What users are saying about
1 Ratings
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Score 7.3 out of 100
8 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

OneContact CC

Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Rui Ferraz | TrustRadius Reviewer

Nextiva VoIP Call Center

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.
Arnie Francisco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

OneContact CC
Nextiva VoIP Call Center
10.0
Agent dashboard
OneContact CC
Nextiva VoIP Call Center
10.0
Validate callers
OneContact CC
Nextiva VoIP Call Center
10.0
Outbound response
OneContact CC
Nextiva VoIP Call Center
10.0
Call forwarding
OneContact CC
Nextiva VoIP Call Center
10.0
Click-to-call (CTC)
OneContact CC
Nextiva VoIP Call Center
10.0
Warm transfer
OneContact CC
Nextiva VoIP Call Center
10.0
Predictive dialing
OneContact CC
Nextiva VoIP Call Center
10.0
Interactive voice response
OneContact CC
Nextiva VoIP Call Center
10.0
REST APIs
OneContact CC
Nextiva VoIP Call Center
10.0
Call scripts
OneContact CC
Nextiva VoIP Call Center
10.0
Call tracking
OneContact CC
Nextiva VoIP Call Center
10.0
Multichannel integration
OneContact CC
Nextiva VoIP Call Center
10.0
CRM software integration
OneContact CC
Nextiva VoIP Call Center
10.0

Workforce Optimization (WFO)

OneContact CC
Nextiva VoIP Call Center
10.0
Inbound call routing
OneContact CC
Nextiva VoIP Call Center
10.0
Omnichannel inbound routing
OneContact CC
Nextiva VoIP Call Center
10.0
Recording
OneContact CC
Nextiva VoIP Call Center
10.0
Quality management
OneContact CC
Nextiva VoIP Call Center
10.0
Call analytics
OneContact CC
Nextiva VoIP Call Center
10.0
Historical reporting
OneContact CC
Nextiva VoIP Call Center
10.0
Live reporting
OneContact CC
Nextiva VoIP Call Center
10.0
Customer surveys
OneContact CC
Nextiva VoIP Call Center
10.0
Customer interaction analytics
OneContact CC
Nextiva VoIP Call Center
10.0

Pros

OneContact CC

  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Rui Ferraz | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
Anonymous | TrustRadius Reviewer

Cons

OneContact CC

  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Rui Ferraz | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
  • In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
  • When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
Arnie Francisco | TrustRadius Reviewer

Support Rating

OneContact CC

No score
No answers yet
No answers on this topic

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

OneContact CC

CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching).OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution.Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
Rui Ferraz | TrustRadius Reviewer

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

OneContact CC

  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
Rui Ferraz | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
Anonymous | TrustRadius Reviewer

Pricing Details

OneContact CC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OneContact CC
7.3
Nextiva VoIP Call Center
9.6

Support Rating

OneContact CC
Nextiva VoIP Call Center
10.0

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