Clover vs. Picnic Hub

Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.

Incentivized

Picnic Hub is well suited in the following scenarios: 1. Data segmentation and analytics 2. Keeping psychographic and actionable data 3. Increasing net engagement score of the employees 4. Increasing employee loyalty and satisfaction 5. Doing real-time reporting and analyzing data 6. Keeping personalized user profile 7. Giving competitive challenges to the employees

Incentivized

• Ease of set up with one or multiple locations.
• Ease of use from day to day functions to reporting to transaction investigations.
• Simple and adaptable functionality with access to the tablet or the portal.
• Intuitive back office management portal

Incentivized

• Integration with ERP and LMS software
• Gamified motivational psychology for employee engagement and loyalty
• Sophisticated adaptive learning to improve performance

Incentivized

• Customer service could use some improvement.
• Apps inside the "more tools" app are very unclear.
• Dashboard is a little difficult to understand.

Incentivized

• Points and badge system based on employee performance
• Can introduce economic rewards system

Incentivized

There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.

Incentivized

We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.

Incentivized

Clover is great because they have their own equipment, but it would be nice to make it more mobile and use it on an app from anywhere. Sometimes we go to events and have to use Square, which is another great option. For small businesses I would definitely recommend using something like Square because it doesn't have the monthly fees, it is by transaction only.

Incentivized

Picnic Hub is a much better platform than Zeta. Picnic [Hub] has [a] better user interface and personalization.

Incentivized

• Clover has positively impacted our finances as we regularly purchase from our local shops for meetings or lunches and now we can save money/earn promotions.

Incentivized

• It has positive impact in overall employee loyalty
• Air miles program is a great hit
• Employee feels appreciated and connected with their organization

Incentivized