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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CMW Platform

    Score9.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    CMW Platform (formerly Comindware) is a business process management software centered on worklows to build automations. It implements a drag-and-drop interface along with Excel-style rules and forms.N/A

    Higher Logic Vanilla

    Score5.5 out of 10
    N/AHigher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.N/A
    Pricing
    CMW PlatformHigher Logic Vanilla
    Editions & Modules
    No answers on this topic
    Essential
    Contact sales team
    Corporate
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Plus
    Contact sales team
    Offerings
    Pricing Offerings
    CMW PlatformHigher Logic Vanilla
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsComindware Tracker is available for purchase on a per-user subscription plan.—
    More Pricing Information
    Community Pulse
    CMW PlatformHigher Logic Vanilla
    Considered Both Products
    CMW Lab
    No answer on this topic
    Higher Logic
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    46 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    48 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    36 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    41 Answers
    No answers on this topic
    Best Alternatives
    CMW PlatformHigher Logic Vanilla
    Small Businesses
    airSlate WorkFlow
    Score10 out of 10
    Higher Logic Thrive
    Score8.9 out of 10
    Medium-sized Companies
    Microsoft Power Automate
    Score8.5 out of 10
    Khoros Communities
    Score8.2 out of 10
    Enterprises
    Microsoft Power Automate
    Score8.5 out of 10
    Verint Community
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CMW PlatformHigher Logic Vanilla
    Likelihood to Recommend
    8.0
    (71 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    7.1
    (7 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.5
    (23 ratings)
    9.0
    (1 ratings)
    User Testimonials
    CMW PlatformHigher Logic Vanilla
    Likelihood to Recommend
    CMW Lab
    If you have multiple departments that are in charge of production or different facets of a large project, this platform is for you. International companies would benefit especially from the real-time updates, which are incredible for overseas production monitoring. For smaller businesses, the cost is too much for something that could be handled in-house
    Read full review
    Higher Logic
    For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well. I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most.
    Incentivized
    Read full review
    Pros
    CMW Lab
    • Graphical workflow builder capability makes it easy to set workflow in form of spreadsheets to improve visibility.
    • Workflow automation in the cloud unifies tasks, documents and resources in real-time.
    • Integration with outlook makes it easy to manage workloads direct to the email.
    Read full review
    Higher Logic
    • Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
    • Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
    • Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.
    Incentivized
    Read full review
    Cons
    CMW Lab
    • Even though the cost is higher than its counterparts in the market, overall, it is reliable and gets the job done.
    • I've faced a single issue in my tenure of using this platform - the integration capabilities. As compared to other project management tools, CMW does seem to have limited integration options.
    Incentivized
    Read full review
    Higher Logic
    • There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
    • In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.
    Incentivized
    Read full review
    Likelihood to Renew
    CMW Lab
    Very likely.
    Incentivized
    Read full review
    Higher Logic
    No answers on this topic
    Usability
    CMW Lab
    As I mentioned in my whole review that it is making opration smoother it's capabilities to automate repetitive tasks, reduce manual errors,and improve productivity.Its low code approach allows us to create business apps quickly and easily without requiring extensibe programming knowledge.although it has lots of positive points but there are some issues which is barrier to become perfect that's why I give 8
    Read full review
    Higher Logic
    It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content.
    Incentivized
    Read full review
    Support Rating
    CMW Lab
    It's more of drag and drop functionality. It is quite easy to set up. Creation of form is very easy. Support Team of Comindware Tracker is good and very friendly. It is efficient in terms of task management, project management, team management, vendor/client tracking.
    Incentivized
    Read full review
    Higher Logic
    They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content.
    Incentivized
    Read full review
    Alternatives Considered
    CMW Lab
    Other than trying Comindware Tracker it is newer to me, I have used Adobe software multiple times and are familiar with their products. I won't stack Comindware Tracker against them because they both are amazing. I like using Comindware tracker because it is easy to use and is great for me, it helps optimize and maintain my workflows.
    Read full review
    Higher Logic
    From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected. However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems.
    Incentivized
    Read full review
    Return on Investment
    CMW Lab
    • Comindware Tracker is versatile and can be used to automate common business processes.
    • Comindware Tracker offers process adjustments and visibility in real time.
    • Comindware Tracker anticipates the organization's document and data management in a unified way.
    • It provides analytical analysis as well as complex reports to help us run our business more efficiently.
    • It is ideal for the automation and execution of processes by classifying tasks.
    • Comindware Tracker helps in quick and easy simplification of operations.
    • Comindware Tracker improves the agility of routine activities.
    Incentivized
    Read full review
    Higher Logic
    • Increased uptime and overall speed in the forum (compared to our previous phpbb solution)
    • Increased usage by users which resulted in a higher pages/session in a short amount of time
    Incentivized
    Read full review
    ScreenShots

    CMW Platform Screenshots

    Screenshot of Graphical Workflow BuilderScreenshot of Drag'n'drop Web-form DesignerScreenshot of Collaboration toolsScreenshot of Workflow automationScreenshot of Workflow trackingScreenshot of Outlook intergration

    Higher Logic Vanilla Screenshots

    Screenshot of Looks great on any device, including desktop, tablet or mobile device.Screenshot of We offer over 60 plugins that can add functionality to your community.Screenshot of Many different themes to choose from, which you can further customize as you like.Screenshot of You have full access to edit HTML and CSS of your theme, to make any changes you need.