Clover vs. Picnic Hub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clover
Score 8.0 out of 10
N/A
Clover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that Iplugs into the users smartphone and tablet to accept secure credit card swipes, as well as dips and taps like Apple Pay®, Samsung Pay™ and Android Pay™.
$9.95
per month
Picnic
Score 9.0 out of 10
N/A
Picnic Customer Engagement Hub is a gamified engagement platform built by the business experts and game designers at PUG Interactive headquartered in Vancouver. A Software-as-a-Service (SaaS) cloud platform, Picnic is designed to make it possible to cost-effectively create online/digital applications and websites that solve business problems such as community loyalty, engagement, insights and user activation for companies and brands.N/A
Pricing
CloverPicnic Hub
Editions & Modules
Subscription
$9.95
per month
No answers on this topic
Offerings
Pricing Offerings
CloverPicnic
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
CloverPicnic Hub
Small Businesses
Square POS
Square POS
Score 9.8 out of 10
Kahoot!
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Score 8.0 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.1 out of 10
Hoopla
Hoopla
Score 8.3 out of 10
Enterprises

No answers on this topic

Kahoot!
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Score 8.0 out of 10
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User Ratings
CloverPicnic Hub
Likelihood to Recommend
9.1
(12 ratings)
9.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.3
(3 ratings)
-
(0 ratings)
Support Rating
5.2
(6 ratings)
-
(0 ratings)
User Testimonials
CloverPicnic Hub
Likelihood to Recommend
Fiserv
Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
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PUG Interactive, Inc
Picnic Hub is well suited in the following scenarios: 1. Data segmentation and analytics 2. Keeping psychographic and actionable data 3. Increasing net engagement score of the employees 4. Increasing employee loyalty and satisfaction 5. Doing real-time reporting and analyzing data 6. Keeping personalized user profile 7. Giving competitive challenges to the employees
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Pros
Fiserv
  • BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given.
  • During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined.
  • Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider.
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PUG Interactive, Inc
  • Integration with ERP and LMS software
  • Gamified motivational psychology for employee engagement and loyalty
  • Sophisticated adaptive learning to improve performance
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Cons
Fiserv
  • Focus functionality on retail use and not broad based with focus on food services
  • Build a turn table into the countertop unit so both the employee and customer can use the tablet
  • Offer color choices in units (white is not always friendly with long term use)
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PUG Interactive, Inc
  • Points and badge system based on employee performance
  • Can introduce economic rewards system
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Usability
Fiserv
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
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PUG Interactive, Inc
No answers on this topic
Support Rating
Fiserv
We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
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PUG Interactive, Inc
No answers on this topic
Alternatives Considered
Fiserv
None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.
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PUG Interactive, Inc
Picnic Hub is a much better platform than Zeta. Picnic [Hub] has [a] better user interface and personalization.
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Return on Investment
Fiserv
  • Definitely makes us look more professional, and we are able to handle products much smoother and faster
  • The reporting allows us to see what is really selling and how much money we have actually made, which is also great, especially when you are selling things you have made or grown because you may not always have an inventory, but you can tell how much you've sold.
  • We can't pause the fees for the "off-season," so it definitely is wasted money during those times.
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PUG Interactive, Inc
  • It has positive impact in overall employee loyalty
  • Air miles program is a great hit
  • Employee feels appreciated and connected with their organization
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ScreenShots