What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Solgari Cloud Communications

Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.
Liz Fulham | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
Solgari Cloud Communications
Agent dashboard
CloudTalk
7.7
Solgari Cloud Communications
Validate callers
CloudTalk
7.3
Solgari Cloud Communications
Outbound response
CloudTalk
7.9
Solgari Cloud Communications
Call forwarding
CloudTalk
7.8
Solgari Cloud Communications
Click-to-call (CTC)
CloudTalk
7.7
Solgari Cloud Communications
Warm transfer
CloudTalk
7.5
Solgari Cloud Communications
Predictive dialing
CloudTalk
7.2
Solgari Cloud Communications
Interactive voice response
CloudTalk
7.5
Solgari Cloud Communications
REST APIs
CloudTalk
7.5
Solgari Cloud Communications
Call scripts
CloudTalk
7.5
Solgari Cloud Communications
Call tracking
CloudTalk
7.6
Solgari Cloud Communications
Multichannel integration
CloudTalk
7.7
Solgari Cloud Communications
CRM software integration
CloudTalk
7.9
Solgari Cloud Communications

Workforce Optimization (WFO)

CloudTalk
7.7
Solgari Cloud Communications
Inbound call routing
CloudTalk
7.9
Solgari Cloud Communications
Omnichannel inbound routing
CloudTalk
7.4
Solgari Cloud Communications
Recording
CloudTalk
7.6
Solgari Cloud Communications
Quality management
CloudTalk
8.0
Solgari Cloud Communications
Call analytics
CloudTalk
8.0
Solgari Cloud Communications
Historical reporting
CloudTalk
7.7
Solgari Cloud Communications
Live reporting
CloudTalk
7.6
Solgari Cloud Communications
Customer surveys
CloudTalk
7.2
Solgari Cloud Communications
Customer interaction analytics
CloudTalk
7.6
Solgari Cloud Communications

Cloud PBX

CloudTalk
Solgari Cloud Communications
9.6
Hosted PBX
CloudTalk
Solgari Cloud Communications
10.0
Multi-level Interactive Voice Response (IVR)
CloudTalk
Solgari Cloud Communications
10.0
User templates
CloudTalk
Solgari Cloud Communications
8.0
Call reports
CloudTalk
Solgari Cloud Communications
10.0
Directory of employee names
CloudTalk
Solgari Cloud Communications
10.0

Call Management

CloudTalk
Solgari Cloud Communications
9.2
Answering rules
CloudTalk
Solgari Cloud Communications
10.0
Call recording
CloudTalk
Solgari Cloud Communications
10.0
Call park
CloudTalk
Solgari Cloud Communications
8.0
Call screening
CloudTalk
Solgari Cloud Communications
9.0
Message alerts
CloudTalk
Solgari Cloud Communications
9.0

Mobile apps

CloudTalk
Solgari Cloud Communications
10.0
Mobile app for Android
CloudTalk
Solgari Cloud Communications
10.0

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

Solgari Cloud Communications

  • Great call quality
  • Love that I've been able to listen into sales calls
  • Love that I've been able to record all our sales calls
  • Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
  • Great cloud technology that supports sales staff working remotely
Liz Fulham | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Solgari Cloud Communications

  • 3CX keypad could be more intuitive
Liz Fulham | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Solgari Cloud Communications

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

Solgari Cloud Communications

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

Solgari Cloud Communications

Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.
Liz Fulham | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Solgari Cloud Communications

  • Kept our costs low
  • Accelerate our revenue as the software is great for coaching new hires and sales staff
Liz Fulham | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Solgari Cloud Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Solgari Cloud Communications Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
7.8
Solgari Cloud Communications
10.0

Usability

CloudTalk
9.1
Solgari Cloud Communications

Support Rating

CloudTalk
7.7
Solgari Cloud Communications

Add comparison