Communique Conferencing vs. Zoom Events & Webinars

Communique Conferencing would be best suited for mid- to large-sized organizations that require reliability, scalability, and high data security. They can definitely support large-scale events that are customized to reflect the event's brand and objectives. You can go the self-service route or engage their project team as much as you need.

Communique Conferencing is less suited for small, basic Zoom style events.

Zoom is well-suited for any service-based business that relies on face-to-face communications, whether for client meetings or external sales calls. Zoom also provides a good platform for internal team meetings to discuss creative ideas or for one-on-one sessions. Zoom is also excellent for larger webinars where you need to present to larger audiences.

Incentivized

• Delivering a unique and elevated experience by using a platform with a unique look and feel.
• The platform capsulizes everything and makes information easily accessible.
• It's the team support that keeps us coming back. We have a dream team which is why our events go off so well without a hitch.

• Zoom calendar integration is a great way to see what calls are upcoming
• Ease of use for screen sharing and video call settings
• Zoom Workplace is reliable at blocking out external noise that should be muted from actual conversation taking place in calls

Incentivized

• Nice to add personal agenda, which is on the roadmap this year

• I wish there were more polling options available in Zoom in general, and this extends to both webinar polling and post-webinar surveys. Could certainly do with a more robust polling feature set.
• Setting up Registration for Zoom webinars can be very tricky, and I usually advise against webinar registration. The fact that users have to manually download an .ics to add it to their O365 calendars after registering means lots of issues with users attempting to join after registering early.
• I would have complained about lack of breakout rooms for webinars, or the fact that the practice room can't be turned back on after it was turned off, but Zoom recently implemented webinar breakout rooms plus the Backstage feature, so both of these common complaints are now fully addressed!

Incentivized

We will be renewing with Zoom as long as it continues to meet our needs for client and lead outreach needs in a robust manner. With little error and an easy to use interface, Zoom has met our needs and exceeded our expectations. The cost is right and with a short learning curve, Zoom has been an easy decision to make and maintain.

Incentivized

Usability is critical with virtual events both for our team to set up and administer as well as for our attendees. Communique Conferencing is easy for our team to administer. We survey our attendees during and after virtual events. The feedback regarding usability is very positive.

Zoom Events is complex, but gets "almost easy" with experience and good guidance. I tell people, "Hosting a meeting is like driving a car; hosting a webinar is like driving an 18-wheeler; and hosting a Zoom Event is like flying a commercial airliner." You need experience, training, and ongoing guidance to be good at Zoom Events. Zoom has staff that knows everything there is to know about Zoom Events, but finding them and reaching them isn't easy. There aren't many consultants out there that are affordable and experienced.

Incentivized

The Communique project team is

• Knowledgeable
• Responsive
• Willing to go above and beyond to make our events successful

Zoom [Video Webinar] has online web portal where user can take control of the meetings and their settings. It provides details of all the meeting happened and also provides participants list. It has support for webinars and recording also. Zoom [Video Webinar] gave special cloud permissions for paid users also from web portal and that can help in saving disk space.

Implementation was very feasible during our initial usage of the Zoom after COVID-19.

Incentivized

ON24 - A better platform, better support, much better pricing

Patchable - They laid off a lot of staff this past year. This had a tremendous negative impact on the product quality and support.

We moved away from MS Teams due to several factors: 1)The ability to have a calendar reminder pop up for the upcoming webinar. 2)The ability to have Zoom automatically send a customized one hour reminder email to everyone who registered. 3)Webinar templates that speed up the setup of each of our webinars. 4)Integrated polling and collaboration tools.

Incentivized

• We always get positive feedback regarding the platform on our attendee surveys.
• Their incredible support team saves us time and money. For example, there was a problem with a live stream at our last event. Although the problem was not on Communique's end, their experienced tech support team were able to provide insight that helped the on-site production company quickly isolate and resolve the issue.

• Prior to Zoom, the best way to train was to travel to their business. Or to do it remotely, it was to allow multiple hours and allocating time to help them set up the technology. It was a mess. We were able to shave travel costs/technology implementation costs.
• We no longer have to waste time playing technology ping pong, bouncing between different platforms. Zoom Video webinar just works.
• My tech team used to have to set up the webinar events, because of how complicated GoToWebinar can be. Zoom makes it easy that anyone can do it.

Incentivized