Comcast Business VOIP (VoiceEdge) vs. HotTelecom

Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.

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When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.

• Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
• You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
• The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.

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• Friendly and responsive customer support.
• Wide geographical coverage.
• It's easy to set up.
• High-quality phone calls.
• There are a lot of additional services available.

• Not a fan of the poly phones
• I feel if the phones were set up better when installed it would have saved a lot of headache.

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• Video calling is not available as a feature.

Very helpful and quick

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We are totally satisfied with help Customer Support. They were quick and responsive

I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.

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• In my experience, you have to pay to get out of contract.
• In my opinion, it's a total waste of time and money.

• We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.