Likelihood to Recommend Prior to using CommentSold I was manually invoicing customers which took up time (and caused a lot of paperwork). Commentsold has saved me a TON of time. I also really like the waitlist feature. When items are restocked we often get sales without having to do anything. Like I mentioned before, I do wish that CommentSold synced with
Shopify a little more seamlessly. There are some things that take more time to do because I have to do it on
Shopify and CommentSold (like rearranging product photos, assigning items to collections etc)
Read full review I found that ManyChat is a strong tool when receiving incoming messages, being able to create a tree of potential responses based on options given to the initiator. There is also a huge potential for complex automation (as long as the environment required by Facebook in order to send outgoing messages is maintained).
Read full review Pros Setting up for live sales and being able to be live on multiple platforms at once Setting up the App was very easy Sending push notifications directly to my customers Reporting is simple and informative Read full review Collect email and phone number easily provide 24/7 customer support to your customers More than one ways for people to opt into your bot great way to provide offers and sales to your subscribers via messenger Great to build a relationship with your followers on Instagram Read full review Cons We also use Shopify and I wish that CommentSold integrated with it a little better. For example, I wish gift cards worked both places. And I wish the collections synced. We sometimes have issues getting our lives to work on Instagram Customer service is good but I wish they still had the programs where we worked directly with CommentSold reps to help build our business Read full review Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook. Read full review Usability ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.
Read full review Support Rating There is room for improvement but frankly, we haven't had the need to request for support. Everything is pretty easy to setup and there are very useful video explanation guides and walkthroughs on ManyChat's YouTube channel. The only challenge we have had was to integrate it with
Zapier , it's a bit tricky because you need to do a setup workaround first, but nothing too complicated.
Read full review Alternatives Considered We use CommentSold AND
Shopify . We would prefer to use only one but each has different features that we can't let go of. If CommentSold improved their in-store check out and website personalization options, we would consider dropping
Shopify Read full review I've worked in the past with
Chatfuel . However, I decided to switch to ManyChat due to a variety of reasons. Overall, ManyChat offers much more functionality out of the box (e.g., Facebook comments tool), sequence builders are much more intuitive. Also, they provide flexible pay as you go pricing plan, which is perfect for a startup like us.
Read full review Return on Investment Our online sales have increased 50% since starting CommentSold We're slowing increasing app downloads every day We are building a relationship and connections with customers who watch our live sales Read full review For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome. We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect. Read full review ScreenShots