contact Centers
Call analytics
CloudTalk
8.0
Enghouse Interactive Contact Centers
9.0
Historical reporting
CloudTalk
7.7
Enghouse Interactive Contact Centers
9.0
Live reporting
CloudTalk
7.6
Enghouse Interactive Contact Centers
Customer surveys
CloudTalk
7.2
Enghouse Interactive Contact Centers
7.0
Customer interaction analytics
CloudTalk
7.6
Enghouse Interactive Contact Centers

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Anonymous | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
Anonymous | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Enghouse Interactive Contact Centers

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

Enghouse Interactive Contact Centers

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

Enghouse Interactive Contact Centers

No answers on this topic

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Enghouse Interactive Contact Centers Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
7.8
Enghouse Interactive Contact Centers
7.0

Usability

CloudTalk
9.1
Enghouse Interactive Contact Centers

Support Rating

CloudTalk
7.7
Enghouse Interactive Contact Centers

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